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Thread: Bought a 2016 cx5 touring CPO - Already have an issue

  1. #31
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    Quote Originally Posted by cowsgonemadd3 View Post
    Supposedly the head manager took it for a ride after they put new tires on it. The mirrors vibrations do not bother me as bad as the feeling of vibration in the wheel and panels. At this point what should I ask of them? The dealer is determined to charge me the $110 fee to look the car over should it be anything not on the list of CPO covered items.
    J. Finger in Gville?

  2. #32
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    If they balanced the wheels and tires and you're still getting this level of vibration I wonder if a wheel is bent. All it takes is a solid hit on a pothole at speed.

    I noticed the OE Mazda 19" wheels on my 6 Touring were made in China. I can only assume the CX's wheels come from the same mfr. Personally, I have my doubts about the durability of Chinese alloy.

  3. #33
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    Yes, it's now owned by the Acura and Infiniti place. Bradshaw bought them. I swear it feels like a wobble and not a bump bump. So even on smooth road it's like being on a motorcycle. It's better than it was but something is off.

  4. #34
    ZOOOOOOOOOM ZOOOOOOOOOOOM mazdadude's Avatar

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    Quote Originally Posted by cowsgonemadd3 View Post
    Yes, it's now owned by the Acura and Infiniti place. Bradshaw bought them. I swear it feels like a wobble and not a bump bump. So even on smooth road it's like being on a motorcycle. It's better than it was but something is off.
    My vote is that if it feels like a wobble, and the tires have been rebalanced, then most likely you have dirt and debris between the back of the rotor, and the hub. This occurs during clumsy mounting and dismounting of a wheel. If you feel it in your steering wheel, then it is most likely pointing to a front culprit, if not, then most likely the rear.

    Has it been lifted up in the air to observe the tires and wheels spinning while mounted to the vehicle?
    Mazda's I have owned over the years. (boom07)
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  5. #35
    Underutilized Member shadonoz's Avatar
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    Could be a bad CV joint, too.

  6. #36
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    Arrow Bought a 2016 cx5 touring CPO - Already have an issue

    Quote Originally Posted by dasrider View Post
    If they balanced the wheels and tires and you're still getting this level of vibration I wonder if a wheel is bent. All it takes is a solid hit on a pothole at speed.

    I noticed the OE Mazda 19" wheels on my 6 Touring were made in China. I can only assume the CX's wheels come from the same mfr. Personally, I have my doubts about the durability of Chinese alloy.
    If the wheel is bent, tire balance should catch it, especially a road force balance OP's dealer has done.

    Chinese alloy wheels can be high quality. It all depends on how much you're willing to pay. If Mazda pays cheap, it gets low quality 19" wheels. All the expensive and "high-quality" iPhones and iPads from Apple are made in China!

  7. #37
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    I went and talked to them. They did not drive it after adding the new tires. At least not the shop manager. I have an appointment to take him for a ride Wednesday at 10:30am. He said this car won't ride like a luxury car as it has a sporty drive. I pointed outside to my bmw with sport suspension and told him this is vibrations not bumpyness. We will see how it goes. What I fear is them telling me the steering wheel vibrations are normal as are the other vibrations on smooth newly paved road.

  8. #38
    Registered Member yrwei52's Avatar
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    Arrow Bought a 2016 cx5 touring CPO - Already have an issue

    Quote Originally Posted by cowsgonemadd3 View Post
    I have managed to get them to do a road force balance for free. They found little wrong I was told. They then called Mazda corporate and had them give me a brand new set of tires. It feels much smoother now.

    However, it's been 2 weeks and we took a long freeway trip yesterday. I still can see the mirrors physically shake at 70mph even on new pavement. I can also at times take my hands off the wheel and it shakes. If I rest my legs on the vehicle I feel a lot of vibration.

    At this point I am not sure if something else is wrong or if this cx5 is simply not smooth. Are they just a bit rough no matter the pavement?

    It's not horrible but I am confused why I feel any vibrations on brand new pavement that I do not feel in my other vehicles.

    I love the cx5. It handles very nice and the cabin feels large. Are they just rough riding vehichles.
    If you've got a set of new tires and road-force balanced them, they can't be the source of your vibration.

    I had asked this question in my previous post but you didn't answer. Is your CX-5 an AWD? Sometimes an out-of-balance long drive-shaft to rear differential can cause vibration too.

  9. #39
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    Quote Originally Posted by yrwei52 View Post
    If the wheel is bent, tire balance should catch it, especially a road force balance OP's dealer has done.

    Chinese alloy wheels can be high quality. It all depends on how much you're willing to pay. If Mazda pays cheap, it gets low quality 19" wheels. All the expensive and "high-quality" iPhones and iPads from Apple are made in China!
    Did OP confirm is a wheel got bent (pothole or something). Regarding OEM wheels made in China..are actually of high quality. Higher quality than a lot of aftermarket made in China wheels. Only downside are made in China wheels are heavy.

  10. #40
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    I thought I had said, sorry, its FWD.

  11. #41
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    The road force balance was done to the old tires and it didn't help. Then they gave me new ones which helped but I still have steering wheel vibrations and some body vibrations at higher speeds, even on new pavement.

  12. #42
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    Just an update. The new tires were road force balanced and that fixed the issue. Glad it was not a big problem.

  13. #43
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    Quote Originally Posted by dougal View Post
    Most likely they did a poor job balancing them. "Certified cars" are a joke. Every certified car I have purchased (Toyota Sienna, Honda CRV) has had issues that should have been identified in an inspection.

    I would make them fix it.
    That and the CPO checklists are usually pretty sad. Take a look at Mazda's. A lot of them are basically, "Look at part in question. Is it there? Is it on fire? No? Pass."

    My CPO '15 CX5 had horrendous balance issues off the bat. Was not covered by warranty. Paid the dealership $80 to balance (took it in for warranty service in case it was a suspension issue). Won't be back there for anything that I don't think is explicitly covered. Otherwise, getting my tires/wheels serviced at Disco Tires and the rest done thru a local mom and pop mechanic and body shop I know and trust.

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