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Thread: 2016 CX-9 Infotainment System Rebooting and Freezing

  1. #76
    Registered Member

    CX-9 Signature

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    Sep 2016
    Location
    Canada
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    53
    Agreed, guys...I hear you on the loaner. Truth is, I was working from home a few weeks, and it was over Christmas. It wasn't critical, so I just put up with it.

    They installed the new screen Friday, and everything seems to be back to normal. They washed the car, and changed the oil for me at no cost. (it was almost due).

  2. #77
    Registered Member

    2017 CX-9 Signature

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    Feb 2015
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    Canada
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    Quote Originally Posted by Bibs View Post
    Agreed, guys...I hear you on the loaner. Truth is, I was working from home a few weeks, and it was over Christmas. It wasn't critical, so I just put up with it.

    They installed the new screen Friday, and everything seems to be back to normal. They washed the car, and changed the oil for me at no cost. (it was almost due).
    Nice...at least they did something for you for the trouble...

  3. #78
    Registered Member

    2016 cx-9 signature

    Join Date
    May 2017
    Location
    philly
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    6
    Just bought a brandnew 16 cx-9 signature starting May and the system has crashed and rebooted twice. I've plugged in my old iphone 5 as a iPod for music, no music SD cards, and still crashes.

    Anyone has got positive feedbacks from dealers? Learned a lot about the ways to contain it, any good ways to fix it once and for all?

  4. #79
    Registered Member

    2016 CX-9 GT

    Join Date
    Dec 2016
    Location
    NC
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    47
    I updated to the latest OS and it mine has been stable since.

  5. #80
    Registered Member

    2016 cx-9 signature

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    May 2017
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    philly
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    6
    Quote Originally Posted by Midnight Rider View Post
    I updated to the latest OS and it mine has been stable since.
    Is there a way to do it on our own, or should we go to the dealer to do that? Thanks

  6. #81
    Registered Member

    2016 Mazda CX-9 GT

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    Aug 2016
    Location
    Naples, FL
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    57
    Quote Originally Posted by cymotank View Post
    Is there a way to do it on our own, or should we go to the dealer to do that? Thanks
    https://www.mazdas247.com/forum/show...=1#post6475887

    That post tells you how to do it on your own.

  7. #82
    Registered Member

    2016 Mazda CX-9 Signature

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    Aug 2016
    Location
    NY
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    Just i installed from mazda version 59.00.502 NA today. Prior to the install the screen has been shutting down every single day!

    Will keep everyone posted.

  8. #83
    Registered Member

    CX9

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    May 2017
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    VA
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    Quote Originally Posted by widdy88 View Post
    Just i installed from mazda version 59.00.502 NA today. Prior to the install the screen has been shutting down every single day!

    Will keep everyone posted.
    Where did you find the 59.00.502 NA update? I haven't been able to locate it online.

  9. #84
    Registered Member

    2016 Mazda CX-9 Signature

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    Aug 2016
    Location
    NY
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    The dealership said it was just released this past tuesday. It does not matter as the screen is still shutting off twice to be exact.

    Extremely frustrated that mazda has no clue here . Taking her back to the dealership!

  10. #85
    Registered Member

    2017 Mazda CX9 Azami

    Join Date
    Mar 2017
    Location
    Australia, Melbourne
    Posts
    60
    Feb 2017 build in Australia
    59.00.449.4an
    https://i.imgur.com/wCOtxQm.jpg

    Sent from my SM-G930F using Tapatalk

  11. #86
    Registered Member

    2016 Mazda CX-9 Signature

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    Aug 2016
    Location
    NY
    Posts
    50
    Btw i did suggest to mazda to try to replace the screen as it is probably hardware issue but they said there was a software update and i was really hoping the software update would fix it. Would be good to know how it was resolved for you if you had the blank screen.

  12. #87
    Registered Member

    Mazda

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    Mar 2007
    Location
    Oz
    Posts
    46
    Here is the latest Connect Firmware for North American Mazda's with Connect and this includes TC CX-9.
    This is the standard MAZDA OEM Firmware, this does not have tweaks, this is what your Mazda Dealer installs.
    So on your Connect screen if your Version Number on the end says NA N, and is a LOWER Number like 59.00.441 NA N
    then this new 502A update is for your CX-9, MX-5, CX-5, CX-3, Mazda 2, 3 and 6.
    There is no Changelog available, usually bug fixes..
    IF you have any non Mazda TWEAKS installed I strongly advise you remove them first before latest update,
    and do not re-install them after the new 502A update unless you are certain what Tweak you are using are compatible with 502A.
    IF your Version (on Screen) says AFTER Version Number .. 4A N, or EU N, or JP M then this Firmware IS NOT for your Mazda...do not install.
    COPY AND PASTE THIS LINK BELOW IN YOUR BROWSER
    https://www.hidrive.strato.com/share/eij2ao9hsv#$/NA
    Last edited by AdzamOZ; 05-27-2017 at 03:03 AM.

  13. #88
    Registered Member

    Mazda

    Join Date
    Mar 2007
    Location
    Oz
    Posts
    46
    IF your Mazda is in Europe or uses EU N Firmware then EU_59.00.502A for EU N is available to download from links here...

    https://www.hidrive.strato.com/share/eij2ao9hsv#$/EU


    As CX-9 is not sold in Europe yet, this EU N Firmware is for Mazda 2,3 and 6 and Mazda CX-3, CX-5 and MX-5.

    No 4A N (ADR) for Australia, Oceania or many parts of Asia is available yet, only a ADR 56.00.513C version, IF your Mazda is above this 56.00.513 4A N, like one installed from Mazda factory production line with or around 59.00.449 4A N DO NOT DOWNGRADE to a lower version, ever.
    Last edited by AdzamOZ; 05-27-2017 at 12:34 AM.

  14. #89
    Registered Member

    2016 Mazda CX-9 Grand Touring

    Join Date
    Jun 2008
    Location
    Grafton, Massachusetts
    Posts
    45
    Quote Originally Posted by AdzamOZ View Post
    IF your Mazda is in Europe or uses EU N Firmware then EU_59.00.502A for EU N is available to download from links here...

    https://www.hidrive.strato.com/share/eij2ao9hsv#$/EU


    As CX-9 is not sold in Europe yet, this EU N Firmware is for Mazda 2,3 and 6 and Mazda CX-3, CX-5 and MX-5.

    No 4A N (ADR) for Australia, Oceania or many parts of Asia is available yet, only a ADR 56.00.513C version, IF your Mazda is above this 56.00.513 4A N, like one installed from Mazda factory production line with or around 59.00.449 4A N DO NOT DOWNGRADE to a lower version, ever.
    This is great, thank you for uploading these. Is anyone else having an issue downloading them? My downloads keep timing out.

  15. #90
    Registered Member

    Mazda

    Join Date
    Mar 2007
    Location
    Oz
    Posts
    46
    Quote Originally Posted by markts View Post
    My downloads keep timing out.
    As I do not have any time-out issues from this Server, I suggest you find a location or IP which offers faster plans,
    and copy paste to your stick.
    The EU cmu file is large of 2.3GB, imo you need a minimum 25Mbps connection to prevent time outs.

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