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Thread: Click/ Clunk/ Knock sounds 2018 CX 5 AWD

  1. #1
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    Click/ Clunk/ Knock sounds 2018 CX 5 AWD

    Hello All. I am new to this forum. I have been going through the forum and seeing lot of people getting their queries/ doubts answered. I was wondering if I could get some help/ opinions on a problem with my brand new CX 5. I bought a 2018 CX 5 GT with AWD just a month back. When I test drove, I drove it on the highway and it was perfect. Absolutely no issues and I sealed the deal on the car. The next day, when I took my car to the office, I noticed an issue. I park on the 5th floor in a parking structure. So I need to take multiple sharp turns while going up or down. I started hearing some click/ clunk sounds on those sharp turns. Over the course of the next week, I kept on hearing these noises in my parking structure as well on bumps and sharp turns. I took my car to the dealership and after inspection they said everything was normal. They said, since it was new the suspension just needs time to settle in. But, I was still hearing these faint but noticeable sounds. So I took it again to the dealership and this time they said they will replace the sway bar bushings and see if that makes the difference. They handed the car back saying that they could no longer hear the noises after the change but unfortunately I keep hearing the noises again and again. On the highways and regular roads I don't hear it at all. But on inclines/ declines and sharp turns is when I hear it. I have attached a video of me going down my parking structure. The sounds are very clear at 40 s, 2:40, 2:50 , 3:50 min.

    https://photos.app.goo.gl/szJMOdDKZYo0oMBC2

    Please let me know what is causing this noise and what the possible remedy could be. Thank you very much.

  2. #2
    Registered Member Xeler8ing's Avatar

    '18 Mazda CX-5 Akera KG i-Activ AWD 2.5L In Sonic Silver

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    Could you here these noises anywhere outside your parking structure

  3. #3
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    Cx 5 GT AWD

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    Yes. I do hear the sounds outside the parking structure as well. Mostly when making left/right turns on bumpy surfaces. I don't hear them while driving straight, even on bumpy surfaces. It seems to be coming from a combination of turning and suspension movement. I have driven a 2015 CX 5 and a 2017 6 as well and never heard these sounds once.

  4. #4
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    2018 CX5 GT

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    Not on my CX5 but I think I've heard the noise before.

    I too park on a 4th floor. My noise was coming from my dust shields behind the rotors. I had them replaced and was noise free for a few months until they bent out of shape again so I just let them be.

    Only noise on my CX5 is a steering column rattle for which I'm planning on taking the steering wheel apart and see if the horn or airbag module is loose.

  5. #5
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    Cx 5 GT AWD

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    I see. But I am quite surprised to hear these sounds as I just bought the car about a month back and I have only driven 400 miles. But will definitely get the dust shields checked.

  6. #6
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    2018 CX5 GT

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    If it means anything, the dust shields that were replaced were on my 335xi with less than 200 miles on the ODO ...

    It takes very little to bend them out of shape as they're paper thin. Good luck with the CX5 !!

  7. #7
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    Thanks for the information. I will definitely have a look at the dust shields and see if they are bent.

  8. #8
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    Click/ Clunk/ Knock sounds 2018 CX 5 AWD

    I am surprised they replaced the sway bar bushings on a brand new vehicle. Did they give a reason? I suspect they are grasping at straws here.

    Noises are difficult to trace. If you can drive that part of the parking structure with someone on the outside you may be able to figure which side and corner this noise is coming from.

    Also, check the car out yourself if you can. Even if you are not mechanically inclined you just might see something out of place. A lot of times these types of things end up being something really simple like a rock in the tire tread or a loose panel etc.

    Edit to add: also check the interior. Seats locked down? Loose tools under the cargo floor? Sometimes it’s not what you thought it would be that proves to be the solution.
    Last edited by Puyapim; 04-23-2018 at 11:09 AM.

  9. #9
    Registered Member paging_drburgos's Avatar

    2017 Mazda CX5 GT - Premium

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    Sadly you're not alone. My 2017 CX-5 has done this ever since I got it last May. It only make the noise when going over bumps or driveways when the tires are turned. It's annoying, and I'll take it in the to shop eventually. They'll most likely grease or replace the bushings. I used to complain about this same stupid issue with my old Mazda 5.

  10. #10
    Registered Member Anchorman's Avatar

    2019 CX-5 GT 184 2.2 diesel auto - Sonic Silver

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    Its a known issue and there is a service fix for all the world except NA! I would take it and see if there is a US version but in any case, it shows them where to look.
    Attached Files Attached Files

  11. #11
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    Cx 5 GT AWD

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    The dealership could not find any cause earlier. But when I took it again, they said they could hear the sound. So they said they will replace the sway bar bushing as per the TSB. I still hear the sound on sharp turns and bumps. I tried checking out the car with my limited knowledge. The strut plastic housing moves quite a bit. Also I checked to see if there were any loose things moving around but could not find anything. I have the previous gen cx5 and it never had these sounds.

  12. #12
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    Yes. I would recommend taking the car to the dealership. Those sounds, even though faint, are not supposed to be there.

  13. #13
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    Thanks Anchorman. I will definitely take this to the dealership.

  14. #14
    Registered Member Xeler8ing's Avatar

    '18 Mazda CX-5 Akera KG i-Activ AWD 2.5L In Sonic Silver

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    Quote Originally Posted by Anchorman View Post
    Its a known issue and there is a service fix for all the world except NA! I would take it and see if there is a US version but in any case, it shows them where to look.
    Has this issue been going on for a while

  15. #15
    Registered Member Seminole's Avatar

    2014 CX-5 GT w/ Tech

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    I had the same thing and they replaced my control arm bushings. It's better, but still occasionally does it. There is a US TSB for it.
    Attached Files Attached Files

    Current: 2017 CX-5 GT Machine Gray
    Past: 2014 CX-5 GT w/Tech Crystal White
    Hardwired V1 - (click here for instructions: http://www.mazdas247.com/forum/showt...-a-Valentine-1)

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