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Thread: Odd damage to infotainment screen

  1. #1
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    Odd damage to infotainment screen

    This is very weird and I can't explain how it this happened because I only ever wipe my infotainment screen with legitimate screen/lens wipes that I've used on my last cx5 a bunch and a few times already on my new one. But somehow I looked at my car this morning (i didn't notice if it happened after I wiped it) and there's this this huge damage mark on my screen and if I run my nail across it, I can feel there's a very slight indentation as if the screen was being eaten away. I used the same lens wipe on the top corner of the screen to see if that was causing it but it did not leave any damage, plus I wiped the whole screen with it not just the lower portion.

    Has this happened to anyone else and if so what can I do to repair it? I haven't called my dealership but from what I've seen online, they replace the whole unit.
    IMG_4752

    IMG_4750
    Last edited by Carfo; 04-27-2018 at 01:26 PM.

  2. #2
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    Weird, could be a defective glass panel. Let the dealer look at it, probably replace it under warranty.

    Take the wipes you use with you so you can show them what you use.

  3. #3
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    That is called display staining. This sort of thing happens all the time on laptop screens, especially Macs. It comes from using cleaners on the screen. Just because something is labeled as a lens wipe or glass cleaner, doesn't mean it's safe. I only use water and a wet towel to clean the interior of my car, it works perfect. Unless your regularly have food fights inside your car, you don't need powerful cleaners to clean the interior.

    You can't repair it. You literally wiped off a film from your screen.

  4. #4
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    that sucks. i was prepping it for a screen protector too. i know i should have just stuck with a microfiber. I'm guessing dealer won't fix it under warranty then, but I'm not sure why it just happened suddenly since I've been using these wipes for a while

  5. #5
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    What ingredients are in the wipes?

  6. #6
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    i think it's mostly alcohol based, the packet doesn't specify. I'm actually convinced it's the wipes that caused it now. I'm guessing my previous cx5 used a different coating, and perhaps on this car it took a few wipes to finally cause the damage. i'm dumb for using alcohol on this screen, a lot of people did this to their macs and i see very similar damage. i doubt the warranty will cover it, so now i'm just wondering what my cost is going to be to fix..

  7. #7
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    Generally anything with alcohol or ammonia isn't screen safe, unfortunately.

  8. #8
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    I've been using a product called Klear Screen for years that doesn't have alcohol or ammonia. MSDS just lists "proprietary ingredients" but my guess is its water, a mild surfactant (detergent) and an anti-static material. I only use it for stubborn marks though - normally just blow off dust with some air and then wipe with a microfiber.

  9. #9
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    If I had to clean the screen, I would just do the same as what I do with my sunglasses that is just blow on the lens and wipe with a handkerchief.

    This method would remove fingerprints without damaging the MZD connect screen.
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  10. #10
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    I've been using "Sight Saver" eyeglass wipes on infotainment screen and my laptop screens and never had a problem.
    They contain Isopropyl alcohol.

  11. #11
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    Quote Originally Posted by wlong01 View Post
    I've been using "Sight Saver" eyeglass wipes on infotainment screen and my laptop screens and never had a problem.
    They contain Isopropyl alcohol.
    It's likely quite dilute, but I would not recommend using this. Isopropyl (aka rubbing) alcohol will damage a lot of screen coatings. So if it's diluted it's dilute damage, but still is degrading it. These days even glass devices are coated with an oleophobic coating that alcohol will dissolve. For best results...stick with a damp cloth with a drop of liquid soap on it, dry it right away.

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    I wonder if the screen protector would make that disappear? Like how wetting paper makes it more translucent. If so, and this is obviously very risky, maybe you could remove the coating from the entire screen and then apply a protector?

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  14. #14
    Registered Member Xeler8ing's Avatar

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    Quote Originally Posted by Desertsp View Post
    I wonder if the screen protector would make that disappear? Like how wetting paper makes it more translucent. If so, and this is obviously very risky, maybe you could remove the coating from the entire screen and then apply a protector?
    Don't think so
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