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Thread: 2019 CX-9 - list of design problems/complaints

  1. #16
    Registered Member JPL's Avatar

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    I'm 6'1" as well and I find the seats and wheel adjustment the best I've had in a vehicle. I don't have the seat nearly all the way back. The wheel sits half way up my thighs where my forearms are resting and I hold the wheel at the bottom. Drove from MA to FL with no fatigue.

    My wife is 5' and she says she's perfectly comfortable too.

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  2. #17
    My Way IS the Highway

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    ...apparently ApplePlay, magic folding mirrors, 360 degree surround vision, and unlimited air circulating below one's arse is still not enough to make 2019 people happy? Count me among those who have almost nothing to complain about after 7,000 miles on my 2018 Sig.

  3. #18
    Work in Progress sm1ke's Avatar
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    Lol, this is kind of funny. How does one test drive a 45k vehicle and proceed to purchase, knowing they couldn't get the seat configured the way they want, and after having tested the lane keep assist features? You'd think that something so important to you would stick out like a sore thumb during the test drive.. but then you wrote this:

    I never had a chance to test this in Mazda before I bought it, but buying a newer and more expensive car I wrongly assumed this feature is the same.
    Wrongly assumed is right. Going from one car brand to another, it probably would have been a good idea to test everything you could. Like I mentioned in your other thread, it sounds like what you're expecting is something that does the driving for you.

    It seems you have a lot to complain about regarding Mazda's lane assist systems, but the fact is that you didn't do your due diligence while researching and test driving the car. I agree with you that it is less intrusive than other systems, but (in my opinion) that makes it better, because I personally don't want something that steers for me. I just think it's nice that I get a warning, that's enough for me to pay more attention and be a safer driver. Also, that link that you posted has some pretty important info that you should probably keep in mind:

    - The system maybe affected by a variety of factors including weather conditions (rain, snow, fog, etc.), and road conditions (tight curves, undulations, unclear lines on the road surface, etc.)
    - LAS is designed to alleviate the burden of driving and reduce damage resulting from accidents and is predicated on the driver operating the vehicle in a safe manner. It is important to be aware of the limitations of the system and to drive safely at all times.
    - The system is set to avoid unnecessary alarms if the system detects the vehicle behavior is intentional judging from the operation of the accelerator or turn signal.


    Do not rely on any lane keep assist system, regardless of brand/manufacturer.

    Aside from that, I'm about the same height as you and I can find multiple comfortable seating positions. That said, we're all built a little differently and we have different preferences. You've only had your CX-9 for a week, so it may take some more time in the seat to find the right adjustments, but you may have to come to terms with the fact that your body proportions just might not work with the seat (at which point you might have to look into an aftermarket seat bolster or something). Keep playing with it, and make slight adjustments as you go.

    I do agree with you 100% on the center console storage, it's way too small. That said, I think it's just because I'm used to having larger storage because I needed it (mostly for CDs). Since the CX-9 doesn't have a CD player, I don't really need the larger storage space, but it would still be nice to have. Boost gauge would have been nice as well. The location of the 12v socket is odd to me as well, but works just fine. I use it to charge my phone. When the charging cable isn't in use, it just hangs over the center console between the cupholders and the shifter panel so that the end that plugs into my phone hangs by my thigh.

  4. #19
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    I compared the CX-9 to other SUVs that cost much more and chose it over them. Yes, it has some compromises - it has to in order to remain at the price point it's at - but for me the compromises were acceptable. I'm all in favor of improving the vehicle wherever possible including those areas you point out but not if that means increasing the cost to any substantial degree. For me the overall value equation was just about right.

  5. #20
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    None of the things in the original post bug me much. Ours gets driven by 5'5" driver and a 6' driver. No complaints as far as seats.

    I know I'm the one who defends the lack of upper rpm grunt due to mpg reasons. And 300 foot pound reasons. But yeah if I have to pick something to whine about, maybe upper rpm grunt would be the one. Or maybe a little less closed in feeling for the front row seating. That does bug me a little bit.

    People out there realize you can get these things in base trim for 30k right? I dunno about everybody else, but IMO the base makes an even more compelling case against the competition in that price bracket than the loaded out one does in its. Not that the loaded one doesn't do a great job competing also. Because it does.
    Last edited by forties; 03-12-2019 at 07:13 PM.

