I bough a 2016 Mazda CX-5 (35k)to replace my Mazda 3 09 (170k)
Ive been driving around in the city and Ive noticed at slowing declining speeds my vehicle has been having an uneasy smooth transition.
With further investigation, driving at 30mph and then declining is when I start noticing the first interval of tug at around 25mph. Then another one around 20, then another around 15.
Brought it to the dealership and they said there were no codes shown that they can fix. standard operation of gears working. Two technicians even drove it and the last attempt to drive with an experienced service tech with me. I was able to replicate the issue but they said they cant do anything about it because there are no codes.
I also test drove another cx-5 from the sales department same year and similar miles with FWD. It had the same issue but it had an additional climbing up to speed rough shifts type of tug as well. Not sure if the previous driver didnt take good care of that car.
Throughout buying this pre-certified car, I took it in 3 times because the dealership sold it to me with 3 dents. And one popped up more visible than the other one each time, allowing me to bring it in before the 30 days?
All those three times I had several rental vehicles, 3 CX-5s (17,17&18) and 1 Mazda 3 18.
It seemed like the CX-5s that were AWD did not have this big issue of abruptness at those set intervals coasting.
Driving the Mazda 3 18 FWD (grand touring) I reproduced the issue by coasting the same as I did with my car (35k miles). The Mazda 3 18 (under 1k miles) has the same issue.
Drove my friend which is a consultants cx-5 2016 (same everything as my car but different color). Had the same issue with 11k miles.
I spoke to department customer service at corporate and they recorded the issue and gave me some customer Im important speech after following the review and guidance from dealership. I wasnt so satisfied. Ironically the ad I was placed on hold spoke about experience and fuel saving.
I went to NHTSA to submit a claim for investigation.
1. Does anyone else have this issue with the newer models that have more attention to detail?
2. Possibly with the skyactiv when coasting?
3. Please share vehicle model & year and specify if is FWD or AWD if you coast.
Ive been driving around in the city and Ive noticed at slowing declining speeds my vehicle has been having an uneasy smooth transition.
With further investigation, driving at 30mph and then declining is when I start noticing the first interval of tug at around 25mph. Then another one around 20, then another around 15.
Brought it to the dealership and they said there were no codes shown that they can fix. standard operation of gears working. Two technicians even drove it and the last attempt to drive with an experienced service tech with me. I was able to replicate the issue but they said they cant do anything about it because there are no codes.
I also test drove another cx-5 from the sales department same year and similar miles with FWD. It had the same issue but it had an additional climbing up to speed rough shifts type of tug as well. Not sure if the previous driver didnt take good care of that car.
Throughout buying this pre-certified car, I took it in 3 times because the dealership sold it to me with 3 dents. And one popped up more visible than the other one each time, allowing me to bring it in before the 30 days?
All those three times I had several rental vehicles, 3 CX-5s (17,17&18) and 1 Mazda 3 18.
It seemed like the CX-5s that were AWD did not have this big issue of abruptness at those set intervals coasting.
Driving the Mazda 3 18 FWD (grand touring) I reproduced the issue by coasting the same as I did with my car (35k miles). The Mazda 3 18 (under 1k miles) has the same issue.
Drove my friend which is a consultants cx-5 2016 (same everything as my car but different color). Had the same issue with 11k miles.
I spoke to department customer service at corporate and they recorded the issue and gave me some customer Im important speech after following the review and guidance from dealership. I wasnt so satisfied. Ironically the ad I was placed on hold spoke about experience and fuel saving.
I went to NHTSA to submit a claim for investigation.
1. Does anyone else have this issue with the newer models that have more attention to detail?
2. Possibly with the skyactiv when coasting?
3. Please share vehicle model & year and specify if is FWD or AWD if you coast.