Hello all, I'm new here. Last month I talked my Dad into buying a Certified Pre-Owned 2016 Mazda CX-5 Touring with Moonroof and Bose Speaker Package. It's a beautiful car and has a lot of great features. It has around 25,000 miles on it. I talked him out of buying a used CR-V and talked him into the Mazda CX-5 instead.
However, since he has bought it, there has been relentless brake noise. It has been back to the dealership 4 times and the issue still isn't resolved. The first time, it was just squealing at low speeds. So the dealership put new front pads and rotors on it. That fixed the squealing, but then there was a really, really bad grinding noise coming from the rear, 75% of the time at low speeds. There was no pattern that caused it to make the noise. So he took it back again, and they said the rear brake caliper brackets were not correct and replaced them. The grinding noise then went away for about a day and half and cane back, though not as frequent or as audible. So he took it back again and they said the rear brake hardware kit was installed improperly so they removed it and reinstalled a new kit. Again the noise went away for a day or so and has now come back. It comes and goes very randomly and only lasts one to several seconds at a time.
Now my father is getting extremely aggravated with his new car and the seemingly incompetent technicians at the dealership. He has only had it a month and it has made noise nearly nonstop. The car is certified, so the repairs haven't cost anything, but the aggravation of spending $20k on a car and having it make a ton of noise is very upsetting. Anyone have any suggestions or experience anything similar?
However, since he has bought it, there has been relentless brake noise. It has been back to the dealership 4 times and the issue still isn't resolved. The first time, it was just squealing at low speeds. So the dealership put new front pads and rotors on it. That fixed the squealing, but then there was a really, really bad grinding noise coming from the rear, 75% of the time at low speeds. There was no pattern that caused it to make the noise. So he took it back again, and they said the rear brake caliper brackets were not correct and replaced them. The grinding noise then went away for about a day and half and cane back, though not as frequent or as audible. So he took it back again and they said the rear brake hardware kit was installed improperly so they removed it and reinstalled a new kit. Again the noise went away for a day or so and has now come back. It comes and goes very randomly and only lasts one to several seconds at a time.
Now my father is getting extremely aggravated with his new car and the seemingly incompetent technicians at the dealership. He has only had it a month and it has made noise nearly nonstop. The car is certified, so the repairs haven't cost anything, but the aggravation of spending $20k on a car and having it make a ton of noise is very upsetting. Anyone have any suggestions or experience anything similar?