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Thread: Delayed bluetooth connectivity

  1. #1
    Registered Member

    2015 CX-5, Grand Touring

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    Delayed bluetooth connectivity

    We just bought a 2015 CX-5 Grand Touring with 40K miles and love it. I've paired my iphone to the bluetooth successfully but it always takes several minutes for it to allow me to play audio or allow me to make/receive phone calls when I start the car. The screen will read out something to the effect of "cannot play audio while retrieving information. I'm not sure if that's the exact wording.

    It's a very annoying and unexpected quirk in a car that's just about new. And it's an issue I've never had with our 2007 Prius, in which everything boots up instantly.

    Any help would be greatly appreciated!

    Thank you!

  2. #2
    Registered Member shadonoz's Avatar
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    First thing to do: try another phone.

  3. #3
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    Quote Originally Posted by fpetrone View Post
    We just bought a 2015 CX-5 Grand Touring with 40K miles and love it. I've paired my iphone to the bluetooth successfully but it always takes several minutes for it to allow me to play audio or allow me to make/receive phone calls when I start the car. The screen will read out something to the effect of "cannot play audio while retrieving information. I'm not sure if that's the exact wording.

    It's a very annoying and unexpected quirk in a car that's just about new. And it's an issue I've never had with our 2007 Prius, in which everything boots up instantly.

    Any help would be greatly appreciated!

    Thank you!
    Look into this also: https://www.mazdas247.com/forum/show...-SMS-Bluetooth!!!

  4. #4
    Registered Member Xeler8ing's Avatar

    2015 Mazda6 Touring Sonic Silver Sedan 2.5L (sold)

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    Quote Originally Posted by fpetrone View Post
    We just bought a 2015 CX-5 Grand Touring with 40K miles and love it. I've paired my iphone to the bluetooth successfully but it always takes several minutes for it to allow me to play audio or allow me to make/receive phone calls when I start the car. The screen will read out something to the effect of "cannot play audio while retrieving information. I'm not sure if that's the exact wording.

    It's a very annoying and unexpected quirk in a car that's just about new. And it's an issue I've never had with our 2007 Prius, in which everything boots up instantly.

    Any help would be greatly appreciated!

    Thank you!
    Try the following:

    • Start up your CX-5 and make sure MZD connect has booted in fully
    • Then turn on bluetooth on your iPhone in order for it to pair


    Hopefully after following these steps, the contacts, music etc will quickly load so you can use as per normal.

  5. #5
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    Also check to see if you have the lastest version Mazda connect

  6. #6
    Registered Member Xeler8ing's Avatar

    2015 Mazda6 Touring Sonic Silver Sedan 2.5L (sold)

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    I do recall reading somewhere that earlier versions of iOS can have issues with MZD connect.

    Make sure you are on the latest version of iOS

  7. #7
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    Thanks, I will delve into this!

  8. #8
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    I do have latest version, thanks.

  9. #9
    Registered Member Xeler8ing's Avatar

    2015 Mazda6 Touring Sonic Silver Sedan 2.5L (sold)

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    So have you tried my earlier tips for connecting
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  10. #10
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    What is the latest Mazda connect firmware?

  11. #11
    Registered Member Xeler8ing's Avatar

    2015 Mazda6 Touring Sonic Silver Sedan 2.5L (sold)

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    Quote Originally Posted by lodisej View Post
    What is the latest Mazda connect firmware?
    Looks like for USA it's 59.00.504A

  12. #12
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    Thanks but haven’t had a chance yet

  13. #13
    i-ACTIV AWD Aficionado Kedis82ZE8's Avatar
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