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- Denver, CO
I also had a lot of swirls in my paint, it took a fair amount of time with an electric buffer and polish to get them out to a satisfactory level. My guess is the "conditioning" was probably done on a timed basis and they didn't take enough time or care in producing the results you're looking for.
This picture is taken after a lot of hours of work between claybar, and polish. I'd say a solid 6 - 8 hours. It was as reflective in person as the picture suggests. Before that it had a lot of swirls and imperfection that you could see in the sunlight, before I did any paint correction.
What polish and buffer did you use? My black needs work...baaaaad.