Results 1 to 12 of 12

Thread: Dealer refuses to Update

  1. #1
    Sexy-9 SeCX-9's Avatar

    2016 Mazda CX-9 Signature

    Join Date
    Jun 2008
    Location
    Worcester Area
    Posts
    680

    Dealer refuses to Update

    I have a 2016 CX-9 Signature.

    Asked my dealer to update the InfoTainment system last summer and he told me to hold off. A few random reboots and especially when navigating through downtown cities, with the full 3D buildings, the system seems to reboot more often.

    I asked again last week and he told me to hold off another month as Mazda is having problems with their software.

    Currently I have:
    OS Version 58.00.250 NA N
    Music Database version 00.05.000
    Fail-Safe Version is 58.00.250

    Anyone else getting pushback from their dealer about updating because of Mazda issues? This should be covered under warranty right? How long does it take, an hour at most?

    Would appreciate what others have experienced.

    Thanks


    2016 CX-9 Signature Machine Grey

    2008 CX-9 Grand Touring AWD + Assist Pkg + Moonroof Pkg - Blue Mica - Yoko Parada Spec-X -

    2009 CX-7 Grand Touring AWD + Technology Pkg + Remote Starter + Chrome Package - Crystal White Pearl Mica - Yoko Parada Spec-X

  2. #2
    Registered Member

    17 Mazda 6 GT

    Join Date
    Apr 2017
    Location
    Ontario, Canada
    Posts
    384
    My 2017 6 came delivered with version ending in 502. It has been rock solid.
    Maybe you can somehow update it to that version, especially if the later one(s) are troublesome.
    Not sure how that would be done, but it might not hurt to ask.

  3. #3
    Registered Member

    Mazda CX-9 Signature

    Join Date
    May 2017
    Location
    SoCal
    Posts
    121
    Maybe send email to corporate customer service? State you have brought your concern to dealership multiple times but always get brushed off.

  4. #4
    Sexy-9 SeCX-9's Avatar

    2016 Mazda CX-9 Signature

    Join Date
    Jun 2008
    Location
    Worcester Area
    Posts
    680
    I'll give him one more month. Then I'll ask for specifics and details as to his hesitance.

    Also I haven't been here on this forum a while and glad I found out that Mazda's Gracenote database link downloads the NON North American version which would always fail when I tried to update.

    Just got the NA version, updated, and at least that's current.

    Cheers
    Sigs are visible only in your first post on a page. To change your thread display preferences, click here and enable 'Always Show Signature'.

  5. #5
    Registered Member

    '16 CX-9 GT AWD Machine Gray

    Join Date
    Sep 2017
    Location
    NY
    Posts
    74
    the latest is version .540, real easy DIY

    Edit: check this youtube video out for guidance:

    https://www.youtube.com/watch?v=UIGtsaeVftA

  6. #6
    Grand Poobah tex2670's Avatar

    2012 CX-9 GT AWD, Copper Red/Sand

    Join Date
    Mar 2012
    Location
    Philly
    Posts
    1,057
    Quote Originally Posted by SeCX-9 View Post
    I'll give him one more month. Then I'll ask for specifics and details as to his hesitance.

    Also I haven't been here on this forum a while and glad I found out that Mazda's Gracenote database link downloads the NON North American version which would always fail when I tried to update.

    Just got the NA version, updated, and at least that's current.

    Cheers
    If he's being honest, and the update still has bugs, you are going to be back for another update again anyway. I'd see if you can swing something out of it--a loaner for the service when you do bring it in (it the dealer doesn't already offer them), free wiper blade replacement, a Mazda coffee mug from the parts dept?

  7. #7
    Registered Member

    2016 Mazda CX-9 Grand Touring

    Join Date
    Jun 2008
    Location
    Grafton, Massachusetts
    Posts
    89
    What dealership are you going to? The dealer in Shrewsbury updated mine when I had warranty work done a few months ago. Maybe something has changed?

  8. #8
    Registered Member

    Mazda CX-9 Signature

    Join Date
    May 2017
    Location
    SoCal
    Posts
    121
    Warranty work is not as profitable as regular repair work. Usually dealership would squeeze in warranty work to fill in slow days. When they are fully booked, they will make excuses to turn you away.

  9. #9
    Sexy-9 SeCX-9's Avatar

    2016 Mazda CX-9 Signature

    Join Date
    Jun 2008
    Location
    Worcester Area
    Posts
    680
    Quote Originally Posted by markts View Post
    What dealership are you going to? The dealer in Shrewsbury updated mine when I had warranty work done a few months ago. Maybe something has changed?

    Yes, Sentry. Jim the Service Manager said NO

    Otherwise they're pretty good.
    Sigs are visible only in your first post on a page. To change your thread display preferences, click here and enable 'Always Show Signature'.

  10. #10
    Registered Member

    2016 Mazda CX-9 Grand Touring

    Join Date
    Jun 2008
    Location
    Grafton, Massachusetts
    Posts
    89
    Quote Originally Posted by SeCX-9 View Post
    Yes, Sentry. Jim the Service Manager said NO

    Otherwise they're pretty good.
    Bummer. I had issues with him with my old car, but this time he was better. I'll check my software version as well.

    Did you get my PM?

  11. #11
    Registered Member

    '16 CX-9 GT AWD Machine Gray

    Join Date
    Sep 2017
    Location
    NY
    Posts
    74
    59.00.545 has just released to dealers

  12. #12
    Registered Member

    2016 CX-9 GT

    Join Date
    Dec 2016
    Location
    NC
    Posts
    99
    Anyone have a link to the change log?

Similar Threads

  1. Replies: 38
    Last Post: 06-07-2011, 03:15 PM
  2. Replies: 3
    Last Post: 11-12-2010, 10:57 AM
  3. Dealer refuses to change oil at 1500 miles...
    By dficken in forum Protege5
    Replies: 45
    Last Post: 12-13-2005, 08:23 PM
  4. UPDATE: Dealer visit...
    By Coqui258 in forum Protege5
    Replies: 14
    Last Post: 08-01-2003, 08:29 PM
  5. My Dealer's Got Nerve UPDATE
    By mooS mooS in forum Off Topic
    Replies: 7
    Last Post: 06-19-2003, 01:45 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •