Sirius XM issues on a 2019 CX-5 GT

RonBeck

Ron
:
NY
:
2019 CX-5 GTR
I received an email from Mazda Corporate:

Service Request Number 1-2483441728

Dear Ronald,

Thank you for your email.

I am sorry you feel that way. My team has been working with Sirius XM regarding this matter for some time already and it looks like the concern is on Sirius side. However, hopefully the update fixes yours and other customers concerns.

If you have any questions in the future, you can reach me directly using the number and extension below.

Sincerely,
Daisy
Representative, Customer Experience
800.222.5500
Select Prompt 2, then Ext.1119

Clearly says on Sirius side.
 

Avoidin Deer

Zoom Zoom, baby
Contributor
:
Central Virginia
:
2019 CX-5 Reserve
Did that come before or after that June 3 email you posted?

So the update might be an XM push and not a Mazda update, huh?

I continue to wonder if other manufacturers are also having these compatibility issues. I don't hang around other forums, and a quick search only brings up generic XM issues.
 

RonBeck

Ron
:
NY
:
2019 CX-5 GTR
I have had so many other cars with Sirius or SiriusXm, and never any issues like this. The issue is that Mazda and SiriusXm keep blaming each other and the Owners are suffering.
 
:
2019 CX-5 Signature Soul Red Crystal Metallic
I have said ALL ALONG that the issue is with the SiriusXM receiver module.

Keep in mind, SiriusXM comes out with new receivers all the time. I'd be interested in knowing if the receiver in the 2019+ is a newer model that's causing issues.

I know when I had my old Mazda6 (2009), SIriusXM would push out updates quite frequently.. usually channel updates. When that happened, the radio would stop working during the update and return immediately. I wonder if its that process that's not working right.
 
:
2019 CX-5 Signature Soul Red Crystal Metallic
Did that come before or after that June 3 email you posted?

So the update might be an XM push and not a Mazda update, huh?

I continue to wonder if other manufacturers are also having these compatibility issues. I don't hang around other forums, and a quick search only brings up generic XM issues.

Friend of mine has a 2019 Jeep something and his does the same thing all the time. I know its anecdotal, but his issues are very similar.
 

Avoidin Deer

Zoom Zoom, baby
Contributor
:
Central Virginia
:
2019 CX-5 Reserve
I'm the same way, but my other vehicles (2 trucks) had in-dash units, not computerized Infotainment systems.

And I've said before that I've had XM since the early days, and still use my original Delphi receiver that I've carried around to use at home, at work, and in my cars (I picked up a used unit at Goodwill I scavenge parts from.) I've never had any issues, but there's minimal tech to have compatibility issues with.
 

Avoidin Deer

Zoom Zoom, baby
Contributor
:
Central Virginia
:
2019 CX-5 Reserve
I have said ALL ALONG that the issue is with the SiriusXM receiver module.

Keep in mind, SiriusXM comes out with new receivers all the time. I'd be interested in knowing if the receiver in the 2019+ is a newer model that's causing issues.

I know when I had my old Mazda6 (2009), SIriusXM would push out updates quite frequently.. usually channel updates. When that happened, the radio would stop working during the update and return immediately. I wonder if its that process that's not working right.
Yeh, I get the "Updating" issue on my old Delphi receiver. (Funny how this legacy unit never experiences "new tech"compatibility issues.)

But again, these issues are not universal with all 2019+ CX-5s. That's what baffles me.

And on a tangential note, I don't understand why turning the car off and back on does not do a fresh reload. The few times I've had issues, they persist until the car sits overnight and gets restarted the next day. If I stop to grocery shop and come back 1/2 hour later, the same problems are there as though the software did not really unload/reload. Only an extended shutdown period (overnight) seems to clear out the old load. It makes no sense to me, but I've never had a reboot fix the issues. And the 3 finger reboot does nothing.
 

RonBeck

Ron
:
NY
:
2019 CX-5 GTR
I called Siriusxm and of course they are as clueless as Mazda. Let's hope Mazda Corporate is correct. Only question us why did they tell me to call my Dealer if Siriusxm isse?
 

Avoidin Deer

Zoom Zoom, baby
Contributor
:
Central Virginia
:
2019 CX-5 Reserve
I don't know.

They may be trying to enforce their standard Issues Communication Process; in other words, you don't get to circumvent hurdles ;)
 

RonBeck

Ron
:
NY
:
2019 CX-5 GTR
I wish they would put themselves in the Owners position. We purchased brand new vehicles, and expect everything to work. If not, fix it in a reasonably amount of time.

Not have to wonder if my Satellite Radio will work today.
 
:
2019 CX-5 Signature Soul Red Crystal Metallic
Yeh, I get the "Updating" issue on my old Delphi receiver. (Funny how this legacy unit never experiences "new tech"compatibility issues.)

But again, these issues are not universal with all 2019+ CX-5s. That's what baffles me.

And on a tangential note, I don't understand why turning the car off and back on does not do a fresh reload. The few times I've had issues, they persist until the car sits overnight and gets restarted the next day. If I stop to grocery shop and come back 1/2 hour later, the same problems are there as though the software did not really unload/reload. Only an extended shutdown period (overnight) seems to clear out the old load. It makes no sense to me, but I've never had a reboot fix the issues. And the 3 finger reboot does nothing.

It's so funny you should say that, because whenever it's happened to me, ~30 (+/- a few miniutes) fixed the issues for me almost every time.

AND occasionally, the 3 finger reboot has worked at least twice for me too.

There doesn't appear to be any common fixes across different units, so.. Very weird.
 

RonBeck

Ron
:
NY
:
2019 CX-5 GTR
Waiting for this supposed 2 week fix to come. Will let everyone know if this happens and actually works.
 

Avoidin Deer

Zoom Zoom, baby
Contributor
:
Central Virginia
:
2019 CX-5 Reserve
There doesn't appear to be any common fixes across different units, so.. Very weird.
And there doesn't seem to be a lot of consistency within a given unit. It defies what I thought I knew about computers. Isn't "repeatability" supposed to be a given?

I'll restate the only recurring issue I've got: Voice Recognition at times will not recognize a spoken station name ("XM Symphony Hall") but will always recognize the station numbers ("XM 76"). When it fails to recognize the name, that function does not come back until the next "after extended [overnight] rest Restart." I had the issue before the software upgrade, and although it seemed to get better after the upgrade, it returned.

This seemed to be addressed with the new software, because now if you try VR too soon, you'll get a "VR Still Loading" message. That was not there with the prior rev.

Like others, I've learned to not put stress on the system until it's had time to load and the ripples on the pond have quelled, but that makes no difference. I can hit the VR early on and it will work fine, and I can wait for the ripples to quell and it will not work.
 

RonBeck

Ron
:
NY
:
2019 CX-5 GTR
I am only the Messenger, don't kill me. I have had the issue for 15 months now. My Dealer said I am the only Owner with this issue. They are the largest Dealer on Long Island. Hard to believe.