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Thread: 2016 CX-9 Infotainment System Rebooting and Freezing

  1. #76
    Registered Member

    CX-9 Signature

    Join Date
    Sep 2016
    Location
    Canada
    Posts
    49
    Agreed, guys...I hear you on the loaner. Truth is, I was working from home a few weeks, and it was over Christmas. It wasn't critical, so I just put up with it.

    They installed the new screen Friday, and everything seems to be back to normal. They washed the car, and changed the oil for me at no cost. (it was almost due).

  2. #77
    Registered Member

    2017 CX-9 Signature

    Join Date
    Feb 2015
    Location
    Canada
    Posts
    151
    Quote Originally Posted by Bibs View Post
    Agreed, guys...I hear you on the loaner. Truth is, I was working from home a few weeks, and it was over Christmas. It wasn't critical, so I just put up with it.

    They installed the new screen Friday, and everything seems to be back to normal. They washed the car, and changed the oil for me at no cost. (it was almost due).
    Nice...at least they did something for you for the trouble...

  3. #78
    Registered Member

    2016 cx-9 signature

    Join Date
    May 2017
    Location
    philly
    Posts
    6
    Just bought a brandnew 16 cx-9 signature starting May and the system has crashed and rebooted twice. I've plugged in my old iphone 5 as a iPod for music, no music SD cards, and still crashes.

    Anyone has got positive feedbacks from dealers? Learned a lot about the ways to contain it, any good ways to fix it once and for all?

  4. #79
    Registered Member

    2016 CX-9 GT

    Join Date
    Dec 2016
    Location
    NC
    Posts
    26
    I updated to the latest OS and it mine has been stable since.

  5. #80
    Registered Member

    2016 cx-9 signature

    Join Date
    May 2017
    Location
    philly
    Posts
    6
    Quote Originally Posted by Midnight Rider View Post
    I updated to the latest OS and it mine has been stable since.
    Is there a way to do it on our own, or should we go to the dealer to do that? Thanks

  6. #81
    Registered Member

    2016 Mazda CX-9 GT

    Join Date
    Aug 2016
    Location
    Naples, FL
    Posts
    57
    Quote Originally Posted by cymotank View Post
    Is there a way to do it on our own, or should we go to the dealer to do that? Thanks
    https://www.mazdas247.com/forum/show...=1#post6475887

    That post tells you how to do it on your own.

  7. #82
    Registered Member

    2016 Mazda CX-9 Signature

    Join Date
    Aug 2016
    Location
    NY
    Posts
    39
    Just i installed from mazda version 59.00.502 NA today. Prior to the install the screen has been shutting down every single day!

    Will keep everyone posted.

  8. #83
    Registered Member

    CX9

    Join Date
    May 2017
    Location
    VA
    Posts
    1
    Quote Originally Posted by widdy88 View Post
    Just i installed from mazda version 59.00.502 NA today. Prior to the install the screen has been shutting down every single day!

    Will keep everyone posted.
    Where did you find the 59.00.502 NA update? I haven't been able to locate it online.

  9. #84
    Registered Member

    2016 Mazda CX-9 Signature

    Join Date
    Aug 2016
    Location
    NY
    Posts
    39
    The dealership said it was just released this past tuesday. It does not matter as the screen is still shutting off twice to be exact.

    Extremely frustrated that mazda has no clue here . Taking her back to the dealership!

  10. #85
    Registered Member

    2017 Mazda CX9 Azami

    Join Date
    Mar 2017
    Location
    Australia, Melbourne
    Posts
    25
    Feb 2017 build in Australia
    59.00.449.4an
    https://i.imgur.com/wCOtxQm.jpg

    Sent from my SM-G930F using Tapatalk

  11. #86
    Registered Member

    2016 Mazda CX-9 Signature

    Join Date
    Aug 2016
    Location
    NY
    Posts
    39
    Btw i did suggest to mazda to try to replace the screen as it is probably hardware issue but they said there was a software update and i was really hoping the software update would fix it. Would be good to know how it was resolved for you if you had the blank screen.

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