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Thread: 2018 CX-5 showing incorrect text message name, can't figure it out.

  1. #16
    Resident barbarian ColoradoDriver's Avatar
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    Quote Originally Posted by 7eregrine View Post
    Lmao.
    Having tried many, Pulse and Textra are the best and yes they work with our cars.
    Thanks for that. Was wanting to look into new messaging apps.
    2014 CX-5 Touring AWD | Jet Black Mica - 79k miles
    01/2013 build | 4/20/2013 delivery

  2. #17
    Registered Member 7eregrine's Avatar

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    I use Pulse as it has a fully functioning nag free ad free version... Textra doesn't.

  3. #18
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    Quote Originally Posted by 7eregrine View Post
    Lmao.
    Having tried many, Pulse and Textra are the best and yes they work with our cars.
    I'm liking Pulse a lot, thanks for the rec!

  4. #19
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    Quote Originally Posted by dunhillmc View Post
    I would ask them to update the software 1st before swapping out the whole thing. Also, make sure your phone and all apps are fully updated as well
    The last update I did was when I installed the AA/CP USB hub to enable Android Auto, does anyone have a link to the most recent firmwares? I can update it myself via thumb drive.

  5. #20
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    Quote Originally Posted by Spudly View Post
    vspot415 much like a system reset on the phone wont't solve the issue (likely) I'm not confident that replacing the Infotainment will either. I suppose it can if there is a bug is some production lines but that seems unlikely. In the 5 months I've had the my CX5 I've had both a Samsung Galaxy S7 Edge AND my newer Samsung Note 8 BOTH have the intermittent problem. And I don't use the native messaging app, I use TEXTRA. I was going to test using a different messaging app but seems as though that's unnecessary since you already use something different. FWIW my S7 is direct from Sprint (unlocked). My Note 8 was purchased on Swappa but the previous owner was on Sprint as well.

    Mazda saying they've never heard of this problem is Mazda not being very diligent on logging details of their calls as I've called them about this (in fairness with a few other issues) and have a Case number. I've tried 3 different OS versions, the most recent one with the installation of Android Auto. The only thing they mentioned is that the phone(s) were not on their official list of supported phones (!). How a 2 plus year old Samsung Galaxy phone is still not supported is another issue but got the line "we are adding support all the time" line.

    Based on our similarities and differences it appears as though it's not specific to carrier (Sprint) or application (stock, Textra) or firmware version of infotainment I've updated the patch level but both of my phones are running Android 8.0 (Oreo) so I can't speak to a version prior (Nougat). What version are you using? If it's Oreo maybe if you did reset to a prior version it would be worth it to see. Saving that my only thought is it's something with Samsung Galaxy S7 and above and just right now there aren't enough people that have spoken out on the issue? Is there anyone on this forum who is running S7/S8/S9 that is not experiencing this?
    Both phones are on Oreo but every carrier has a different build. I was wondering why the car sometimes gets the names right. It has to do with TouchWiz on oreo or some issue with the contact list. Have no idea at this point. Hope it's a simple firmware fix, my lease just started and don't wanna deal with this the whole time.

  6. #21
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    Quote Originally Posted by vspot415 View Post
    Both phones are on Oreo but every carrier has a different build. I was wondering why the car sometimes gets the names right. It has to do with TouchWiz on oreo or some issue with the contact list. Have no idea at this point. Hope it's a simple firmware fix, my lease just started and don't wanna deal with this the whole time.
    True they do but perhaps it is something in the underpinnings of Oreo. While Touchwiz is installed on my phone it is not the default launcher. On the Mazda side I am now running version 70 (before that version 59.00.546 and whatever was prior to that when I first purchased car) and the text issue persists on all. Must be something to do with Samsung phones Galaxy 7 and above PLUS perhaps Oreo? Would love to know [a] if anyone is using one of those phones and is not having a text issue, and/or [b] using one of the phones with Nougat (Android 7) or Pie (Android 9) and is having the same issue.

  7. #22
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    Hi Vspot/Spudly

    I have an S7 which is still on V7.0 (Nougat). It's not tied to a particular carrier as I purchased it separately and I'm on a SIM only deal with Vodafone. It has the latest updates as given out by Samsung in the UK. No problems with text message name. I'm on firmware 70.00.100 although without the hardware update for AA/Carplay. Hope this helps in narrowing down the issue.

