Agree with this...Mazda corp will likely say that their vehicles newly produced are subjected to careful and routine inspection and quality control. If indeed there was damage caused during transit delivery to dealership (highly doubt it) then dealer should've noticed that as they also take delivery of new vehicles and should inspect it prior to paying Mazda corp. if there's damage then they claim it with Mazda corp. They should've caught it honestly when doing the PDI but sometimes they don't out of lazyness or whatever. Dealer's reaction sounds like a cover up instead of owning up to it. If only you had proof of this while still at the dealership then it would've been easier to prove.
I took delivery of brand new '17 Signature early last yr with odometer reading of 4Kms and I carefully inspected vehicle on day of delivery and found a small minor dent below driver's door that really wasn't obvious. Told the sales rep and I took a photo of it and notified the GM as well...Their reaction was "we'll take care of repairing it at no cost and apologies for the oversight". They most likely got it fixed via PDR...bottom line is they did right by me and wanted to really earn my business.
While dealer employees inspect vehicles (I used to), this is an example that can easily be missed. It's dependant on lighting and angles as it is a hazy defect under the clear coat. When doing inspections, one is mostly focused on scratches and dents or some type of damage. This isn't "damage" but rather a defective paint job and inspectors aren't expecting defective paint from the factory.
The car porter at a dealer only has a minute to inspect cars as they roll off the car carrier. Once all the cars are off, the truck driver needs to be on his way. After looking at each car you sign his paperwork. Very easy to miss this unless the light catches it right.
Last edited: