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Thread: 2017 CX-5 Soul Red Crystal Metallic

  1. #31
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    Quote Originally Posted by RKinMTL View Post
    Hmm... This is disconcerting. I recently noticed chips in the hood of my Soul Red Crystal Metallic 2017 CX5 and I'm not happy to hear it may be a paint flaw...
    Yep, I just hit 2,000 miles on my new 2017 Soul Red Crystal Metallic CX-5, and I already have five major chips on my hood. I definitely do not tailgate. I had a Jeep for 10 years, without a single chip on it. How do I already have five major chips after two months on my CX-5? What's odd is they are all on my hood, and nothing near the grill, where you would expect more chips from rocks and debris on the road. The leads me to believe their is a defect with the paint on the hood, especially since so many people have issues with paint chips in this area. I encourage everyone with this issues to contact Mazda customer service, to pressure them to address this defect with their paint.


  2. #32
    ZOOOOOOOOOM ZOOOOOOOOOOOM mazdadude's Avatar

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    Quote Originally Posted by sjtilney View Post
    Yep, I just hit 2,000 miles on my new 2017 Soul Red Crystal Metallic CX-5, and I already have five major chips on my hood. I definitely do not tailgate. I had a Jeep for 10 years, without a single chip on it. How do I already have five major chips after two months on my CX-5? What's odd is they are all on my hood, and nothing near the grill, where you would expect more chips from rocks and debris on the road. The leads me to believe their is a defect with the paint on the hood, especially since so many people have issues with paint chips in this area. I encourage everyone with this issues to contact Mazda customer service, to pressure them to address this defect with their paint.

    Unfortunately you really can not compare todays VOC compliant paint to the paints of the past. In order to meet environmental regulations, paint has changed majorly in its formulations over the last 10 years... Perhaps a better comparison would be to try looking at a 2017 JEEP with similar use and mileage? (I would be curious...)

    My 2005 Toyota Prius metal hood is riddled with chips, and probably is ~75% BLACK paint from the factory, and 25% speckled white with chip marks from stones, while the painted plastic bumper remains without a chip.
    Mazda's I have owned over the years. (boom07)
    80' Mazda GLC SPORT MT - sold
    81' Mazda 626 DX MT - sold
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    82' Mazda 626 DX MT - sold
    82' Mazda 626 LX AT - sold
    85' Mazda 626 LX MT - sold
    87' Mazda 626 GT Turbo MT - sold
    85' Mazda RX-7 GSL-SE MT- sold
    87' Mazda RX-7 Turbo 2 MT - sold
    91' Mazda Protege LX MT - sold
    92' Mazda MX-5 Miata MT - sold
    93' Mazda MX-3 GS-V6 Special Edition MT - sold
    00' Mazda 626 LX-V6 MT - sold
    02.5' Mazda Protege5 MT - sold
    92' Mazda MX-5 Miata MT - sold
    06' Mazda 5 Touring AT - sold
    13' Mazda CX-5 Touring AT - sold
    14' Mazda 3i Grand Touring MT - sold
    15' Mazda CX-5 Touring AWD AT - sold
    03' Mazda Protege5 AT - sold
    16.5' Mazda CX-5 Touring AWD AT - current
    09' Mazda Mazdaspeed3 GT - current

  3. #33
    Registered Member Anchorman's Avatar

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    I noticed a little chip on mine yesterday. I think tailgating does have a detrimental effect and I occasionally do it especially when I’m preparing to overtake but I also hear the odd ricochet when a car passes me coming the opposite way. At the moment we’ve got nothing but Atlantic weather system after Atlantic weather system so I’ll put something on it when the weather changes. It’s galvanised so it won’t rust so it won’t take any harm. Whether you’ve got a Mazda or a Bentley, if you don’t leave it parked inside a garage, it’s going to get stone chips just like your going to wear your tyres out. I don’t like to see them but I don’t get upset about them either.

  4. #34
    Registered Member Anchorman's Avatar

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    Quote Originally Posted by mazdadude View Post
    Unfortunately you really can not compare todays VOC compliant paint to the paints of the past. In order to meet environmental regulations, paint has changed majorly in its formulations over the last 10 years... Perhaps a better comparison would be to try looking at a 2017 JEEP with similar use and mileage? (I would be curious...)

    My 2005 Toyota Prius metal hood is riddled with chips, and probably is ~75% BLACK paint from the factory, and 25% speckled white with chip marks from stones, while the painted plastic bumper remains without a chip.
    Good post (not the bit about your chips!).

  5. #35
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    If some of you guys think the paint is thin, take it to the dealership body shop and have them use a paint gauge that can determine thickness of the paint. I would be surprised if it was found that the paint was thin. The problem most likely is that the shape of the car makes it more prone to getting hit with stones at an angle that allows the paint to be struck harder rather than the stone glancing off the paint. Just a theory mind you. And all it takes is following a truck one time that hits several pot holes, that the truck may have been used for landscape or construction etc. Every time it hits something, a small rock falls from the bed and ding!, 1 chip.

  6. #36
    Registered Member GoFrogs's Avatar

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    our soul red '16 CPO only had a few chips on the hood when we got it...after about a month (of the wife) driving, there were a good dozen or so and small clusters of them on the front fenders just beyond the headlights.

