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SkyActiv TSBs (Technical Service Bulletins)

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB: 05-004/14

MULTI-MODEL - WHINING NOISE FROM AUTOMATIC TRANSAXLE

BULLETIN NOTE

This bulletin supersedes the previous bulletins 05-004/14 issued on 03/05/14 and 03/19/14. The DESCRIPTION has been revised.

APPLICABLE MODEL(S)/VINS

2012-2014 Mazda3 with VINS lower than JM1BM1K73E1144608 (produced before November 11, 2013)

2013-2014 CX-5 with VINS lower than JM3KE2BE3E0415164 (produced before November 11, 2013)

2014 Mazda6 with VINS lower than JM1GJ1U60E1158307 (produced before November 12, 2013)

DESCRIPTION

Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise:

Depends on the vehicle’s speed only (the more speed, the more noise)

Occurs with all types of driving (acceleration, deceleration, steady speed)

Does not depend on rpm, gear, or ATF temperature

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify customer concern.
2. Replace the 6AT assembly with a new one according to MS3 online instructions or Workshop Manual section 05-17.
3. Verify repair.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB: 05-002/14

MULTI-MODEL (WITH SKYACTIV-DRIVE A/T) - VEHICLE SPEED DOES NOT INCREASE WITH ENGINE SPEED AND ATX DOES NOT SHIFT UP OR DOWN

BULLETIN NOTE

This bulletin supersedes the previous bulletin 05-008/13, issued on 12/12/13. The APPLICABLE MODEL(S)/VINS has been revised.

Changes are noted below in Red.

APPLICABLE MODEL(S)/VINS

2012-2014 Mazda3 (with SKYACTIV-DRIVE A/T)

2013-2014 CX-5 (with SKYACTIV-DRIVE A/T)

2014 Mazda6 (with SKYACTIV-DRIVE A/T)

DESCRIPTION

Some vehicles may exhibit the ATX fail-safe function working with the following symptoms:

The vehicle speed does not increase with engine speed

The ATX does not shift up or down as expected

The condition may not always be able to be reproduced and DTCs may not be stored when the vehicle is brought in. Foreign material (iron particles in the ATF) may enter the ATX valve body and cause a temporary malfunction of the valve body and/or sensor (ATX fail-safe function activated). The fail-safe function is canceled without DTCs recorded if the malfunction goes away and does not occur again at the next drive cycle.

Fail-safe function operation:

If a technical fault is detected in the ATX by the malfunction detection function, the fail-safe function limits the ATX control (inhibits some gears or shift down functions).

Even in case of an ATX malfunction, the fail-safe function allows minimum vehicle driveability.

Customers having this concern should have their vehicle inspected/repaired using the following repair procedure.
 

runtohell121

zoom zoom
:
2014 Mazda CX-5 Touring AWD Soul Red
Just wondering.. how does TSB work? I don't think I ever done any TSB on any cars, only recalls or some mail from manufacturers telling me to go fix something... I plan on going to a local Mazda dealer soon to tell them the issues on my 2014 Touring (build date 4/14 I think) car (had it for a year, been lazy to go to any Mazda).

-Mirror & Hood vibration/shake
-A/C "Windshield" position it's a bit stiff to turn to, used to revert back to the previous position
-There's air blowing through the legs even when the selector is on "blowing towards people only", most noticeable when A/C is on, feet is freezing LOL
-Infotainment system (like everyone else)
 
:
2013 CX-5 Touring FWD; 2013 BMW Z4 35i
TSBs (technical service bulletins) are widely misunderstood by internet forum users and others. They are simply a way the auto manufacturers have of communicating established diagnostic and repair procedures for known problems on their products to their dealer network. They were never intended for public consumption, but are readily available on many internet sites and it is often helpful to bring a TSB reference with you to the dealer service department when it appears to apply to a particular problem you are experiencing with your car. The dealer will still have to verify that the problem does in fact exist, but having the TSB info at the ready can often speed up the repair experience.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
+1... I just like to be aware of them in case a listed issue crops up on my vehicle. It does make it easier when communicating the issue to dealer although I have had mixed results just plopping the printed TSB down for a resolution. Maybe some feel like you are telling them how to do their job?

