NancyBubbles
Member
- :
- 2014 Mazda CX-5 - Touring FWD
Hi All,
Just looking for some answers - and feedback. Hope you can help.
I purchased a new 2014 CX-5 Touring FWD June 21st 2013
Everything was great for the first 13 days. After that, I noticed the car started to shake in idle. So I call the salesman who sold me the car and he told me to bring it in to have it looked at by the service team and brought the car in July 3rd. After the service team went back and forth with Mazda corporate, they tell me its the gas. So I do as they instruct and burn up what was in the tank. Then they tell me to fill up and burn 2 more tanks. (all the while the car continues to shake with a rough idle and feels significantly worse and now happens in all gears) finally in late August - I am told (and I quote) "this is a normal characteristic of the vehicle." To say the least, I was not happy with this response So - I bring it to another dealer - and yesterday (after finding my record in the computer) this guy tells me the same thing.
He says that its they skyactiv technology that causes the engine to 're-circle' and that is what I am feeling in idle. (NO ACCESSORIES are on when this happens.)
So - They expect me to believe that they knowing built a car (that costs $30k on average) to PURPOSELY SHAKE AND GIVE YOU A ROUGH IDLE. Are you kidding me? (pissed)
The service manager suggested that I can have a 'flight recorder' installed so they can monitor the reading from the computer - so they are putting it in today and I should have my car back tomorrow - but this thing shakes every time you get in it and they keep telling me that "ALL TESTS ARE COMING BACK NORMAL"
Has anyone else had the same experiences? OR is your CX-5 running beautifully? Either way, I would love to chat with you regarding your experience.
Please message me.
Thanks so much and I look forward to hearing from you.
Oh and PS - I'm lucky if I get 22-25 MPG (City/Highway mix)
Just looking for some answers - and feedback. Hope you can help.
I purchased a new 2014 CX-5 Touring FWD June 21st 2013
Everything was great for the first 13 days. After that, I noticed the car started to shake in idle. So I call the salesman who sold me the car and he told me to bring it in to have it looked at by the service team and brought the car in July 3rd. After the service team went back and forth with Mazda corporate, they tell me its the gas. So I do as they instruct and burn up what was in the tank. Then they tell me to fill up and burn 2 more tanks. (all the while the car continues to shake with a rough idle and feels significantly worse and now happens in all gears) finally in late August - I am told (and I quote) "this is a normal characteristic of the vehicle." To say the least, I was not happy with this response So - I bring it to another dealer - and yesterday (after finding my record in the computer) this guy tells me the same thing.
He says that its they skyactiv technology that causes the engine to 're-circle' and that is what I am feeling in idle. (NO ACCESSORIES are on when this happens.)
So - They expect me to believe that they knowing built a car (that costs $30k on average) to PURPOSELY SHAKE AND GIVE YOU A ROUGH IDLE. Are you kidding me? (pissed)
The service manager suggested that I can have a 'flight recorder' installed so they can monitor the reading from the computer - so they are putting it in today and I should have my car back tomorrow - but this thing shakes every time you get in it and they keep telling me that "ALL TESTS ARE COMING BACK NORMAL"
Has anyone else had the same experiences? OR is your CX-5 running beautifully? Either way, I would love to chat with you regarding your experience.
Please message me.
Thanks so much and I look forward to hearing from you.
Oh and PS - I'm lucky if I get 22-25 MPG (City/Highway mix)