  6. #21
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    I am currently driving a rental Nissan Pathfinder that has the tire pressure information and 360 surround camera. Surprisingly, the camera is almost as bad as what is found in the CX-9. Was really surprised at this. The lines that curve are nice though. The tire pressure information is not useful to me at the moment but I could see it being something nice to see when there is a problem.
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  7. #22
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    The CX-9 is a great car with no major shortcomings in my opinion. However, three missing options that do annoy me, that also would not cost Mazda much to include, are the following:

    - TPMS with individual tire pressures. My wife and my last several cars have had this feature and it has come in handy. I also like to keep my tires inflated almost perfectly and seeing the individual pressures alerts me to which tire could use a pound or two.

    - Lack of brake hold feature. Very convenient feature when you're driving in the city from stoplight to stoplight. The peculiar thing is this feature is available in the CX-5.

    - Side mirrors not tied to memory seats. Would be really nice to not have to adjust each mirror individually when getting in the car after my wife has driven it.

    These 3 features would not cost much to add, so I can't see how this is a cost saving move. However, the impact of having all 3 would be impactful to the holistic view of the car. Moreover, these features are all available in the CX-9 direct competition.

  8. #23
    Work in Progress sm1ke's Avatar
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    Oh, I just realized that I do have something to complain about.

    The wheels, specifically the rims. I'm not sure about the 18s that come on the GS/Touring trims, but the 20s that come on the Signature and GT are way too heavy. I know that this is probably a viable area for Mazda to cut corners on, as not many people would notice the difference unless they were swapping wheels.

    To compare, Niche makes a wheel called the Misano. It is a cast wheel, just like the OEM wheel. The 20x9 Misano weighs about 30lbs, while the OEM 20x8.5 weighs over 39lbs. Shaving 9lbs of unsprung rotational weight off per corner should result in a noticeable improvement in handling, acceleration, mileage, and braking performance.

    I would be willing to bet that the CX-5 GT Reserve and Signature's 19s are also heavy as they share the same design style.
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  9. #24
    Registered Member JPL's Avatar

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    Quote Originally Posted by sm1ke View Post
    Oh, I just realized that I do have something to complain about.

    The wheels, specifically the rims. I'm not sure about the 18s that come on the GS/Touring trims, but the 20s that come on the Signature and GT are way too heavy. I know that this is probably a viable area for Mazda to cut corners on, as not many people would notice the difference unless they were swapping wheels.

    To compare, Niche makes a wheel called the Misano. It is a cast wheel, just like the OEM wheel. The 20x9 Misano weighs about 30lbs, while the OEM 20x8.5 weighs over 39lbs. Shaving 9lbs of unsprung rotational weight off per corner should result in a noticeable improvement in handling, acceleration, mileage, and braking performance.

    I would be willing to bet that the CX-5 GT Reserve and Signature's 19s are also heavy as they share the same design style.
    Pretty sure most OEM wheels average a good amount heavier than the average aftermarket, especially an expensive aftermarket one. OEM's are usually stronger. The CX9's you can tell are rock solid. For a 3-row crossover, it doesn't concern me that they are heavy. If I had a sports car, it would matter though.

  10. #25
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    Quote Originally Posted by tunglete View Post
    2018/2019 TPMS is different from 2016/2017 TPMS. Or am I wrong?
    You are correct. It appears that Mazda switched to the direct sensor system in 2018. The previous generation uses this system, too.

    For some reason, the CX-9 has always had a basic TPMS without individual pressure readouts. GM crapboxes had individual pressure readouts a decade ago, there's really no reason not to have it.

  11. #26
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by JPL View Post
    Pretty sure most OEM wheels average a good amount heavier than the average aftermarket, especially an expensive aftermarket one. OEM's are usually stronger. The CX9's you can tell are rock solid. For a 3-row crossover, it doesn't concern me that they are heavy. If I had a sports car, it would matter though.
    Yes you're right, most OEM wheels are heavy (and as a result, rock solid), but IMO they could still improve. To me, it's just like the lack of individual TPMS sensor reading issue that a lot of people are concerned with. They could have very easily just chosen a wheel design that could still be just as strong, have the same load rating, but weigh a little (or a lot) less. For example, the Jeep GC Overland 20" wheels are a 5-spoke design and weigh in at 35lbs.

