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Thread: Infotainment system reset

  1. #1
    Registered Member

    2016 Mazda CX - 5 Touring w/ Tech

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    Aug 2015
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    Texas
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    Post Infotainment system reset

    So I noticed a few weeks ago that my radio favorites were gone and with some more digging around discovered all my maintenance stuff was reset, however the clock settings were fine, which i thought was weird. Took it to the dealer after digging around on here and said update my software (more or less, but not really) and they told me they could not update it unless there was a recall...and i was like REALLY?! so i left it with them. Of course they call me and tell me that they couldn't duplicate the problem so they don't know what happened. So I go on my way and noticed this morning that everything is reset AGAIN I haven't checked to see what version i have but I'm hoping its not 55 and its less, so that it can be updated. Anyone had this issue? Its never reset on me while i was driving or anything like i have seen mentioned in here, that I have noticed, just when i get in it and go to change my favorites stations, i noticed it. Scared to try to update it on my own, what if i mess it up!?

  2. #2
    Registered Member

    2013 CX-5 Touring FWD; 2013 BMW Z4 35i

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    This belongs in the audio forum.

  3. #3
    Registered Member
    Donated: $5

    2014 CX-5 GT FWD, 2015 Mazda 3 Touring

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    Apr 2013
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    Texas
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    1,794
    Quote Originally Posted by beb08 View Post
    So I noticed a few weeks ago that my radio favorites were gone and with some more digging around discovered all my maintenance stuff was reset, however the clock settings were fine, which i thought was weird. Took it to the dealer after digging around on here and said update my software (more or less, but not really) and they told me they could not update it unless there was a recall...and i was like REALLY?! so i left it with them. Of course they call me and tell me that they couldn't duplicate the problem so they don't know what happened. So I go on my way and noticed this morning that everything is reset AGAIN I haven't checked to see what version i have but I'm hoping its not 55 and its less, so that it can be updated. Anyone had this issue? Its never reset on me while i was driving or anything like i have seen mentioned in here, that I have noticed, just when i get in it and go to change my favorites stations, i noticed it. Scared to try to update it on my own, what if i mess it up!?
    Try a different dealer, that is nonsense. We've had them update before delivery of vehicle, and they'll also take care of it when taken into service.

  4. #4
    Registered Member

    2019 CX5 Reserve AWD

    Join Date
    May 2015
    Location
    Delaware
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    714
    Quote Originally Posted by beb08 View Post
    So I noticed a few weeks ago that my radio favorites were gone and with some more digging around discovered all my maintenance stuff was reset, however the clock settings were fine, which i thought was weird. Took it to the dealer after digging around on here and said update my software (more or less, but not really) and they told me they could not update it unless there was a recall...and i was like REALLY?! so i left it with them. Of course they call me and tell me that they couldn't duplicate the problem so they don't know what happened. So I go on my way and noticed this morning that everything is reset AGAIN I haven't checked to see what version i have but I'm hoping its not 55 and its less, so that it can be updated. Anyone had this issue? Its never reset on me while i was driving or anything like i have seen mentioned in here, that I have noticed, just when i get in it and go to change my favorites stations, i noticed it. Scared to try to update it on my own, what if i mess it up!?
    Latest version should be 55.000.753. You can check your version by going into the infotainment section and drilling down to the screen that has the music database info. Search this forum and you should get exact instructions if you can't find it.
    If you don't have the latest then the dealer should update it.

  5. #5
    Registered Member

    2016 CX-5 GS AWD - Lux pkg, white

    Join Date
    May 2015
    Location
    Calgary, AB (Canada)
    Posts
    271
    Tech Service bulletin (TSB) is listed in the TSB pinned topic for reference

    print it, take it with you ... to a different dealer
    (assuming you have one of the vehicle years listed - always helps to edit your profile to show vehicle year)
    JbCalg - Calgary, Ab, Canada

    ---------------------------------------------------------------------------
    did you REALLY mean to quote all that stuff in your reply ?

  6. #6
    Registered Member

    2016 Mazda CX - 5 Touring w/ Tech

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    Aug 2015
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    Texas
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    8
    Thanks for your response. Mine is a 2016. I didnt see anything about the infotainment system but i am on my phone so i might be blind. Will check when i get to a computer

  7. #7
    Registered Member
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    2016 Mazda CX-5 Touring AWD, Moonroof/ Bose and Tech package

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    Jan 2016
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    Southern California
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    As others have said, try another dealer. Mine says they that I have to be experiencing a problem for them to update it so I made up some bs problem I was experiencing and they updated it

  8. #8
    Registered Member

    2016 CX-5 GS AWD - Lux pkg, white

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    May 2015
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    Calgary, AB (Canada)
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