  8. #23
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    Quote Originally Posted by Jonno21 View Post
    Hi Vspot/Spudly

    I have an S7 which is still on V7.0 (Nougat). It's not tied to a particular carrier as I purchased it separately and I'm on a SIM only deal with Vodafone. It has the latest updates as given out by Samsung in the UK. No problems with text message name. I'm on firmware 70.00.100 although without the hardware update for AA/Carplay. Hope this helps in narrowing down the issue.
    I'm starting to lean towards an issue with Oreo, Samsung and Mazda Connect. What's interesting is that all text messages that come through while connected via android auto are correct, so this really seems to be a software issue. The Android Auto experience is ok so far, it has little quarks hear and there. Having the Google Assistant for voice commands is awesome! It only took me about 2hrs to install the hardware and the install instructions are excellent. If anyone is on the fence I say go for it!

  9. #24
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    Quote Originally Posted by vspot415 View Post
    I'm starting to lean towards an issue with Oreo, Samsung and Mazda Connect. What's interesting is that all text messages that come through while connected via android auto are correct, so this really seems to be a software issue. The Android Auto experience is ok so far, it has little quarks hear and there. Having the Google Assistant for voice commands is awesome! It only took me about 2hrs to install the hardware and the install instructions are excellent. If anyone is on the fence I say go for it!
    After now having AA for about 2 weeks I tend to agree with you. While I don't love the Android Auto implementation of messaging (the notification doesn't stay on screen long enough for me to view) the few text messages I have received have been accurate. I'd still like a larger sample size to say it for certain but I haven't gotten any incorrect recipients!

    Side Note: Other notifications / messages that aren't SMS/MMS specifically will play through Android Auto as well. Not sure what the protocol is but Facebook Messenger messages showed up and played through AA.

  10. #25
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    try a different messaging app. I have a google Nexus 5X on Oreo and use Signal with no problems

  11. #26
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    Quote Originally Posted by Jonno21 View Post
    Hi Vspot/Spudly

    I have an S7 which is still on V7.0 (Nougat). It's not tied to a particular carrier as I purchased it separately and I'm on a SIM only deal with Vodafone. It has the latest updates as given out by Samsung in the UK. No problems with text message name. I'm on firmware 70.00.100 although without the hardware update for AA/Carplay. Hope this helps in narrowing down the issue.
    Phone has just auto updated to Android V8 (Oreo), hope I don't end up in the same situation with text messaging.

  12. #27
    Registered Member 7eregrine's Avatar

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    My in hone was fine with Oreo And the Mazda.
    Sigs are visible only in your first post on a page. To change your thread display preferences, click here and enable 'Always Show Signature'.

  13. #28
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    Quote Originally Posted by dunhillmc View Post
    try a different messaging app. I have a google Nexus 5X on Oreo and use Signal with no problems
    As noted earlier in this and other threads it is not the messaging app. As vspot415 said, it's seems as though the combination of Samsung Galaxy (at least on S7 & S8 series) + Oreo + Mazda Connect. That seems to be the common thread when this issue happens. Other phones using Oreo don't seem to have the problem and that's likely why that the issue is not more widely known. It is a real thing and those seem to be the common components (carrier has also been eliminated as has Mazda firmware version). Maybe it is something even more specific but there just isn't enough people on the forum to do more troubleshooting.

  14. #29
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    Quote Originally Posted by Jonno21 View Post
    Phone has just auto updated to Android V8 (Oreo), hope I don't end up in the same situation with text messaging.
    Good luck! Let us know how you make out. (I see you are also in the UK? Perhaps it only applies to US version?)

  15. #30
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    Quote Originally Posted by Spudly View Post
    Good luck! Let us know how you make out. (I see you are also in the UK? Perhaps it only applies to US version?)
    I noticed that AA updated itself on Google Play and one improvement mentioned in the changelog was "Improved support for rotary controllers" plus other bug fixes. This might possibly help? (I did use AA when I had to hire a Vauxhall (GM) car last year, that's why it's still on the phone). Personally I found it too laggy, especially when I was told I was approaching a roundabout when I'd already passed it No one's sent me a text message yet whilst driving after the Oreo update so I'll report back on any success or otherwise when I receive one.

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