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- Central Virginia
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- 2019 CX-5 Reserve
I just got off the phone to schedule my first service at the dealer, and asked that they check the transmission fluid.
At first the woman went down the path of "sealed unit," "changing the fluid voids the warranty..."
I pulled her back and said that I just want it checked and topped off if necessary.
She said "We can check it for you, but we won't add fluid unless you are experiencing problems."
I tried to explain that part of maintenance was to avoid experiencing problems, we went back & forth, the conversation started to degrade, so I let it go for now. I was not quick enough to lie and tell her that it feels like it shifts hard.
I hope I get to speak with a service manager.
I hope that speaking with a service manager makes a difference.
This is stupid.
At first the woman went down the path of "sealed unit," "changing the fluid voids the warranty..."
I pulled her back and said that I just want it checked and topped off if necessary.
She said "We can check it for you, but we won't add fluid unless you are experiencing problems."
I tried to explain that part of maintenance was to avoid experiencing problems, we went back & forth, the conversation started to degrade, so I let it go for now. I was not quick enough to lie and tell her that it feels like it shifts hard.
I hope I get to speak with a service manager.
I hope that speaking with a service manager makes a difference.
This is stupid.