You can
update your own System software if you want to take that on (Don't think I'd really recommend it given the fact that Mazda frowns on it). Periodically there are sites that offer downloads of Mazda's system firmware. However they seem to be taken down quickly.
Here's info from a Canadian service bulletin that might be pertinent:
Subject:
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT
INFOTAINMENT SYSTEM
Bulletin No: 09-024/16
Last Issued: 07/05/2016
DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software
update (Version 55.00.760 or later).
• Some street names in Canada are not displayed.
• Navigation does not allow to set certain cities as destination.
• Navigation does not announce voice guidance for street names.
• Navigation turns to a black screen remaining the task bar.
• Turn -by-turn navigation guidance does not display on on the active driving display (for vehicles with
55.00.750).
• Every time the navigation is turned on, the vehicle position starts from the location (dealer) where the CMU
was updated from version 55.00.650 to 55.00.750.
• Navigation or other screen turn black, freeze or reboot.
• System does not recognize USB/SD card.
Previously Issued TSBs: Date(s) Issued
09-024/16 05/03/16 and 04/19/16
09-022/15 08/10/15, 06/02/15, 06/10/15 and 07/01/15
09-006/14 01/24/14, 03/25/14, 03/28/14, 04/23/14, 05/01/14, 06/05/14 and 09/16/14
09-034/13 (MSP41) 12/4/13
Bulletin No: 09-024/16
2016 Mazda Motor of America, Inc.
Last Issued: 07/05/2016
Page 2 of 21
• Some menu of music source selection is grayed out.
• When using the call button on the cell phone to make a call, the call sound is short.
• Favorites disappear.
• Vehicle current position is not accurate enough.
• Rear view monitor does not show up on screen.
• Text information of HD radio is not displayed when switching music source.
• When asking for current location with voice command “Where am I?”, the system responds with “Your location
is comma.”
• Contact information cannot be loaded correctly from phones other than iPhone.
NOTE: Mazda is working to make further improvements to the Mazda Connect Infotainment System software,
and may issue future software updates to improve system operation and performance. Software version
updates can be found on MS3 under IDS/Infotainment.
Customers having any of these concern should have their vehicle repaired using the following repair procedure.