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Thread: 16-17 owners ... what warranty work have you needed?

  1. #31
    US Specs in Europe boandlkramer's Avatar

    '17 CX-5 GT AWD; '18 BMW X3

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    2017 GT/premium. Nothing so far.
    -2017 Mazda CX-5 Grand Touring Soul Red Premium
    -2018 BMW X3 xDrive30i Phytonic Blue - ZCV, ZDA, ZPK, ZPP

  2. #32
    US Specs in Europe boandlkramer's Avatar

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    Quote Originally Posted by tekbis View Post
    Had my driver*s side mirror replaced because of the vibration issue at highway speeds...was replaced under warranty
    120 mph on the autobahn (see my avatar) and I never noticed this vibration. I guess I should consider myself lucky.
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  4. #34
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    Comment/Question with regards to this topic:

    I own a 2018 Cx9 with total confidence package.

    1. I am noticing a lot of the posts here involve brake pads/rotors were replaced under warranty- interesting that this is the case, as most warranty do not cover the brakes as it is treated as a wearable item- is this not the case with Mazda? Did anybody have issues at the dealership quoting it as such?
    2. Speaking of, do you know where I can actually see the online version that explains all of the coverage? Only thing I see online is a mazda website with no detailed information. I see a pdf on search, but it is a 2012 version.
    3. I myself am dealing with a fascia bumper issue that was there since I bought it originally (bought cpo version). Dealership "repaired" but still issues persist. probably not covered under warranty?
    https://www.mazdas247.com/forum/show...ons&highlight=

  5. #35
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by gocx9123 View Post
    Comment/Question with regards to this topic:

    I own a 2018 Cx9 with total confidence package.

    1. I am noticing a lot of the posts here involve brake pads/rotors were replaced under warranty- interesting that this is the case, as most warranty do not cover the brakes as it is treated as a wearable item- is this not the case with Mazda? Did anybody have issues at the dealership quoting it as such?
    2. Speaking of, do you know where I can actually see the online version that explains all of the coverage? Only thing I see online is a mazda website with no detailed information. I see a pdf on search, but it is a 2012 version.
    3. I myself am dealing with a fascia bumper issue that was there since I bought it originally (bought cpo version). Dealership "repaired" but still issues persist. probably not covered under warranty?
    https://www.mazdas247.com/forum/show...ons&highlight=
    Speaking to point #3, do you mean the black plastic lining around the wheel arches? If so, that is covered under warranty and should be repaired or replaced. In my case, they replaced the fender lining and it looks much better now. Apologize if I misinterpreted the issue, my company's network blocks imgur so I'm not able to see the image you linked in the thread you posted.
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  6. #36
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    Quote Originally Posted by PTguy View Post
    No warranty work. No problems.

    By the way, cast iron brake discs do not warp. I know, common chatter is about warped rotors. If they warped, which they do not do, the warpage would be into a cup shape, not runout. Brake discs develop an uneven layer of brake pad material deposited onto them. This is caused by brake usage that exceeds the design parameters of the pad friction material...the driver gets the brakes too hot. Removing the deposited material eliminates the brake chudder that is blamed on warped rotors. The material can be removed by resurfacing the rotors or simply by cleaning them with sandpaper and solvent. The pads need to be replaced by higher spec pads to prevent this from reoccurring.
    You may say that, but it's wrong. These vehicles do not get the brakes "too hot". what happens is the mechanic ham-fists the lug nuts on, warps the hats, and when they heat up the warp is more apparent. I played this game with Nissan NA and they finally mentioned it with regards to the GT-R at a tech conference, and they applied this principal to my 370Z, and began hand-torquing lug nuts. No more warped rotors (previously turning them and even REPLACING them did nothing to solve the issue...because they got warped being installed).

    These cars use ceramic pads. You aren't heating them up on your drive to work enough to transfer material.

    Your info is as regards to metallic/semi-metallic pads driven hard at the track and then someone sits t here with the brakes applied. Not a grocery-getter with ceramic pads.

    When it comes to warped rotors on a car like a CX5/CX9, I just replace them. Turning them won't fix hamfisted install that warped them. You MAY have success with proper install if the rotor moves back to its original shape. This wasn't my case, as they had massive run-out when spun up on the lathe regarding my 370Z.
    Last edited by Unobtanium; 07-23-2019 at 05:45 PM.

  7. #37
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    Quote Originally Posted by sm1ke View Post
    Speaking to point #3, do you mean the black plastic lining around the wheel arches? If so, that is covered under warranty and should be repaired or replaced. In my case, they replaced the fender lining and it looks much better now. Apologize if I misinterpreted the issue, my company's network blocks imgur so I'm not able to see the image you linked in the thread you posted.
    Unfortunately, no- it is termed the fascia I think- if you consider the two bumpers that split at the bottom of the headlights, there is a piece that is sticking out on the front end. Probably you can't see the picture, but actually it is sticking out a lot worse than the picture anyways. The initial evaluation was that some parts needed to be tightened- they did the work and too bad it didn't really actually fix the problem. It is impossible to get a hold of these guys, which is really making it a bad experience in general. I was considering calling mazda direct, but I think all they will say is sorry, but this is out of warranty.

    thanks for your reply!