    Enkei, BBS, etc. manufacture heavy OEM wheels as well as lightweight aftermarket wheels, they just use the heavier OEM wheels because they're cheaper. It's just a matter of Mazda cutting one less corner. Honestly I'd rather they change the wheel to a lighter design instead of almost any other luxury improvement they might make in the future (pano roof, lane centering tech, hands-free liftgate, whatever). I mean, if Jeep can do it, Mazda can too.

    In addition, while our CX-9s are 3-row crossovers, they are/were rightfully touted as the "driver's crossover". A lighter wheel would further reinforce the experience. It's actually pretty cool that they were able to make the CX-9 handle as well as it does with such heavy wheels in the first place, but there's always room for improvement.
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  12. #27
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    To me, most of these seem like annoyances rather than outright problems the latter of which implies a defect or quality deficiency

    My #1 concern is road noise. The driver's side window specifically lets on more road noise than my old Toyota and even the 6 on highway driving. It is less noticeable with music playing but if there is wind, it will be audible. I believe Mazda has tried to fix this in more recent models but I haven't had a chance to evaluate it

    The battery drain on the key fob seems higher than normal but this is common this this style of fob and not just the CX-9

    The tire wear is higher than normal as well. At 18k miles, I was at 4/11 tread depth which seems a bit quick even with religious rotations. Again, it is not unheard of for OEMs to slap on some crappy tires. I am assuming my next set may fix even the noise issues noted above.

    The infotainment is slow and clearly at end of life relative to competition. The main issue I have, however is sometimes is a blank display particularly in cold condition.

    Finally, I am noticing that some trim pieces that won't stay in place as well as leather coming off the plastic seams. I will address this in the warranty followup and see what they say.

    Current mileage: 23K

  13. #28
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by aleki2424 View Post
    Finally, I am noticing that some trim pieces that won't stay in place as well as leather coming off the plastic seams. I will address this in the warranty followup and see what they say.

    Current mileage: 23K
    Interesting. Do you have any photos?
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  14. #29
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    Quote Originally Posted by sm1ke View Post
    To compare, Niche makes a wheel called the Misano. It is a cast wheel, just like the OEM wheel. The 20x9 Misano weighs about 30lbs, while the OEM 20x8.5 weighs over 39lbs. Shaving 9lbs of unsprung rotational weight off per corner should result in a noticeable improvement in handling, acceleration, mileage, and braking performance.
    Not so you'd notice. I have 20" Niche wheels ('Milan') on my CX9 with winter tires (Nokian Hakkapeliitta). Can't say I notice any particular difference from the summer setup except that ultimate cornering ability is somewhat less with the winter set. But nothing that I would attribute to wheel weight.

    As an aside, here is the answer to the question you never thought of asking(!): Niche wheels have two valve holes per wheel, so on mine the tire pressure sensors are on the inside of the wheel and the valves -- regular rubber valves -- on the outside. It was the same on my previous car on which I also had Niche wheels. Go figure.

  15. #30
    Work in Progress sm1ke's Avatar
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    Quote Originally Posted by roadrutz View Post
    Not so you'd notice. I have 20" Niche wheels ('Milan') on my CX9 with winter tires (Nokian Hakkapeliitta). Can't say I notice any particular difference from the summer setup except that ultimate cornering ability is somewhat less with the winter set. But nothing that I would attribute to wheel weight.

    As an aside, here is the answer to the question you never thought of asking(!): Niche wheels have two valve holes per wheel, so on mine the tire pressure sensors are on the inside of the wheel and the valves -- regular rubber valves -- on the outside. It was the same on my previous car on which I also had Niche wheels. Go figure.
    The 20x8.5 Milan wheel weighs 34lbs according to Niche's spec sheet. A 5lb difference won't be as noticeable as a 9lb difference, but when dealing with unsprung weight, every bit counts. I'm also not sure you'd notice any difference if you've only had the wheels on for the winter, as colder temps and winter rubber will affect your mileage and handling, and it's not as likely that you'd be accelerating or braking hard enough in snowy/icy/wet conditions with winter tires as you would in the summer.

    I'm looking forward to getting my 22s on in the next month or so in order to compare how the car felt with the OEM setup vs the new setup (4lbs lighter and 2" wider at each corner) on dry, clean pavement.

    Thanks for the info on the two valve holes, I always wondered why some wheels have them and others don't.
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