I usually just state the symptoms very similar in wording to the TSB and let dealer discover. This doesn't always work but sometimes you have to work different angles.


TSBs (technical service bulletins) are widely misunderstood by internet forum users and others. They are simply a way the auto manufacturers have of communicating established diagnostic and repair procedures for known problems on their products to their dealer network. They were never intended for public consumption, but are readily available on many internet sites and it is often helpful to bring a TSB reference with you to the dealer service department when it appears to apply to a particular problem you are experiencing with your car. The dealer will still have to verify that the problem does in fact exist, but having the TSB info at the ready can often speed up the repair experience.
 

CX-SV

Contributor
:
2013 CX-5 GT AWD w/tech (Mar'12-Jul'14)
+1... I just like to be aware of them in case a listed issue crops up on my vehicle. It does make it easier when communicating the issue to dealer although I have had mixed results just plopping the printed TSB down for a resolution. Maybe some feel like you are telling them how to do their job?

I usually just state the symptoms very similar in wording to the TSB and let dealer discover. This doesn't always work but sometimes you have to work different angles.
That's also my preference for steering service a bit to expedite fixing the problem.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
A winter TSB.

TSB: 01-023/13

MULTI-MODEL - ENGINE NO START IN EXTREMELY COLD AMBIENT TEMPERATURES

APPLICABLE MODEL(S)/VINS

2013-2014 CX-5

2014 Mazda6

DESCRIPTION

Some vehicles may exhibit an engine no start in ambient temperatures below -4 degree Fahrenheit (-20 degree Celsius) after driving for 10 - 20 minutes and then parking the car for about one hour. This may be caused by the contact point of the main relay freezing due to moisture inside the main relay.
 
:
2014 Mazda 6
Hello everyone!

Is anyone able to obtain and post the full text / PDF of TSB 02-001/14? It should be related to the TPMS system.
 
:
2013 CX-5 6MT
Hello everyone!

Is anyone able to obtain and post the full text / PDF of TSB 02-001/14? It should be related to the TPMS system.
TSB: 02-001/14

2014 MAZDA6 - TPMS WARNING LIGHT ON AFTER TIRE REPLACEMENT OR TIRE ROTATION

APPLICABLE MODEL(S)/VINS

2014 Mazda6 vehicles with VINs lower than JM1 GJ ****** 160470 (produced before November 21, 2013)

DESCRIPTION

Some vehicles may exhibit a condition that after replacing one tire with another, which results in large tread depth difference between tires, or tire rotation, the Tire Pressure Monitoring System (TPMS) warning light illuminates even though the tire pressures are adjusted and the TPMS is initialized correctly.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify customer concern.
2. Check all tire pressures (see tire label located on the driver's side B-pillar or edge of drivers door frame for specification). Are the tire pressures correct?
Yes - Proceed to step 3.

No - This bulletin does not apply. Refer to MS3 online or Workshop Manual (section 02-03 NO.1 TPMS WARNING LIGHT ILLUMINATES).

3. Confirm with the customer that the TPMS warning light illuminated after replacing one tire or tire rotation.
Yes - Proceed to step 4.

No - This bulletin does not apply. Refer to MS3 online or Workshop Manual (section 02-03 NO.1 TPMS WARNING LIGHT ILLUMINATES).

4. Replace the DSC HU/CM. Refer to MS3 online or Workshop Manual (section 04-15 DSC HU/CM REMOVAL/INSTALLATION).
5. Verify repair.
PART(S) INFORMATION



Part Number

Description

Qty.

Notes

GHY9-43-7A0D

DSC HU/CM

1

Without Smart City Brake Support

GHY1-43-7A0D

DSC HU/CM

1

With Smart City Brake Support


WARRANTY INFORMATION

NOTE:

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.