  8. #38
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by gocx9123 View Post
    Unfortunately, no- it is termed the fascia I think- if you consider the two bumpers that split at the bottom of the headlights, there is a piece that is sticking out on the front end. Probably you can't see the picture, but actually it is sticking out a lot worse than the picture anyways. The initial evaluation was that some parts needed to be tightened- they did the work and too bad it didn't really actually fix the problem. It is impossible to get a hold of these guys, which is really making it a bad experience in general. I was considering calling mazda direct, but I think all they will say is sorry, but this is out of warranty.

    thanks for your reply!
    I saw the picture, and that should definitely be covered under the warranty. As White Pearls suggested in your original thread, it's likely an issue with a loose or misaligned fastener. Definitely go back to the dealership and raise a stink, or get Mazda Corporate involved. If the car has never been in an accident, that would be considered a manufacturer defect. If not, then all of the CX-9s on the dealer's lot should be exhibiting the same issue. Mine does not look like that.

    Don't be afraid to fight for this, this is exactly what your warranty is for.
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  9. #39
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    Quote Originally Posted by sm1ke View Post
    I saw the picture, and that should definitely be covered under the warranty. As White Pearls suggested in your original thread, it's likely an issue with a loose or misaligned fastener. Definitely go back to the dealership and raise a stink, or get Mazda Corporate involved. If the car has never been in an accident, that would be considered a manufacturer defect. If not, then all of the CX-9s on the dealer's lot should be exhibiting the same issue. Mine does not look like that.

    Don't be afraid to fight for this, this is exactly what your warranty is for.
    Thanks for the encouragement. It is almost impossible to contact the original dealer though. I did put in an appointment with a dealer that is a little bit closer to me in hopes that they will see things differently and allow for the warranty repair.

    Another question is that in the extended warranty statement, it is written that it is required for owner to go through scheduled maintenance within 1000 miles of recommended miles. If I didn't match the exact mileage, have anybody been rejected because of failing to follow maintenance schedule?

    Due to closest mazda dealer being 1.5 hours away for me, I only went for the oil change and tire rotation the last time I went to the dealership.

    So the only time that it was recorded I went through with actual mazda dealership maintenance is at mile 17k and now, I am at 25k.

    Now, looking at the owners manual, it is said that the maintenance follows I need to go through a maintenance at 15k and at 22k miles or 1 year in between. I had this car less than one year so no issues with that.
    Last edited by gocx9123; 07-24-2019 at 08:46 PM. Reason: added Q about maintenance

  10. #40
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by gocx9123 View Post
    Thanks for the encouragement. It is almost impossible to contact the original dealer though. I did put in an appointment with a dealer that is a little bit closer to me in hopes that they will see things differently and allow for the warranty repair.
    The closer dealer should handle the problem. They all work for Mazda, and they all get compensated equally by Mazda for the warranty work that they perform. So it doesn't matter which dealer you go to for the work, as long as it gets done.

    Quote Originally Posted by gocx9123 View Post
    Another question is that in the extended warranty statement, it is written that it is required for owner to go through scheduled maintenance within 1000 miles of recommended miles. If I didn't match the exact mileage, have anybody been rejected because of failing to follow maintenance schedule?
    As far as I know, there haven't been any issues regarding warranties or warranty rejections on this forum. Your best bet is to keep a copy of the recommended maintenance schedule in your owner's manual, and keep a log of when you did the service, as well as a copy of the invoice for that service that shows the date and the tech's signature. Alternatively, if you do your own maintenance like change your own oil, change your own cabin filter, etc., keep a log book of when you did the service, the mileage at the time, and keep receipts of the parts you used for the service. Also note when you perform self-inspections and when you lube the joints.

    Quote Originally Posted by gocx9123 View Post
    Now, looking at the owners manual, it is said that the maintenance follows I need to go through a maintenance at 15k and at 22k miles or 1 year in between. I had this car less than one year so no issues with that.
    I believe the 1000 miles applies to 1000 miles after 15k or 22k. So if you perform the recommended maintenance at 15,700, then you're all good. But If you perform the 15k service 16,500, you might have issues. I don't think its that big of a deal though, it's more important to show that you performed the recommended service (or had the service done for you).
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  11. #41
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    Quote Originally Posted by sm1ke View Post
    The closer dealer should handle the problem. They all work for Mazda, and they all get compensated equally by Mazda for the warranty work that they perform. So it doesn't matter which dealer you go to for the work, as long as it gets done.



    As far as I know, there haven't been any issues regarding warranties or warranty rejections on this forum. Your best bet is to keep a copy of the recommended maintenance schedule in your owner's manual, and keep a log of when you did the service, as well as a copy of the invoice for that service that shows the date and the tech's signature. Alternatively, if you do your own maintenance like change your own oil, change your own cabin filter, etc., keep a log book of when you did the service, the mileage at the time, and keep receipts of the parts you used for the service. Also note when you perform self-inspections and when you lube the joints.



