I had the same issue for over a year. Finally solved with latest Update from Mazda a few months ago. Ask your Service Dept. or contact Mazda USA.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
Get the latest Update from your Dealer. Solved my issue.Good information about the SiruisXM unavailable issue, and proves I am not going nuts!!! I have the same problem on my CX5 Reserve, and recently had the service department update the software for the in-car entertainment system. It made no difference, and 2 times since last week after the upgrade have seen the fault. I have not looked at TravelLink yet., but did tune OFF the HD RADIO, as that seems to block SiriusXM totally. I even had SiriusXM resend the authorizing signal, and no luck - can be done through you account online. I believe it to be the antenna or perhaps the satellite signal tuner/converter, and I know the service guys do not believe me. I now have a video showing the problem and the high order channels that can be tuned to so I can prove it. Sometimes, I cannot get channel 0 for the ID without getting an error message on that as well!!!
The failure mode was slightly different earlier this month: Instead of just displaying the Sirius channels on my Favorites screen with me unable to select them, it gave me a series of screens: *Connecting to Sirius radio* , *Unable to connect to Sirius radio*, *Check Sirius Tuner*.
Contact Mazda USA. I had to have my Infotainment System replaced and software updated. Took over a year but works since then.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
It is a Mazda issue. I had my Infotainment System replaced and software updated. Works fine since then. Mazda USA is aware. Contact them.Free trial period ?
This is a horrible "solution". It doesn't work anywhere near as well off AA on my radio as it does with the built in tuner. Many times I can't get anything to pull up when I try through AA.Just to help everyone with a 2019 CX-5 Mazda has issued a Service Alert: SA-047/19. I have enclosed the alert.
Wow! have the exact same issue. Exact. Pursued it with the dealer on my brand new cx5 gtr to the point they gave me a another new one. This took numerous calls to both mazda corporate and xm. XM insists its a hardware / software issue on the CX5. Mazda insists its an XM signal issue. New car, exact same model and trim.... exact same xm radio issue. Going to live with it. So many hours and do much effort spent trying to resolve, wasted... Won't be buying another Mazda again....Free trial period ?
Contact Mazda USA. I had to have my Infotainment System replaced and software updated. Took over a year but works since then.
I have the exact problem. I have a new 2020 purchased in November and still on the Sirius free trial.I'm experiencing a pretty annoying issue with Sirius XM on my 2019 CX5 GT: upon starting the car (and waiting about a minute or so for the boot routine to complete) Sirius XM will not always work and the screen will display a message similar to "Siriu XM channels unavailable". In 80%-90% of the cases Sirius XM works. A few observations: if I select anything on the infotainment menu before allowing the system to finish the boot routine it's almost guaranteed that Sirius XM won't work and will display the above message.
I suspected an antenna issue of some sorts but while the system displays the unavailability of Sirius XM channels, I have no issues tuning into the, I think free, Sirius XM channels - there are about 10 free (?) channels upwards of channel 310.
Resending the signal request doesn't fix the issue. The only procedure that helps sometimes is turning the system off and wait for a few minutes, but again it's a guessing game if Sirius XM works after that. Sometimes it does and sometimes it doesn't.
Worth mentioning is that prior to my CX5 GT I owned a 2015 Mazda 6 GT and I never ever had an issue with Sirius XM in that car.
I called Sirius XM about this and, as expected, they said the issue is not with them but rather with my unit in the car and I should raise this with Mazda.
Following that advice, I had Mazda dealer update the firmware to the latest one available but that hasn't fixed the issue either.
Has anyone experienced a similar issue? Any thoughts?
Dennis,
Yes, I have had 3 update's done and the problem still exist. I am trying the SD card cleaning and see if this helps. I would think you have the latest software in the 2020 CX-5. You can call Mazda North America and report the problem it won't hurt. If you go back in the messages and look at Service Alert: 047/19, they are working on the fix!!