Parked and depressed the Stop button to shut off the car.
Car shut down, but the Nav screen powered right back up as if I hit the Start button. The right Info screen on the dash said Ignition On
Nothing else was powered on - I started and shutdown multiple times, but same thing occurs.
I also cannot lock the doors with the smart button on the handle or the FOB. So I manually locked my doors.
The problem is - when I returned to the car, I couldn't unlock it. I even pulled out the physical key and turned the lock, no luck. I was actually able to open the rear hatch by pressing the open button on the hatch, and climbed in to manually unlock the doors.
I called my dealer service dept, and they said that it must be b/c my transmission didn't fully go into Park ??? I really didn't believe them. They told me to start and shut down the car multiple times, while moving the transmission in and out of Park. Made no difference. They said to make an appointment to have it looked at
I drove home rather ticked... when I got home, the car shutdown normally and have had no issues since. I did have the 5K service down two weeks ago, and also a software update (my rear camera stopped working after leaving the dealer, so I had to return to get that looked at)
So far, hasn't happened again.. but I hope if anyone else comes across this, at least you can get in via the rear hatch. (One thing I didn't try was to unlock the doors via the phone app)
Car shut down, but the Nav screen powered right back up as if I hit the Start button. The right Info screen on the dash said Ignition On
Nothing else was powered on - I started and shutdown multiple times, but same thing occurs.
I also cannot lock the doors with the smart button on the handle or the FOB. So I manually locked my doors.
The problem is - when I returned to the car, I couldn't unlock it. I even pulled out the physical key and turned the lock, no luck. I was actually able to open the rear hatch by pressing the open button on the hatch, and climbed in to manually unlock the doors.
I called my dealer service dept, and they said that it must be b/c my transmission didn't fully go into Park ??? I really didn't believe them. They told me to start and shut down the car multiple times, while moving the transmission in and out of Park. Made no difference. They said to make an appointment to have it looked at
I drove home rather ticked... when I got home, the car shutdown normally and have had no issues since. I did have the 5K service down two weeks ago, and also a software update (my rear camera stopped working after leaving the dealer, so I had to return to get that looked at)
So far, hasn't happened again.. but I hope if anyone else comes across this, at least you can get in via the rear hatch. (One thing I didn't try was to unlock the doors via the phone app)