This repair will be covered under Mazda's New Vehicle Limited Warranty term.

Additional diagnostic time cannot be claimed for this repair.



Warranty Type

A

Symptom Code

62

Damage Code

9W

Part Number Main Cause

GHY9-43-7A0D or GHY1-43-7A0D

Quantity

1

Operation Number / Labor Hours:

XXK49ARX / 1.1 Hrs.

Brake line air bleed is included in labor time.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB: 05-004/14

MULTI-MODEL - WHINING NOISE FROM AUTOMATIC TRANSAXLE

BULLETIN NOTE

This bulletin supersedes the previous bulletins 05-004/14 issued on 03/05/14 and 03/19/14. The DESCRIPTION has been revised.

APPLICABLE MODEL(S)/VINS

2012-2014 Mazda3 with VINS lower than JM1BM1K73E1144608 (produced before November 11, 2013)

2013-2014 CX-5 with VINS lower than JM3KE2BE3E0415164 (produced before November 11, 2013)

2014 Mazda6 with VINS lower than JM1GJ1U60E1158307 (produced before November 12, 2013)

DESCRIPTION

Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise:

Depends on the vehicle’s speed only (the more speed, the more noise)

Occurs with all types of driving (acceleration, deceleration, steady speed)

Does not depend on rpm, gear, or ATF temperature

Customers having this concern should have their vehicle repaired using the following repair procedure.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
MULTI-MODEL (WITH SKYACTIV-DRIVE A/T) - VEHICLE SPEED DOES NOT INCREASE WITH ENGINE SPEED AND ATX DOES NOT SHIFT UP OR DOWN

BULLETIN NOTE

This bulletin supersedes the previous bulletin 05-008/13, issued on 12/12/13. The APPLICABLE MODEL(S)/VINS has been revised.

Changes are noted below in Red.

APPLICABLE MODEL(S)/VINS

2012-2014 Mazda3 (with SKYACTIV-DRIVE A/T)

2013-2014 CX-5 (with SKYACTIV-DRIVE A/T)

2014 Mazda6 (with SKYACTIV-DRIVE A/T)

DESCRIPTION

Some vehicles may exhibit the ATX fail-safe function working with the following symptoms:

The vehicle speed does not increase with engine speed

The ATX does not shift up or down as expected

The condition may not always be able to be reproduced and DTCs may not be stored when the vehicle is brought in. Foreign material (iron particles in the ATF) may enter the ATX valve body and cause a temporary malfunction of the valve body and/or sensor (ATX fail-safe function activated). The fail-safe function is canceled without DTCs recorded if the malfunction goes away and does not occur again at the next drive cycle.

Fail-safe function operation:

If a technical fault is detected in the ATX by the malfunction detection function, the fail-safe function limits the ATX control (inhibits some gears or shift down functions).

Even in case of an ATX malfunction, the fail-safe function allows minimum vehicle driveability.

Customers having this concern should have their vehicle inspected/repaired using the following repair procedure.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB: 09-017/14

2013-2014 CX-5 - RATTLE NOISE FROM FRONT DOOR GLASS

BULLETIN NOTE

This bulletin supersedes the previous bulletin 09-017/14 issued 03/05/14, 08/18/14 and 09-011/13 issued 04/17/13. The APPLICABLE MODEL(S)/VINS, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been revised.

Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)/VINS

2013-2014 CX-5 vehicles with VINs lower than JM3KE******433172 (produced before January 13, 2014)

DESCRIPTION

Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm).



The rattle noise may be caused by insufficient glass run channel holding force. To eliminate this concern, the shape of glass run channel has been changed in order to increase the holding force.

Customers having this concern should have their vehicle repaired using the following repair procedure.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB: 09-035/14

2013-2014 CX-5 - LIFTGATE OPENER SWITCH INOPERATIVE

BULLETIN NOTE

This bulletin supersedes the previous bulletin 09-037/12 issued on 08/31/12. The APPLICABLE MODEL(S)/VINS, DESCRIPTION, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been revised.

Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)/VINS

2013-2014 CX-5 vehicles with VINs lower than JM3KE******398857 (produced before Oct. 2, 2013)

DESCRIPTION

Some vehicles may have a liftgate that does not open when the liftgate opener switch (A) is pressed.



This concern may be due to water entry into the liftgate opener switch connector during a car wash or by other means of condensation. The connector terminals may then become corroded.

Customers having this concern should have their vehicle repaired using the following repair procedure.
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB: 09-013/14

MULTI-MODEL - BUZZING NOISE FROM STEERING COLUMN

APPLICABLE MODEL(S)/VINS

2013-14 CX-5 vehicles with VINs lower than JM3KE******399399 (produced before October 3, 2013)

2014 Mazda3 vehicles with VINs lower than JM1BM******125873 (produced before October 3, 2013)

2014 Mazda6 vehicles with VINs lower than JM1GJ******149693 (produced before October 3, 2013)

DESCRIPTION

Some vehicles may experience a buzzing noise from the steering column when driving on rough roads or passing over speed bumps. This buzzing noise may be caused by the lower steering column cover (A) contacting the steering wheel adjustment lock lever (B). To correct the problem, felt is attached to the steering column cover.



Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify customer concern.
2. Pull the lock lever release and attach the two pieces of felt (KD45-55-163 and KD45-55-162) to the lower steering column cover as shown, without removing the steering column cover (F: Front of vehicle).
NOTE: Provide 5 mm of clearance between the two pieces of felt. DO NOT overlap them to avoid peeling off.
 
:
Mazda cx-5 2012
@ Kedis82ZE8: thank you for posting the TSBs. Some of them are ending right before the details of the repair procedure. Can you, please, give us a link or something were the full TSB can be viewed. It is good to know how complex the repair procedure is before you go to the car service. Thank you!
 
:
CX-5 , 2.2 175 AWD Auto
Hi , Indeed, is there a central source / repository of the full texts of the TSBs?
It is highly useful.
Cheers!
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
I assume this would include some of the '15s as well.

TSB: 02-003/14

2014 CX-5 - CHIRP NOISE FROM REAR SHOCK ABSORBERS

APPLICABLE MODEL(S)/VINS

2014 CX-5 vehicles with VINs between JM3 KE ****** 387092 and JM3 KE ****** 490721 (produced before June 06, 2014)

DESCRIPTION

Some vehicles may exhibit a chirp noise from the rear shock absorbers (A) when driving on a rough road or passing over a speed bump. Visual inspection of the shock absorbers show no external damage or oil leakage.



Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify customer concern.
2. Replace the rear shock absorber. Refer to MS3 online or Workshop Manual (section 02-14 REAR SHOCK ABSORBER REMOVAL/INSTALLATION).
NOTE: Only replaced the affected side.

3. Verify repair.
PART(S) INFORMATION



Part Number

Description

Qty.

Notes

KR27-28-910B

Rear Shock Absorber

1 or 2

Only replaced the affected side
 
:
'14.5 CX-5 Touring AWD, Soul Red | '14 CX-5 Touring AWD White
TSB 09-002/14 - Rattle and Creak noise from instrument

Part used: 9KD8-00-816B

Does anyone have link to that TSB? I'd like to read what it involves.

Thanks
 

Kedis82ZE8

Contributor
:
'15 CX-5 GT AWD
TSB 09-002/14 - Rattle and Creak noise from instrument

Part used: 9KD8-00-816B

Does anyone have link to that TSB? I'd like to read what it involves.

Thanks
9KD8-00-816B is listed as a bolt.


