Fit and finish

J_son9394 said:

This is the response I got from the dealer... Really thought it was be a quick fix..


Yes we have reviewed the trim on the same year and model it's similar on a few vehicles here. 2/3 are similar to yours. In this case, because it's in new 2017 vehicle we have to submit a technical ticket to Mazda. They will report back to us with the fix. It may be a couple days or even a month or so. But I will keep you posted.*

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J_son9394 said:

This is the response I got from the dealer... Really thought it was be a quick fix..


Yes we have reviewed the trim on the same year and model it's similar on a few vehicles here. 2/3 are similar to yours. In this case, because it's in new 2017 vehicle we have to submit a technical ticket to Mazda. They will report back to us with the fix. It may be a couple days or even a month or so. But I will keep you posted.*

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banjos-n-beer said:

You could probably just do it yourself, but I'd take it back to the dealer just to show them. Maybe they'll toss you a cargo cover or some all-weather mats for the inconvenience.

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J_son9394 said:

⋯ Yes we have reviewed the trim on the same year and model it's similar on a few vehicles here. 2/3 are similar to yours.

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J_son9394 said:

Maybe they're exaggerating, to play down the issue? I checked the show room, and the two on display were perfect. I don't recall seeing thr gap on the test drive as well.

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J_son9394 said:

Maybe they're exaggerating, to play down the issue? I checked the show room, and the two on display were perfect. I don't recall seeing thr gap on the test drive as well.

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Xeler8ing said:

I don't think so

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J_son9394 said:

I got a call from Mazda yesterday to drop my car off as some engineers/QA from head office wanted to have a look at the trim. I thought it would take awhile, but they called me back today to pick the car back up. They replaced the panel, and it seems to have fixed the issue.

Will keep an eye on it, but pretty happy with the level of Mazda's responsiveness to customer's concerns/inquiries. They took care of the rental for the day as well.

Don't mean to go off topic here, but apparently when they called me, they mentioned they also performed a TSB/recall (?) On the headlights as well. I was busy so didn't ask about it.

Did anyone hear anything about that?

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J_son9394 said:

Don't mean to go off topic here, but apparently when they called me, they mentioned they also performed a TSB/recall (?) On the headlights as well. I was busy so didn't ask about it.

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Studum said:

Thanks for the pics of the interior panel gap. Should be picking up our '17 Saturday morning and I will be watching for this.

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ExHonda said:

Nice work and thanks for the updates J_son. Also good to see Mazda Canada's responsiveness.


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Crayonelis said:

I think I see a little bit of the same in my '17 GS. I'll continue to monitor and report to the dealer - glad to hear they came through so quick.


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