Change of heart.
I don't have time for this. I've got a business to run from my home office and this is just too much negative energy flowing through my body right now. I'm going to count this one as a lesson to be learned. I saw the posts about chipping paint before I bought my White Pearl 2018 CX-9 Signature and I bought it anyway. Let that be a lesson to me. I did the homework, I read the posts and I ignored them. I wanted the CX-9 Signature. I saw that Mazda was not doing anything to solve their paint problems. I saw the Soul Red buyers going through some of the same things.
Find, I'm going to take the time to search out Review Sites and give the CX-9 Signature the rating it truly deserves. I'm also going to give Mazda the company the rating it truly deserves. When asked whether or not I would buy Mazda again, I'm going to say not just no but 'Hell No' and then back up my words with pictorial evidence on my cell phone. When asked whether or not I think Mazda stands behind its products, my reply will be: Do Pigs Fly? Of course, not. Mazda, refused to stand behind the product it sold me. So, why would Mazda suddenly change its mind and start caring about you as its new customer? As I said, I'll continue to attend International Car Shows and show up at Mazda Displays offering my Signature ownership experience to as many prospective new Mazda customers as I can. Unlike the nonchalant Jesse, on the phone today who could give a rats azz about my Mazda problems, I'm going to be very concerned about other people and their general welfare when I unfold my Mazda experience into their ears with pictorial backup from my phone.
I've decided to keep the CX-9 Signature and accent portions of the vehicle in Carbon Fiber Wrap. That will trigger two very important things. One: People will ask questions about why I did it. Two: That will give me ample opportunity to tell as many people as I can exactly WHY I was forced to wrap my vehicle to cover the front fascia and the hood. I will own and drive this vehicle to maturity and then sell it on the open market for whatever I can get for it. I will then NEVER look back or darken the doorway of Mazda Unethical again.
Driving Matters. Integrity and Honesty Matters Much More. Because Mazda has no integrity nor is honest (it flat out lied to me for nearly 4 weeks), it cannot ever be trusted again with my hard earned capital. Like I said, I work for myself. Nobody writes my paycheck at the end of the month - I write my own paychecks. Integrity, honesty and truthfulness are the cornerstones of how I do business and what I expect from those I do business with. Mazda, has proven itself to be untrustworthy and unworthy of my future business at any level and under any circumstances.
Goodby Mazda CX-9 Signature. Hello Volvo XC-90, or BMW X5, or Alpha Romeo Stelvio. More than like Volvo XC-90. All indications are that it is a solid built SUV with a long standing and legendary history of safety and reliability. And, of course, there may not be another car manufacturer like Volvo when it comes to genuine seeking Customer Satisfaction after the sale with an ASCI score of 85 on a scale of 0-100. That's the highest in the United States circa 2018. It now exceeds or ties Subaru, which says just about everything regarding the turn-around and re-birth of Volvo over recent years.
I was going to be back in the market again in early 2019, and my decision to buy another CX-9 Signature in Black (to join my Wife's White Pearl) was nailed down shut. That Mazda buying decision has not been completely reversed to a campaign of exposing Mazda's true face as being just another mass producer of that which they refuse to stand behind 100%. I'll go ahead and spend the extra $30k+ and never look back. I bought the CX-9 Signature because at $45k, I thought I was getting value and a car company that cared about its Customers. I was wrong. Since I now know that Mazda could care less about me as a Customer, I'll gladly spend the extra $30k+ and get a better quality 'true mid-size' SUV from a company that I know full well lives, eats and breathes Customer Satisfaction. In fact, it is my understanding that Volvo actually researches Customer Satisfaction all the time, looking for ways to improve itself as a company overall.
Sometimes, trying to buy quality at a cheaper price is just not worth the hassle and headache. My buying and ownership experience with Mazda, is a great example of that truism. I'll give BMW and Alpha Romeo and genuine look. But, I think Volvo is where I belong. Their philosophy of quality and safety first, fits my personality and expectations. I was hoping that our first SUV experience would be a good one both with the vehicle and the company making it. Our brakes pop when going from reverse to drive and drive to reverse. Our windshield is melting away as if its being sand blasted on a daily basis - again, too soft and a recurring theme. The outside air vent ducting from inside the engine bay is bizarre and allows far too much heat inside the cabin when running air vent fans and aircon "off." We were told that all of these things were "normal" by Mazda. The paint flaking, cratering and amalgamation problems were even things we were willing to overlook. However, it was devil may care attitude from Mazda USA Employees Maurice and Jesse, that ended up being the final straw for us. Our camel can go no further with this company.
We look forward to making the transition far away from Mazda in the next few months to our next SUV adventure. Premium Optioned the way I want it (Top Grade Inscription in Blue and Brown Leather Interior w/Wood Trim and 21" Wheels), she comes in around the $74k mark. About $29k more than what I paid for the CX-9 Signature and no doubt with far less headache from a company that makes its living on being trustworthy, Volvo. If dealt right, I should pick it up for between $71k to $72k not including tax, lic and fees.
Gotta luv it and I do. Thought I was saving money with the CX- and ended up buying a headache from an unethical company, Mazda. Not making that error twice.