I need to keep an eye on mine as well since this affects 2013-2015 CX-5 vehicles with VINs of JM3KE******514170 or lower (produced before July 31, 2014)

2013-2015 CX-5 - RATTLE NOISE FROM INSTRUMENT PANEL AND/OR CREAK NOISE FROM A-PILLAR OVER ROUGH / BUMPY ROADS

BULLETIN NOTE

This bulletin supersedes the previous bulletins 09-002/14 issued 01/08/14, 09-009/12 issued 03/09/12, 07/03/12 and 08/02/12. The APPLICABLE MODEL(S)/VINS and REPAIR PROCEDURE have been revised.

Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)/VINS

2013-2015 CX-5 vehicles with VINs of JM3KE******514170 or lower (produced before July 31, 2014)

DESCRIPTION

While driving over rough or bumpy roads, some vehicles may exhibit a rattle noise from the instrument panel and/or a creak noise from the A-pillar.

Rattle Noise From Instrument Panel:



The rattle noise may be caused by low cowl panel (A) mounting bolt (B) torque.



Creak Noise From A-Pillar:

This noise may be caused by two joined panels (A) scraping together at the A-pillar. The panel weld areas have been improved during the mass-production of vehicles with VINs JM3KE******128359 (produced June 1, 2012) or higher.



Customers having these concerns should have their vehicle repaired using the following repair procedures.

REPAIR PROCEDURE

While verifying the customer concern, it may be difficult to distinguish the rattle noise from the creak noise. Use the table below to determine the appropriate repair.



Subject Vehicle

Required Repair(s)

For vehicles produced on or before June 1, 2012 with VINs of JM3KE******128359 or lower.

Perform Rattle Noise From Instrument Panel

AND

Creak Noise From A-Pillar

repairs.

For vehicles produced between June 2, 2012 and July 31, 2014 with VINs of JM3KE******128360 to JM3KE******514170.

Perform Rattle Noise From Instrument Panel

repair only.


Rattle Noise From Instrument Panel:

1. Remove the cowl grille according to the online MS3 instructions or the Workshop Manual (section 09-16 COWL GRILLE REMOVAL/INSTALLATION).
CAUTION: To avoid damaging the windshield, be sure to apply adequate protection along the bottom edge of the glass (i.e. tape or a sliced rubber hose) before retightening the cowl panel bolts.



2. Retighten all ten (10) cowl panel bolts (A) to:
Tightening Torque: 17-22 ft. lbs {22-30 Nm, 2.3-3.0 kgf-m)

3. Reinstall the cowl grille according to the online MS3 instructions or the Workshop Manual (section 09-16 COWL GRILLE REMOVAL/INSTALLATION).
Creak Noise From A-Pillar:

Enlarge the clearance between two (2) panels (A) using an appropriate tool (i.e. flat-blade screwdriver).

NOTE: In the illustration (below, right), the front fender is removed for viewing purpose only. It is not necessary to remove the front fender for this repair.



1. Identify which side the noise is coming from (repair only the problem side).
2. Remove the mud guard according to the MS3 online instructions or the Workshop Manual (section 09-16 MUD GUARD REMOVAL/INSTALLATION).
3. Remove the cowl side seal plate (A) and fender seal plate (B).


4. Open the front door and place a flat-blade screwdriver with protection tape on the tip (B) between the two panels at joint (A).


5. Bend the cowl side reinforcement panel (A) to create a clearance of more than 1 mm between the panels.


NOTE:

To avoid damaging the paint, wrap protection tape around the tip of the screwdriver.

If there are scratches on the panels, apply appropriate corrosion protection primer.

6. Reinstall the removed parts in the reverse order of removal.
NOTE: Passenger Side Only: When reinstalling the cowl side seal plate, make sure to install the rear window washer hose (B) in the opening (A) to avoid hose damage.



7. If necessary, repeat Steps 1 - 6 on other side.
8. Road test vehicle and verify noise has been eliminated.
 
:
'14.5 CX-5 Touring AWD, Soul Red | '14 CX-5 Touring AWD White
^ Thanks Kedis82ZE8 . Very much appreciated.

I am very surprised that they let this slip through actually after very similar TSB in the past.
 
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