Unable to connect to USB media players (2021 CX-9)

:
2017 Mazda CX-9 GT
My 2017 - I had a iPod Nano and iPod Touch 5th Gen connected via USB without issues

My 2021 - the Nano is not recognized at all. The iPod Touch can charge, but I get the following error on the Mazda screen "Apple Authentication Failed"

Google just says unplug and re-plug but no luck. Anyone else see this?
 
Have you guys checked your iPod cables/cords? Some third party cords won’t transfer data and only permit charging.
 
I tried a few different cords, but none of them are apple OEM - I wonder if that makes a difference?
 

Latest posts

Back