Toolbox cannot connect to server error

H

heiber

Member

:

CX-5

• Jul 27, 2017

• #1

I am trying to update my nav maps SD card. I am always getting the following error: Server Error - There has been an issue connecting to the Naviextras update server. Please try again.

Any advise on how to get this working?

Thank you.

 

M

MMcCraryNJ

:

2016.5 CX-5 GT AWD

• Aug 1, 2017

• #2

heiber said:

I am trying to update my nav maps SD card. I am always getting the following error: Server Error - There has been an issue connecting to the Naviextras update server. Please try again.

Any advise on how to get this working?

Thank you.

Click to expand...

You wouldn't happen to have a Mac that's on the latest point release of Sierra, would you? (10.12.6)

If so, it doesn't work. This happened the last time Apple had a point release of Sierra (10.12.5), the Mazda Toolbox app just stopped connecting to the server, and it took about a month or two for Mazda to update it to work.

I had the same issue on my machine with 10.12.6. I had to go grab an old Windows PC I have (on Windows 7), and download the Windows version, and update from there unfortunately.

 

A

ah_CAN

Member

:

Mazda3 GT 2017

• Aug 17, 2017

• #3

Same problem connecting to server trying to update maps using my MacBook. (Sierra 10.12.5)

Switched to a clunker Dell PC and the map download worked fine using Windows 7 laptop.

 

M

martroy

• Aug 18, 2017

• #4

I was having the same issue a couple of weeks ago. I've just downloaded the latest Toolbox version on my Mac (10.12.6) and it looks like the issue is fixed now.

 

D

ddtigger1

:

2016.5 Mazda CX 5 Grand Touring W/ Tech PKG

• Aug 18, 2017

• #5

Downloading and installing it now... window 10

 

Last edited: Aug 18, 2017