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- Plano, Texas, USA
Mazda USA CX-5 accessories:
https://www.mazdausa.com/siteassets...2017-cx5-trailerhitch-mde-cx5-accessories.jpg
Just bought 2018 CX-5 GT w/premiu pkg - Beware of dealer installed hitch!
- Thread starter tcaron20
- Start date
https://www.mazdausa.com/siteassets...2017-cx5-trailerhitch-mde-cx5-accessories.jpg
Hey gce,
Could you let us know where you found this picture? I was told by the dealer that the picture shows a 2016 and earlier installation.
There clearly is some confusion out by Mazda, what they show online, and the dealers as to how to properly install an OEM hitch and what the customer should expect.
Tom
Could you let us know where you found this picture? I was told by the dealer that the picture shows a 2016 and earlier installation.
There clearly is some confusion out by Mazda, what they show online, and the dealers as to how to properly install an OEM hitch and what the customer should expect.
Tom
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- 2017 CX-5 GT AWD
It looks like the picture is not for the OEM 17-18 CX-5. The mazda install instructions clearly show the cutout and template
https://ecatalog.trademotion.com/content/itemDocuments/1014/0000-8E-R06(TH)_TRI_1.pdf
I read the install instructions before getting hitch - the class one size and bumper cutout (without trim ring) had me look at the aftermarket options.
https://ecatalog.trademotion.com/content/itemDocuments/1014/0000-8E-R06(TH)_TRI_1.pdf
I read the install instructions before getting hitch - the class one size and bumper cutout (without trim ring) had me look at the aftermarket options.
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- 2014 QX70 AWD
Thx yrwei52. From the picture that's not a gen 1 CX5 unless it's got some other type of rear hatch accessory down near the bottom. But I haven't studied the back of a gen 2 that closely thus far to confirm.
Wow... I thought that picture was actually a joke. I'm speechless... just a reminder keep doing auto things myself.
Thanks alpha dog.
Looked everywhere for this, could not find the install manual. Dealer will be getting a copy.
My hitch looks identical to this one and they told me it was a class II, which I asked for.
And thanks to everyone who responded. Never experienced a mess up like this before. It will be resolved but I wonder how many other people just accepted this dealers work without questioning it. They claim they have installed many hitches. They did not say they installed them correctly!
Tom
Looked everywhere for this, could not find the install manual. Dealer will be getting a copy.
My hitch looks identical to this one and they told me it was a class II, which I asked for.
And thanks to everyone who responded. Never experienced a mess up like this before. It will be resolved but I wonder how many other people just accepted this dealers work without questioning it. They claim they have installed many hitches. They did not say they installed them correctly!
Tom
I know I wouldn't.
I gave mine a thorough inspection when I picked it up last week.
Accessories added were tinted windows, cargo illumination, carpet mats and slimeline weathershields (rain guards)
The cargo illumination required adding the led lights to the side walls of the boot.
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- 2018 CX-5 GT FWD Premium
Mazda. Its from the Mazda USA Accessories for 2018 CX-5. https://www.mazdausa.com/vehicles/cx-5/accessories
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- 2018 CX-5 GT FWD Premium
Maybe that's the problem, CX-5 OEM is a class 1 not a class 2. I think the CX-9 has an OEM class 2.
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- 2017 CX-5 GT AWD
Correct. CX-9 is class II:
I was most interested in the 2" receiver and the CX-5 OEM hitch is 1-1/4". 1-1/4" can be class 1 or class 2 - but the CX-5 specs say it is a class 1.
https://www.mazdausa.com/vehicles/cx-5/accessories
But the picture of it is wrong as it shows no cutout. Maybe a pre-production image from 2017?
Maybe that's what it's supposed to be (uhm)
I think that there is a cutout on the CX-9 Class II installation. The picture shows the hitch high up close to the crease in the bumper. I requested that a Class II be put on my CX-5, which most likely resulted in a cutout although the Mazda installation guide shows a similar installation with cutout for the Class I but with a much smaller hole than mine. See attached photo.
I do have a question for the readers of this thread.
If I have the bumper was replaced would it require the dealer to report this as a repair, which would be public and be seen by Carfax, etc.?
I do have a question for the readers of this thread.
If I have the bumper was replaced would it require the dealer to report this as a repair, which would be public and be seen by Carfax, etc.?
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They should own up and say they stuffed up so you don't get penalised.
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- 2014 QX70 AWD
I doubt it would get reported, especially since it wasn't the result of an accident.
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- 2017 CX-5 GT AWD
As far as I know, there is no OEM class 2 hitch for your car. all the aftermarket hitches i have seen for the CX-5, sit below the bumper and don't require a cutout. Even the CX-9 cutout would not be a giant hole like on yours.
Looking at the cuts made on your bumper, even if they had the wrong template, the person went way outside the lines - you have cuts outside the hole. I would give up trying to figure out what happened here.
As for Carfax reports, that is usually when something is done via insurance. Cars have repairs done by dealers before they are sold that never make it onto carfax (bumpers and doors painted). A bumper cover replacement should not make it into a carfax listing. If it did, then your hitch install would too - they did removed your bumper cover once and modify it, so no less work then painting a new one.
