Blake: I have a 2012 mazda 5 with about 46000 miles.
Blake: I noticed that my CV boots are leaking. They are broken or torn but seeping from the clamp. I read that the CV joints are covered under the powertrain warranty yet my local mazda said it was not. can you confirm.
Blake: sorry should have been "They are NOT broken, torn or cracked"
Tania: Hi Blake, I can take a look at this for you. Before we get started, I will have a reference number and transcript available at the end of our chat. Would you like to provide your e-mail address?
Blake: sure... b***@***.com
Tania: Thank you. I will just be a moment.
Tania: I show that constant velocity joints are listed under the power train warranty for manufacturer defect or workmanship concerns. Has the vehicle been inspected by a Mazda dealer?
Blake: not yet. Do my own oil change and found it then. I called the dealership and was told that its not a powertrain item. Can you call the dearlership and pass on this information.
Blake: The dealership is Cutter Mazda in Honolulu Hawaii, My service representative was ***** @ 808-***-****.
Tania: The vehicle would still need to be inspected and formally diagnosed by the Mazda dealer. All warranty concerns must be addressed by a dealer.
Blake: I understand. But they seen to think that CV joints are not a covered item. Would be better for them to hear it from Mazda.
Tania: I will be sure to have this documented regarding the dealership and ensure that it is addressed internally.
Blake: Ok. I guess I can forward this transcript and let then take if from there.
Tania: My contact information will also be included in the e-mail should you have any additional questions or concerns.
Tania: Is there anything else that I can assist you with?
Blake: Nope. Thank you!
Tania: Okay, thank you for contacting Mazda. Have a great rest of your day!