    I have noticed that she likes to be within 1-2 car lengths at freeway speeds. I believe this is the cause for the increased numbers of paint chips.

    A CLEAR BRA IS A MUST ON SOUL RED PAINT. From new, these things really need the added paint protection and dealers should install it on EVERY car across all models. They are cheap and help preserve the fragile paint that seems to be on every Mazda.

    My 13yo VW seems to have much more durable paint, so maybe Mazda could learn a thing or two from VW.

    Also, if you get a clear bra, have a 6 inch strip installed ABOVE the windshield. You will not believe the chips that are possible up there too. Best of Luck.
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  7. #37
    Registered Member Moonlighter's Avatar

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    We have far worse roads here in Aus than in the US.

    Had my Soul Red CX5 for 18 months now, no chips on the hood, nothing noticed on the bumper last time I washed it.

    Had a pearl white CX5 for 3 years prior to that, had a couple small chips in the bumper, nothing more or less than what would be expected.

    The worst damage from rocks is always when the vehicle throwing them up is oncoming. Most often we find that here on gravel roads or when roadworks are involved.

  8. #38
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    Quote Originally Posted by Moonlighter View Post
    We have far worse roads here in Aus than in the US.

    Had my Soul Red CX5 for 18 months now, no chips on the hood, nothing noticed on the bumper last time I washed it.

    Had a pearl white CX5 for 3 years prior to that, had a couple small chips in the bumper, nothing more or less than what would be expected.

    The worst damage from rocks is always when the vehicle throwing them up is oncoming. Most often we find that here on gravel roads or when roadworks are involved.
    Seems that some people have this issue, and others don't, which is why I believe this is a defect related to how the paint is applied to the hood. I've looked at many pictures across other forums about this issue, and there are striking similarities. It most cases the chips are clustered, two or three chips near each other on top of the hood. Many others are experiencing issues of the paint chipping on the edge of the hood, near the latch, an area which would be nearly impossible to be hit by a rock. Everyone experiencing this issue should contact Mazda.
    Last edited by sjtilney; 11-28-2017 at 02:39 PM. Reason: type

  9. #39
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    My 2015 Soul Red CX-5 looks like someone shot it with a shotgun along with a cracked windshield! We clean it everyday after my wife gets home and each day is a new chip! I've only had it for two months and it has 50 more chips than my 1985 Mercedes or my 2001 BMW. I'm thinking there is a defect in the paint or Mazda uses less paint to keep the weight down. I'm not to happy right now with my purchase between that and the oil consumption...

  10. #40
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    I agree with you. I'm from MI and I bought mine just 3 months ago.

    I dont know if its the paint, or the roads or I am just in love with the sould red and giving a lot of attention while cleaning washing and waxing that I have noticed chips on my car as well.

    I cant remember how many I had in my previous car since I didnt pay any attention as much as this one. They were all used and 1 was a lease..

    I have noticed about 3 - 5 chips so far.... I know 2 were because of rocks because I can see a small dent. I can tell for sure this is less chip resistant. I did get some touch up paint not OEM so I am afraid to do the touch up.


    I dont mind the chip if it wasnt for the exposed steel plate and rust issue it would cause in long run since I am thinking of keeping this one. Will post pics later

  11. #41
    Registered Member SixPackABS's Avatar

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    It seems like the Soul Red is the weak paint in Mazda? On the the Toyota RAV4 the Blizzard Pearl (White) is known in the RAV4 forum to delaminate and not just chip. Here is the link http://www.rav4world.com/forums/96-4...4-2010-v6.html


  12. #42
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    Yeah.... I will prefer Chips to "delaminate" that looks pretty bad.... but most chips if not taken care off would also show similar issues if not worse..... that is prone to rusting i wouldnt leave like that for long. especially when you are in snow region...

  13. #43
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    As promised here are the "paint defect" that we ( I ) are complaining about....... I'm finding 1 or 2 every month. (gah)




    IMG_7948.JPGIMG_7947.JPGIMG_7946.JPGIMG_7944.JPG
    Last edited by soulred17; 12-04-2017 at 05:23 PM.

  14. #44
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    Quote Originally Posted by soulred17 View Post
    As promised here are the "paint defect" that we ( I ) are complaining about....... I'm finding 1 or 2 every month. (gah)
    Please contact Mazda regarding this issue, and let them know there is a defect with their pant. We need more people to speak up so they address this issue. I'm currently in talks with Mazda regarding the paint defect on my CX-5 as well. They've escalated the issue to a specialist. Forward them every forum thread you can find regarding this issue, to make it clear that it's a defect.


  15. #45
    Registered Member Kaps's Avatar
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    Quote Originally Posted by Lil Red CX-5 View Post
    My 2015 Soul Red CX-5 looks like someone shot it with a shotgun along with a cracked windshield! We clean it everyday after my wife gets home and each day is a new chip! I've only had it for two months and it has 50 more chips than my 1985 Mercedes or my 2001 BMW. I'm thinking there is a defect in the paint or Mazda uses less paint to keep the weight down. I'm not to happy right now with my purchase between that and the oil consumption...
    I think i found a reason. If you wash the car everyday - your wax is non existent at this point. Clean it once every 5 months.

    Official Defender of Zamdatm

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