What to do??
My first OIL service was last Saturday. I noticed that there was a brush mark on left side of the SUV (possibly during washing), then they overload my windshield washer reservoir (no big deal) and they added reg oil- but changed it
I texted my sales person (Saturday) and today I got text saying he brought it up to the GM (I’ve met the guy and I think he is hands-on GM, he was off on my delivery day but he drop-by that day to show some appreciation as I’m a returning costumer in a year).
Anyway, should I still let them do the buff repair/detail and not report it to Mazda? Or report it to the GM and Mazda on what an awful experience and I’ll buff it myself then go back again there for a succeeding services?
BTW, I’m a 2017 CX9 owner—I like to start a thread here because it has lots of visit compared to CX9 lounge.
TIA
My first OIL service was last Saturday. I noticed that there was a brush mark on left side of the SUV (possibly during washing), then they overload my windshield washer reservoir (no big deal) and they added reg oil- but changed it
I texted my sales person (Saturday) and today I got text saying he brought it up to the GM (I’ve met the guy and I think he is hands-on GM, he was off on my delivery day but he drop-by that day to show some appreciation as I’m a returning costumer in a year).
Anyway, should I still let them do the buff repair/detail and not report it to Mazda? Or report it to the GM and Mazda on what an awful experience and I’ll buff it myself then go back again there for a succeeding services?
BTW, I’m a 2017 CX9 owner—I like to start a thread here because it has lots of visit compared to CX9 lounge.
TIA