G
Guest2018
Is it just me?
Just called the four (4) alleged top Mazda Service Departments in my area. Two (2) of them hung up the phone midway through my question and the other two (2) had no Mechanic, Technician or Service Advisor available to take my question. Left on hold for a collective total of 41 minutes (wow!) between all four (4) dealerships. Unreal.
If this is the kind of treatment that I can expect after paying cash for the Mazda Flagship on just a phone call, I can't imagine what would happen if I dared take my now beloved Signature into one of these dealerships for service and/or repairs. Not something I'm looking forward to. The level of professionalism seems to be non-existent out where I live for Mazda after the sale. Why can't the service, attention, focus and desire to want to engage me as a customer before the sale be exactly the same (if not more so) after the sale?
After three (3) months of driving the new 2017 Signature (completely alone in the canyons and back roads), I have officially fallen in love with its willingness to inspire fun driving. However, something tells me that this journey of fun with the Signature is going to be dampened by the reality of the broken "Dealership Model" in America. Wow! Such a great three (3) months of driving and ownership and now this shocker on my very first call to Service. They were no help at all. Zero help. Zilch. Nada. Nothing. I'm still left with unanswered questions about the difference in the Left and Right rear strut assembly that I noticed today while checking out my tires.
Anybody else experience this from Mazda? Just total lack of concern and willingness to engage. Almost like doing everything possible to not take phone calls, not answer questions, not return phone calls, etc. Love the Sig. Not loving the post-sale service.
However, this does give me reason to pause and ask myself if I have ever been impressed with any Dealership and their post-sales service? Come to think of it, the answer is a resounding, NO! It has never happened in my lifetime of being a new vehicle buyer. So, maybe I should just accept this Dealer Model reality and move on - or should I expect more as a new vehicle buyer. It this just an American thing, or does this kind of neglect take place in other Countries as well after the sale?
Signed,
Bewildered, Frustrated & Perplexed
Just called the four (4) alleged top Mazda Service Departments in my area. Two (2) of them hung up the phone midway through my question and the other two (2) had no Mechanic, Technician or Service Advisor available to take my question. Left on hold for a collective total of 41 minutes (wow!) between all four (4) dealerships. Unreal.
If this is the kind of treatment that I can expect after paying cash for the Mazda Flagship on just a phone call, I can't imagine what would happen if I dared take my now beloved Signature into one of these dealerships for service and/or repairs. Not something I'm looking forward to. The level of professionalism seems to be non-existent out where I live for Mazda after the sale. Why can't the service, attention, focus and desire to want to engage me as a customer before the sale be exactly the same (if not more so) after the sale?
After three (3) months of driving the new 2017 Signature (completely alone in the canyons and back roads), I have officially fallen in love with its willingness to inspire fun driving. However, something tells me that this journey of fun with the Signature is going to be dampened by the reality of the broken "Dealership Model" in America. Wow! Such a great three (3) months of driving and ownership and now this shocker on my very first call to Service. They were no help at all. Zero help. Zilch. Nada. Nothing. I'm still left with unanswered questions about the difference in the Left and Right rear strut assembly that I noticed today while checking out my tires.
Anybody else experience this from Mazda? Just total lack of concern and willingness to engage. Almost like doing everything possible to not take phone calls, not answer questions, not return phone calls, etc. Love the Sig. Not loving the post-sale service.
However, this does give me reason to pause and ask myself if I have ever been impressed with any Dealership and their post-sales service? Come to think of it, the answer is a resounding, NO! It has never happened in my lifetime of being a new vehicle buyer. So, maybe I should just accept this Dealer Model reality and move on - or should I expect more as a new vehicle buyer. It this just an American thing, or does this kind of neglect take place in other Countries as well after the sale?
Signed,
Bewildered, Frustrated & Perplexed