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Thanks for the response CX-5um. Could you share the name and contact info for the repair shop? Thanks, Tom

Recently had a body shop replace my rear bumper but the paint is a noticeably brighter white than the original. Front bumper matches fine so it is not the plastic taking paint differently issue. Body shop wants to get it right and is mixing the paint to Mazda specs but it is still off. Appears...

Final install of Garnish piece. Glad this is over and hope it helped others before the OEM hitch installation. Tom

The rails came mounted on my 2018 CX-5 and I just need to mounted some hooks or some thing to tie things to. Since the rails are flush, I can't carry anything without noisey crossbars. Tom

Looks good and agree that it should be finished with something. Will post the final install soon. Thanks! Tom

I like it! Wish it had not taken so much time to first educate the dealer that this was an option/fix and then get them to realize it was going to save them a lot of money! So the final fix, to be done next week, is to add this bumper Garnish and be done with it. I hinted that adding the cross...

The led headlights, especially the running lights, are a fail point. One replaced under warrantee. Second went out so I traded it it. $1600 to replace. Tom

Part should be installed this Friday, will post pic. Tom

Thanks again everyone for the feedback. The offer from the dealer was to replace bumper with one on cx-5 in inventory, take off hitch and give me a set of roof rack crossbars. A net loss of $300 to me and a bumper installed by the same people who screwed it up. My solution and the one I am...

Makes sense, thanks. Yes, they admit the tech did not follow the template. As I mentioned in an earlier post, the template they used is for the Stainless Garnish bumper plate, which has the hole already cut out for the hitch. I suspect they installed the stock class I, which at this point is...

I think that there is a cutout on the CX-9 Class II installation. The picture shows the hitch high up close to the crease in the bumper. I requested that a Class II be put on my CX-5, which most likely resulted in a cutout although the Mazda installation guide shows a similar installation with...

Thanks alpha dog. Looked everywhere for this, could not find the install manual. Dealer will be getting a copy. My hitch looks identical to this one and they told me it was a class II, which I asked for. And thanks to everyone who responded. Never experienced a mess up like this before. It...

Found it. Right from the Mazda USA accessories site: Does not look like mine.......

Hey gce, Could you let us know where you found this picture? I was told by the dealer that the picture shows a 2016 and earlier installation. There clearly is some confusion out by Mazda, what they show online, and the dealers as to how to properly install an OEM hitch and what the customer...

Yes, thanks for posting this! That is what I expected. Mazda corporate admitted that this is not what the installs look like now. The new ones require a cuttout like the template I posted earlier.

That's ok "driver 1." I am finding this sadly hilarious myself! There are many other things more important in life than this but man it is aggravating! Tom