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Thread: 19 Signature Vibration/Shake

  1. #16
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    2018 CX5

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    Noticed this since new on our 2018 grand touring cx5 in the steering wheel when driving over 65 mpg, but it is very slight and not worth looking in to. Sounds like this may be a "normal" characteristic of this car?

  2. #17
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    2017 CX5 GS, 2018 X3 xDrive30i, 2015 Nissan Leaf S

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    I once had a vibration on a car. I tried 3 different tire places and a Discount Tires tech was able to find the tiny imbalance in one of the wheels/tires.
    If you have been working with just one tire shop, you might want to try another place.

  3. #18
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    2019 Mazda CX-5 Signature

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    Status Update:
    Saw dealer last Wednesday at 8am. Was told by a rep there would hear within 24 hours. Have heard nothing so I contacted customer care today. This is what followed.

    Thank you for your patience John. I contacted the service adviser "Jesus" at Cardinaleway Mazda and was advised that the Technician reached out via phone to the hotline team. The adviser says there has not been a hotline ticket open on the concerns as of yet. The service adviser says the dealership is supposed to open a case with hotline tomorrow and contact you with the updates on this matter.
    I provided my contact information and I am sending a email to the Service Adviser, Service Manager, and Technician to keep me in the loop and to open a hotline ticket with Mazda Corporate involved on this matter. I will keep a close eye and assist as needed. The adviser says the concerns were duplicated on the vehicle as well as on two other 2019 CX5 at the dealership. At this point the dealership is investigating if this is a normal feature or needs to be diagnosed.

    I got a little irritated as this seems to be getting worse, by the mile in my opinion. Eventually Iím sure whatever it is will come to light. To be continued...

  4. #19
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    Cx5

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    Brought my 19 reserve in this past weekend and they wound up replacing the tires with Michelin premiers. Vibration is nearly gone.

    When they tried road force balancing the stock toyos, they were all over 35 pounds of force. For a wheel and tire of that size, they said it should be under 25. The Michelinís came in at 9 and 16.

    I put my winter wheels on the day after the Michelinís were put on. Theyíre brand new 17Ē sport editions with Yokohama Ice Gaurds.The vibration has returned. I think this car is just really sensative to any imbalance in the wheels and tires. I plan to bring the winters into a local shop that has solved a few balancing issues for me. Super frustrating.

  5. #20
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    2019 Mazda CX-5 Signature

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    Iím starting to believe the same thing. I just need it to be better than what it is currently. Right now I just avoid going on the highway on my way to work, long story but the alternative city route is just as fast.

    Nothing from Mazda Corp or the dealer yet. But they did confirm the hotline ticket was filed by the dealer last Tuesday. Also Mazda sent me a new car survey, asked a billion questions and requested feedback. Letís just say I gave it lol.

  6. #21
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    CX5

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    Is this isolated to the Signature/turbo version?

  7. #22
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    2019 Mazda CX-5 Signature

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    Unknown. I would say yes but Seminole reported it on his 18 which was non turbo... I also have seen it on some of the CX9 forums.

  8. #23
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    jeep

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    Quote Originally Posted by Gooogle View Post
    Is this isolated to the Signature/turbo version?
    https://www.mazdas247.com/forum/show...ibration-issue

  9. #24
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    Cx5

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    That thread is not about highway speed vibrations. Itís for the liquid filled engine mount that freezes and vibrates the vehicle at idle and lower speeds.

    100% not specific to the turbo models. As I noted in my first response to this thread, I drove 2 GTs and a Reserve, all had highway vibration issues.

  10. #25

  11. #26
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    2019 Mazda CX-5 Signature

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    Resolution: After dealing with this since new, the resolution was to go from Toyo A36, Continental TrueContact Tour, to finally Michelinís Premier LTX tire. The Michelinís fixed the issues entirely.

    Discount tire showed me how other manufactures piece together their tires in strips of 8-9 inches but Michelin does it in like 1-2 inch strips. This makes the tire much more uniform and balanced. I was so happy when I drove away, got on the freeway and it didnít do the shake anymore. Hard to believe that roadforcing those continentals many times didnít get it right. I guess the 19Ē wheels and CX5 is very sensitive to any variation in tire and balancing.

    Saturday I got a call and it went to voicemail from Mazda. It said that both the dealer and Mazda believe this to be a normal feature of the car since they replicated it on other CX5s.

    I promptly emailed them to say it was resolved. Also that if they say itís a normal feature, to advertise it as such and see how many they sale. Like wtf, whoís car does that shake and calls it a feature. Which I also asked my rep in the email if her car did this, did her coworkers?? Anyway, finally itís over and I can truly be happy with the 35k+ that was spent on this car.

  12. #27
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    17 Mazda 6 GT

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    Quote Originally Posted by jmm3807 View Post
    Resolution: After dealing with this since new, the resolution was to go from Toyo A36, Continental TrueContact Tour, to finally Michelinís Premier LTX tire. The Michelinís fixed the issues entirely.
    Excellent information, and many thanks for keeping the forum informed.
    It is my experience on this, and other forums, that many posters start a thread with a problem, and then they are never heard from again.
    It's frustrating when no solutions are posted, so I for one appreciate your updates and follow up.
    Thanks again. Cheers.

  13. #28
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    2018 CX5

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    Just to chime in. My 2018 (bought in November) had a vibration issue. Mainly when the engine was cold but would start around 40 mph and get worse at highway speed. When I got my AA/ACP installed I had them take a look.

    Of course they said they couldn't duplicate but balanced the tires. The adviser then told me since the car is new the suspension needed to settle. I called BS but whatever. I thought I would be in for a long road with this. However, a few weeks later, it got better. Each week was better and now, about 2.5k miles later no vibration issue.

  14. #29
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    2017 CX-5 GT

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    Per 2001birdowner, let's not confuse things here. The other thread has nothing to do with harmonic imbalance in wheels. It is about the engine/transmission mounts freezing up in sub -25C temperatures and causing excessive vibration at low engine RPM. It's completely unrelated to unbalanced tires/wheels.


    Quote Originally Posted by 2001birdowner View Post
    That thread is not about highway speed vibrations. It*s for the liquid filled engine mount that freezes and vibrates the vehicle at idle and lower speeds.

    100% not specific to the turbo models. As I noted in my first response to this thread, I drove 2 GTs and a Reserve, all had highway vibration issues.
    Last edited by Maximum_Effort; 02-17-2019 at 02:28 PM.

  15. #30
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    Cx5

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    JMM-thatís excellent news!!. Interesting that this tire resolved the issue for both of us.

    Unfortunately, after having the Yokohama snow tires on Sport Edition wheels rebalanced this weekend, my vibration issue is still there. 3 of the 4 wheel and tire assemblies required rebalancing when I took them to a shop that has resolved balancing issues for me in the past.

    Iím going to put the stock wheels with the Michelinís back on this week (after the next round of snow passes) to make sure I didnít imagine the issue being resolved.

    Once I confirm that, Iíll need to talk to Tirerack to see if they can help me find a shop near by that has a Road force balancing machine. I bought the car 120 miles away, so Iíd rather not go back there for this set.

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