16 CX5 bluetooth phone calls very crackly sounding

jhu8

Member
:
16 CX-5 GT AWD w/ Tech
So I've had this issue for awhile and I thought it was fixed with the last infotainment update, but I was wrong. Anytime I make or receive voice calls over Bluetooth, the sound is very crackly and breaks up. Even the ringtone that comes through the car when they're calling is crackly. Bluetooth music streaming is just fine. My phone is a Galaxy S8, which my wife has the same phone and she doesn't have any issues in her car so it can't be the phone. Has anyone had a problem like this?
 
Have you tried unpairing the phone from the car, deleting the car from the phone, and starting over with a totally fresh new connection?
 
Have you tried unpairing the phone from the car, deleting the car from the phone, and starting over with a totally fresh new connection?

I have not but that is a good idea. I will try that when I get off work. Hopefully that's all it is but question is why is it happening if that's the case.
 
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