    I believe the 1000 miles applies to 1000 miles after 15k or 22k. So if you perform the recommended maintenance at 15,700, then you're all good. But If you perform the 15k service 16,500, you might have issues. I don't think its that big of a deal though, it's more important to show that you performed the recommended service (or had the service done for you).
    Thank you Sm1ke for your reply!

  12. #42
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    2017 Signature with almost 100,000 KM's and no warranty issues.

    Recently did a full brake job (pads/rotors all 4 corners) replaced the belt, plugs and cabin filter...also updated the firmware on the infotainment system. Oil and filter every 5-8k (KM's)....including tire rotation. Brake fluid flush will be done before winter.

    I do all my own work and keep meticulous records service logs and receipts. I have much better results through the years not letting those stealership apes touch my cars

    Our warranty was a prime reason to buy this car, 3 year bumper to bumper and 5 year drive train with unlimited mileage.

    Best car I have owned to date for reliability. Almost hope some stuff goes before warranty is out.

    Oh and to get ahead of those that think I will not get warranty coverage doing all this myself, this is an excerpt from the Owners Manual:

    For self maintenance, a statement that you completed the maintenance yourself, displaying mileage and the date the work was performed. Also, receipts for the replacement parts (fluid, filters, etc.) indicating the date and mileage must accompany this statement.
    Last edited by stealthbob; 08-07-2019 at 09:34 PM.
    Location = Perth, Ontario, Canada

  13. #43
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    Quote Originally Posted by SDL View Post
    Just curious how 16/17 owner's vehicles are holding up? I have a 16 with about 25K and 5 months left of warranty. I've had to take it to the dealership to replace a few parts: bushing, springs etc. I was hearing lots of creaking noises when driving over bumps. The dealer did a warranty replacement and it took care of it, but there were other noises still happening, so I took it back today and they were able to confirm them...got more parts in order. I don't drive offroad or anything like that and although SoCal roads suck...shouldn't cause this.

    Also...Since I purchased this vehicle I've hear a rattling noise that has been driving me crazy. Last night I finally figured out where it was coming from! The steering wheel... I was slowly driving in my neighborhood when I heard the noise and noticed that if I pulled the steering wheel towards me, the noise stopped. I told the mechanic at the dealer today and he confirmed it. Apparently it's the air bag module that they're going to replace? I hope that takes care of it b/c it seriously drives me crazy!

    And as a side note...has anyone driven the '19? Is it quieter than the 16? In one of the reviews I think they measured the 16 at around 65-67 dB and more recently another channel was measuring the 19 at around 58 dB... but since they weren't using the same instruments, I'm curious?
    While my vehicle doesn’t qualify to be in this thread, (2018 CX-9) I just had the infotainment screen replaced at 20k.

    For a while now, when in the sun, the screen had what looked like moisture bubbles under it.

    Service guy said this is a known issue.
    $1500 warranty repair.

  14. #44
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by stealthbob View Post
    2017 Signature with almost 100,000 KM's and no warranty issues.

    Recently did a full brake job (pads/rotors all 4 corners) replaced the belt, plugs and cabin filter...also updated the firmware on the infotainment system. Oil and filter every 5-8k (KM's)....including tire rotation. Brake fluid flush will be done before winter.
    Nice, glad to hear yours is running strong! How's the nappa leather holding up? Also, are you still on the OEM tires? If so, which ones? I've read a lot of reviews that stated they only got 25-65k on their Bridgestone Ecopia tires.


    Quote Originally Posted by Fruitwolf View Post
    While my vehicle doesn*t qualify to be in this thread, (2018 CX-9) I just had the infotainment screen replaced at 20k.

    For a while now, when in the sun, the screen had what looked like moisture bubbles under it.

    Service guy said this is a known issue.
    $1500 warranty repair.
    Yikes. Thanks for the heads up, I'll be sure to keep an eye on mine.
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  15. #45
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    Another question is that in the extended warranty statement, it is written that it is required for owner to go through scheduled maintenance within 1000 miles of recommended miles. If I didn't match the exact mileage, have anybody been rejected because of failing to follow maintenance schedule?
    First, separate the original factory warranty from the so-called extended warranty. The original factory warranty is all that matters during the warranty period. If you don't get maintenance done on schedule, and you have a part failure that you try to get repaired under the warranty, and that failure is caused by you not doing maintenance...yep, that claim will be refused. I do not know if any car company has ever published how much grace period they give if the exact time or mileage for maintenance isn't observed. There is no way the entire warranty will be rendered void due to lack of maintenance, just parts that need the warranty service (oil changes, fluid level checks, etc.) You are protected by a strong federal law regarding warranties.

    You do not need to get the maintenance work done at a dealership. Any licensed repair shop can do the work. Give them the list of required jobs shown in your owner's manual. Get all the items detailed on the service order and keep your copy. You can do the work yourself, but the record keeping must have a way to show that you did the work.

    The so-called extended warranty is not a warranty. Read the fine print, and the word "warranty" is not used about this product. It is a prepaid repair contract. Contract law is not as consumer-friendly as warranty law. The repair contract covers what it says in writing as long as you perform the duties it requires of you in writing. If this contract says that you need to get certain maintenance work done on their schedule, then if you don't do it you have voided the contract.

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