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Thread: Norton AV Flags Mazda Connect Toolbox as Unsafe

  1. #1
    Registered Member Pipemajor's Avatar

    2017 CX-5, GT AWD w/Premium Pkg Eternal Blue Mica

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    Norton AV Flags Mazda Connect Toolbox as Unsafe

    New 2017 CX-5 owner for 5 days. I'd like to install the Mazda Connect Toolbox application on my Windows 10 laptop for map updates but...

    Went to http://infotainment.mazdahandsfree.c...language=en-US to follow download instructions but got the following:

    Filename: mazda-toolbox-inst.exe
    Threat name: WS.Reputation.1Full Path: c:\users\...\downloads\mazda-toolbox-inst.exe

    ____________________________

    ____________________________


    On computers as of*
    5/14/2017 at 10:48:13 AM

    Last Used*
    5/14/2017 at 10:51:56 AM

    Startup Item*
    No

    Launched*
    No

    Threat type: Insight Network Threat. There are many indications that this file is untrustworthy and therefore not safe


    ____________________________


    mazda-toolbox-inst.exe Threat name: WS.Reputation.1
    Locate


    Many Users
    Thousands of users in the Norton Community have used this file.

    Mature
    This file was released 9 months ago.

    Medium
    This file risk is medium.


    ____________________________


    http://cdns.distrib.naviextras.com/c...olbox-inst.exe
    Downloaded File from naviextras.com
    Source: External Media

    mazda-toolbox-inst.exe

    ____________________________

    File Actions

    File: c:\users\...\downloads\ mazda-toolbox-inst.exe Removed
    ____________________________


    File Thumbprint - SHA:
    bd1d435653173a0ce03dc02eca52ddbd59f62a8169179fc606 7967c6d04a2126
    File Thumbprint - MD5:
    e26c7bc58f4d8f7d0e3e4945eca73b64

  2. #2
    Registered Member Pipemajor's Avatar

    2017 CX-5, GT AWD w/Premium Pkg Eternal Blue Mica

    Join Date
    May 2014
    Location
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    Quite certain this is a false positive so I instructed Norton to restore the quarantined executable and installed the software.

    Updated my North American maps to the January, 2017 version. Build date on my CX-5 was 03/2017 so not sure what Mazda North America uses for their initial SD content.

  3. #3
    Registered Member

    cx-5 GT Tech

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    Norton is not very good AV. Bitdefender free, malwarebytes free are better.

    Use https://www.virustotal.com/en/ to scan any file on your PC. It uses 50+ different scanners to check your files.

  4. #4
    Registered Member

    2017 CX-5 GT

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    Any noticeable changes from what was on the 17 prior to updating?

  5. #5
    Registered Member Pipemajor's Avatar

    2017 CX-5, GT AWD w/Premium Pkg Eternal Blue Mica

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    Quote Originally Posted by xmnj View Post
    Any noticeable changes from what was on the 17 prior to updating?
    Only having the vehicle for a week, didn't notice any significant changes. Typically these 'map' updates contain primarily updated POI (points of interest).

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