2017~2024 Backup Camera Issue (Frozen Image)

clads01 · Oct 2, 2017

Had a weird issue this morning where the image on the backup camera was frozen. First noticed something strange while driving -- when I would turn the screen display off, what seemed to be the last image displayed by the backup camera would flash briefly before the screen went off. Then, upon putting the car in reverse again after getting to work, only that static image would show up on the display, not an actual feed from the camera. The static image that showed was essentially the last image from the backup camera when leaving for work, before I switched from reverse to drive.

Will investigate further after work today, and maybe do a factory reset, but wondering if anyone else has experienced similar ...

Nelson de Leon · Oct 2, 2017

The rear camera lens easily gets wet. Just a few rains and those droplets would stick to the lenses making it difficult to see the images in reverse.

Xeler8ing · Oct 2, 2017

clads01 said:
Had a weird issue this morning where the image on the backup camera was frozen. First noticed something strange while driving -- when I would turn the screen display off, what seemed to be the last image displayed by the backup camera would flash briefly before the screen went off. Then, upon putting the car in reverse again after getting to work, only that static image would show up on the display, not an actual feed from the camera. The static image that showed was essentially the last image from the backup camera when leaving for work, before I switched from reverse to drive.

Will investigate further after work today, and maybe do a factory reset, but wondering if anyone else has experienced similar ...

Sounds like a possible MZD connect issue. If it does it again, record the image with your phone and get your dealer to look at it

clads01 · Oct 2, 2017

Nelson de Leon said:
The rear camera lens easily gets wet. Just a few rains and those droplets would stick to the lenses making it difficult to see the images in reverse.

The image was not difficult to see at all, it was just the wrong image. Static image of where I was backing up first thing in the morning.

clads01 · Oct 3, 2017

UPDATE: All seemed to be working properly after work (without factory reset), so not sure what happened. Now I really wish I took a video of the situation when it occurred. Temporary gremlin in the system, I guess? Just hope it doesn't come back ...

madar · Oct 3, 2017

What version software do you have? The latest updates address certain camera issues.

clads01 · Oct 3, 2017

madar said:
What version software do you have? The latest updates address certain camera issues.

I'm on 59.00.446. Maybe I will ask to update when I take it to the dealer for oil change #1.

Nelson de Leon · Oct 3, 2017

clads01 said:
The image was not difficult to see at all, it was just the wrong image. Static image of where I was backing up first thing in the morning.

Hello sir. I was just sharing my experience though not exactly related to your topic. [emoji1]

Xeler8ing · Oct 3, 2017

clads01 said:
I'm on 59.00.446. Maybe I will ask to update when I take it to the dealer for oil change #1.

If there is a later version that is. You might get it at the following service

batmancx · Oct 3, 2017

glad it fixed itself, hopefully it was just a glitch.....

found this online, thought it was funny, smart-a$$ kid pranked his dad.....

tes-s | January 15, 2017
I had a similar problem - I put it in reverse, and there was my son staring at me! I turned around, and he was not there, so drove to work. Picture stayed the same - reboot didn't do anything. At work, I checked and there was a picture of him taped over the camera....

2017~2024 Backup Camera Issue (Frozen Image)

clads01

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Nelson de Leon

Xeler8ing

clads01

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clads01

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madar

clads01

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Nelson de Leon

Xeler8ing

batmancx

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