2007-09 Mazda3 and Mazda5s Recalled to Fix Power Steering Issue

Hi everyone,

Anyone in Canada get the recall letter from Mazda Canada yet??
Do we need to call the dealer or Mazda Canada? Or Mazda don't do a recall for Canada M5??
Thank you
 
Hmm... that reminds me, I moved about a year ago. I financed through Mazda (no money down, 0% financing for 36 months) and the finance department has my correct address. I'm hoping that my recall is sent to the right house.
 
I understand that the recall is for the 2007-2009 Mazda5. We have a 2007 model built in Dec 2006 and what I'd like to know is how these aren't affected as well. Should I be concerned?
 
jvegas said:
I understand that the recall is for the 2007-2009 Mazda5. We have a 2007 model built in Dec 2006 and what I'd like to know is how these aren't affected as well. Should I be concerned?
Click to expand...

More details here:

TheMAN said:
this JUST came out last week finally:

TSB: 06-002/09

2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099

APPLICABLE MODEL(S)/VINS

2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 1, 2007 and November 4, 2008)

  • 2007-2008 JM1BK****** 742201 - 880507
  • 2008-2009 JM1BK****** 100002 - 251982
2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)
DESCRIPTION

Some customers may feel that the steering effort is hard or heavy with power steering malfunction indicator lamp illumination and DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] stored in memory. This problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power steering pump, and lowering the revolution speed. The system then goes into a fail safe function.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE OUTLINE

1. Verify customer concern.​
2. Clean the steering gear box by flushing all fluid lines with 10 quarts of fluid.​
3. Remove the electric power steering oil pump assembly (A) and pipe assembly (B).
​
4. Replace the power steering oil pump unit (shaded part of A) on the pump assembly with oil pump kit.​
5. Install the repaired power steering oil pump assembly and new pipe assembly.​
6. Fill the pump reservoir with ATF MIII and remove air from the line.

​
<snip>
PART(S) INFORMATION



Part Number
Description
Qty.
Note
BBM4-32-68Z
Oil Pump Service Kit
1
Kit consists of oil pump (B), bolts (C), joint (D), and O-ring (E).
BP4L-32-47YM
Pipe Assembly
1

9956-21-400
Gasket
4

0000-77-110E-01 or 0000-77-MERC-QT
ATF M-III
12
Up to 12 Quarts
<snip>

it pays 1.6 hours to do, so easy job
no longer does the entire pump unit have to be replaced, only the mechanical portion of the pump

there are plenty of the pump repair kits at the warehouse and the hoses should arrive sometime next week

parts/repairs still need to be authorized by MNAO as they don't want parts hoarding
Click to expand...
 
4. Replace the power steering oil pump unit (shaded part of A) on the pump assembly with oil pump kit.
5. Install the repaired power steering oil pump assembly and new pipe assembly.
6. Fill the pump reservoir with ATF MIII and remove air from the line.
Click to expand...
The power steering using automatic transmission fluid?
 
Yes, Mercon 3 or Dextron 2.
 

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Esprit said:
Hi everyone,

Anyone in Canada get the recall letter from Mazda Canada yet??
Do we need to call the dealer or Mazda Canada? Or Mazda don't do a recall for Canada M5??
Thank you
Click to expand...

I just had my 07 M5 fixed yesterday, so yes, they are fixing the issue here in Canada as well.
They asked me if I received a letter in the mail, which I haven't, but they fixed it anyway.

Call your dealer and ask when can they do the work.

They may ask you if your car is having the problem for the recall. All you have to say is that the steering feels hard at times.
Good luck.
 
I went to the MyMazda website and noticed the recall was up on there now. But, there weren't any specifics on when, where or how to get the work performed, so I wrote them a quick note. Within an hour I got the following reply, which might help:

Hello Dan,

Thanks for contacting Mazda.

You will be receiving notification via mail regarding the recall procedure process. The letter should be arriving anytime as the letters were mailed out last week. If you have any other questions, please let us know.

Again, thank you for contacting Mazda.

Regards,

Customer Assistance Specialist, E-Business
 
Just spoke to my local dealer and they said the first letter is to inform us of the recall. A second letter will tell us the parts are ready and we can make an appointment.
 
flcruising said:
Just spoke to my local dealer and they said the first letter is to inform us of the recall. A second letter will tell us the parts are ready and we can make an appointment.
Click to expand...

finally got my letter from mazda.

however, the parts are still unavailable so they say to wait for a second letter when parts are available. my wife is starting to get mad because to here it is like a ticking timebomb with the baby in the car. i must agree. starting to get annoyed with mazda on this one.
 
I received my "First" letter today. It informed me that they were short of parts,
and would send me a "second" letter when they were ready to repair my M5.

I hope they are ready soon, before I have a problem with the steering!
 
I received my letter yesterday. They said to wait until we receive the second letter unless we have experienced power steering loss (which we have). It was no problem for me, but I would not want it to happen to my wife. I think I will call Monday to book it in.

- JP.
 
Hi Guys
Just received a letter from Mazda Canada yesterday. Yes as JP. said, Wait for the second letter.
Ed
 
Got the first letter a couple of weeks back. Stopped by at the dealer and was told the same thing, wait for the 2nd letter if you have had no trouble. The service manager told me there are no parts yet anyway :(
 
Went to the dealer Friday in La Cruces. The service writer told me the parts won't be available until December!!!!

December????

This is the first time I have ever heard of a recall where the parts are not available. What is going on
in the heads of the Mazda executives? Do they really have the welfare of their customers in mind?

Bummer!
 
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