No route Input While Driving - and Mazda Canada
Sent an email to Mazda Canada concerning the inability to enter route change information while in motion. I am now reassured....sigh.
I am writing to express my disappointment with the operation of the navigation system in my 2013 CX-5 (delivered August 21, 2012). I won't detail the frustration with the voice activation capability as this is uniformly bad across all manufacturers. My specific complaint is with the inability of my spouse to perform navigation system inputs from the passenger seat while the vehicle is in motion. She has always been responsible for navigation when we travel; a task which was made easier with the innovation of portable GPS hardware. It was this that made her demand that our next Mazda have the nav system built in. Imagine our surprise and disappointment when we discovered that the 700$ system supplied by Mazda is less capable than the 150$ portable system it replaced. Currently, we are traveling with the old portable while telling all of our acquaintances about the superior usability of the portable systems over the installed Mazda product.
You desperately need to address this functionality failure and supply a software update to correct it.
Regards;
Brian Amirault
Dear Brian Amirault,
Thank you for taking the time to contact Mazda Canada Inc. We value and welcome your feedback.
As automobile manufacturers, it is of utmost importance that we receive feedback from our customers. You are, after all, the final user of our products and dealerships services; therefore your experience and expectations are important.
We regret the dissatisfaction you are experiencing with the navigation system. Being confidant with our superior product, we are continually striving to improve thus will review your feedback internally and aim to have it addressed accordingly in the near future.
Regards,
Chaitana Sharma
Coordinator, Customer Relations
MAZDA CANADA INC.
Sent an email to Mazda Canada concerning the inability to enter route change information while in motion. I am now reassured....sigh.
I am writing to express my disappointment with the operation of the navigation system in my 2013 CX-5 (delivered August 21, 2012). I won't detail the frustration with the voice activation capability as this is uniformly bad across all manufacturers. My specific complaint is with the inability of my spouse to perform navigation system inputs from the passenger seat while the vehicle is in motion. She has always been responsible for navigation when we travel; a task which was made easier with the innovation of portable GPS hardware. It was this that made her demand that our next Mazda have the nav system built in. Imagine our surprise and disappointment when we discovered that the 700$ system supplied by Mazda is less capable than the 150$ portable system it replaced. Currently, we are traveling with the old portable while telling all of our acquaintances about the superior usability of the portable systems over the installed Mazda product.
You desperately need to address this functionality failure and supply a software update to correct it.
Regards;
Brian Amirault
Dear Brian Amirault,
Thank you for taking the time to contact Mazda Canada Inc. We value and welcome your feedback.
As automobile manufacturers, it is of utmost importance that we receive feedback from our customers. You are, after all, the final user of our products and dealerships services; therefore your experience and expectations are important.
We regret the dissatisfaction you are experiencing with the navigation system. Being confidant with our superior product, we are continually striving to improve thus will review your feedback internally and aim to have it addressed accordingly in the near future.
Regards,
Chaitana Sharma
Coordinator, Customer Relations
MAZDA CANADA INC.