Recent content by abeln2672

Got our car back last week after 2 weeks. Took a long roadtrip this weekend and haven't noticed any new chipping, which is obviously great. That said, both my wife and I believe the paint seems a bit "duller" to us after the repaint...not as "shiny" or metallic as it was originally, in our...

Who knows since there's no real data, but even my body shop said they've already done three repaints on 2018 Soul Red Crystal Metallic. I notice you've got a 2017, so perhaps you're in the clear. Anyway, we picked ours up today after a bit over 2 weeks with the shop. They repainted the...

Lexi was the rep communicating with us as well -- so it now makes sense that she's the primary contact regarding paint issues. She was super responsive for the first week or so and communicated with my local dealer for pictures. I sent her a couple follow-ups shortly after and she didn't get...

Yup, it's got the HUD. My wife drove it all day, and when I mentioned the HUD she said, "What are you talking about? Guess I didn't notice." I then drove it for 10 minutes tonight and fell in love. So I guess it's a person by person thing :-) But yeah, I personally find it very cool. If...

Dropped ours off with Mazda today. The only snag was that the notes only indicated they were going to repaint the hood. I mentioned there were numerous chips on other areas of the front end, and that those had also been documented in photos at my original appointment. Guy agreed and assured...

If you go back a couple pages in this thread you'll see my whole journey (only 4 or 5 posts worth). Basically, I contacted Mazda a few weeks ago through a general customer service form. An agent emailed me the same day and instructed me to make an appointment at the dealer's collision center...

I noticed my first chip after just a couple weeks and many at roughly 2k miles. Maybe you've gotten lucky or perhaps they truly have modified the paint formula and application -- even at the factory level. That would, of course, be the best outcome here. To the poster above considering the...

Well, I've officially got an appointment for next Monday to repaint areas of our 2018 Soul Red Crystal that have chips at the 6k mile mark. It's been roughly 3 weeks since I contacted Mazda via the general customer service form linked in another thread around here. I heard from them almost...

Wow, that must've been the biggest, bulkiest, and most secure packaging in the history of TV's! But I guarantee it was safe and secure at least :-) Loving my new TV! Still amazed I got it home in the CX-5, but I was really pleased. Got an awesome deal on it at Walmart on clearance, by the...

Ask not what you can do for your CX-5, but what your CX-5 can do for you! Like haul a 70" TV in the box without a problem...surprisingly to this owner!

Thanks a ton for sharing your experience so far...please keep us updated! My experience was exactly the same as yours except that my dealer didn't keep my car -- he simply took a bunch of pictures on the spot. I'm now wishing he would've given it a more thorough inspection as you got, but...

Stopped by the dealer today and the collision center manager took photos. He confirmed Mazda had been in touch with him about my case and would get back in contact with me. He said his shop has already done 3 resprays on Soul Red Crystal CX-5's, although he didn't say whether Mazda covered the...

Just a quick update: I called the collision center at my dealer today and they told me to bring it in anytime this week to get a few pictures taken for Mazda. Emailed that info to the Mazda rep and she replied less than 30 min later to say she'd already called and spoken with the manager to...

Thanks for the encouragement. Mazda already replied to my email and told me to make an appointment with my dealership. I figured that's what they'd say, but I was genuinely surprised they got back to me so quickly and actually sounded concerned about the issue. The agent said to let her know...