Recall: Possible Loss of Steering Control

:
2016 CX-5 AWD Touring
No details yet, but some of us might have to make a trip to the dealer again ...

http://www.edmunds.com/car-news/201...ed-for-possible-loss-of-steering-control.html

WASHINGTON The 2016 Mazda CX-3 SUV is one of several Mazda vehicles being recalled for possible loss of steering control, Mazda North American Operations said on Friday.

Approximately 578 vehicles in the U.S. are affected.

They also include the 2013-'14 Mazda 2 hatchback, 2014-'16 Mazda CX-5 SUV and 2013-'15 Mazda CX-9 SUV.

"Under certain conditions of under-torque detection, the automatic tightening system may not tighten the front strut assembly lower mounting nuts and bolts to the proper torque specification," Mazda said in a statement. "A separation of the front strut and steering knuckle can cause significant loss of steering control and increase the risk of a crash."

There are no reports of accidents or injuries, Mazda said.

Mazda dealers will inspect the vehicles and make corrections as needed. A date has not been specified for the recall. Owners can contact Mazda customer service at 1-800-222-5500.

No information about the recall has been posted on the website of the National Highway Traffic Safety Administration, which oversees vehicle safety in the U.S.

Edmunds says: Owners with an immediate concern should contact their Mazda dealer now for the inspection. Others can wait for their official recall notice and then schedule a service appointment.
 
"Approximately 578 vehicles in the U.S. are affected"!

I knew Mazda wasn't as popular in the US as in Canada, but that is quite low!
 
I can hear and feel a clunking noise in the front end when I turn my steering wheel fully locked. It doesn't happen all the time, but when it happens it feels like a worn out CV joint. I wonder if this is related.
 
There are two bolts on each strut and the proper torque is 150#. If you're concerned, want to avoid a trip to the dealer and have a torque wrench, just remove the front wheels and check it yourself.
 
There are two bolts on each strut and the proper torque is 150#. If you're concerned, want to avoid a trip to the dealer and have a torque wrench, just remove the front wheels and check it yourself.

ROFL!

What angle do you have to approach that thing at? If it's anything but dead-on and from a squatting or position of overhand leverage, I bet quite a few people on here will be very disappointed in themselves.
 
ROFL!

What angle do you have to approach that thing at? If it's anything but dead-on and from a squatting or position of overhand leverage, I bet quite a few people on here will be very disappointed in themselves.
My torque wrench goes up to 250 ft-lbs and the handle from my floor jack just so happens to slip over it. I might need another person to help me stabilize it tho. Or I can just use my impact wrench.
 
ROFL!

What angle do you have to approach that thing at? If it's anything but dead-on and from a squatting or position of overhand leverage, I bet quite a few people on here will be very disappointed in themselves.
The angle of approach makes it doable from a squat, but you do have to "lean into it". It was a necessary step in changing to H&R springs.
 
Not that this is a thrilling piece of news, but I'm glad it had nothing to do with the EPS
 
So is this a legit recall, or only for people that notice the problem? Nothing is showing up on the Mazda site yet for my VIN.
 
My torque wrench goes up to 250 ft-lbs and the handle from my floor jack just so happens to slip over it. I might need another person to help me stabilize it tho. Or I can just use my impact wrench.
It's not that daunting a job. Your 250# wrench should be enough to do the trick, tho if you're a lightweight, a little extra leverage might be helpful. The bolt/nuts are very accessible once you remove the wheel and a jack stand should provide all the stability necessary.
 
Once, I have noticed that popping(bad CV joint) coming from the front, while making a u turn on my street. I did not care much about it, but I will have to look into it, before the three years end.
 
If 578 vehicles is not a typo, this sounds like a very rare error that may occur with a piece of manufacturing equipment.
 
If 578 vehicles is not a typo, this sounds like a very rare error that may occur with a piece of manufacturing equipment.

It almost reads like there are 578 CX-3s affected, and also others in the listed models/years.
 
April 8, 2016
Attention: Mazda Dealership General Managers, Sales and Service Managers
Subject: Stop Sale Notice - Upcoming Safety Recall 9316D for Front Suspension Torque Concern
Today Mazda Motor Corporation filed a safety defect report with the National Highway Traffic Safety
Administration (NHTSA) to address a concern with 570 2013-2016 model year vehicles. The subject
vehicles may have insufficient torque of the front strut assembly to steering knuckle lower mounting
nuts and bolts. This condition can result in separation of the front strut and steering knuckle, which
can cause significant loss of steering control and increase the risk of a crash.
During vehicle production, if the automated torque
operation detects incorrect torque, it re-torques the bolt.
On the subject VINs, the correct torque may not have
been achieved during re-torque operation.
Only 570 U.S. vehicles are affected:
Mazda2 75
CX-3 194
CX-5 219
CX-9 82
Action Required:
Beginning today, affected vehicles in your inventory
must not be delivered to customers until the recall
inspection/repair is completed. Please ensure that your RDR information is up to date, so the
affected owners can be notified by mail.
Safety Recall 9316D will display on eMDCS as Not Launched for the 570 affected vehicles.
An initial supply of two bolts and two nuts will be shipped to ONLY the wholesale dealers of record for
these 570 vehicles. A parts order web page for 9316D will be available next week.
According to our records, the affected vehicles currently in dealer inventory are:

WHOLESALE
REGION
WHOLESALE
DISTRICT
WHOLESALE
DEALER
VIN MODEL MY
GU 01 34377 JM1DKBC77G0119366 CX-3 2016
GU 01 34576 JM1DKBC72G0114933 CX-3 2016
GU 01 34576 JM1DKBC77G0112787 CX-3 2016
GU 03 34398 JM1DKBD77G0111914 CX-3 2016
GU 05 34589 JM3KE4BY7G0676449 CX-5 2016
MW 02 61613 JM1DKBD70G0109714 CX-3 2016
MW 02 61616 JM1DKBD76G0123908 CX-3 2016
MW 04 61545 JM1DKBC71G0110601 CX-3 2016
MW 04 61593 JM1DKBC70G0104661 CX-3 2016
MW 05 70151 JM1DKBC70G0118172 CX-3 2016
MW 07 60344 JM1DKFC77G0127264 CX-3 2016
MW 08 60207 JM1DKBD74G0105892 CX-3 2016
MW 09 60247 JM1DKBD75G0111328 CX-3 2016
MW 11 60324 JM1DKBD74G0111529 CX-3 2016
NE 01 50217 JM3KE4DY8G0717068 CX-5 2016
NE 01 50237 JM1DKBD70G0121734 CX-3 2016
NE 01 51563 JM1DKBD75G0115699 CX-3 2016
NE 08 50347 JM1DKBD76G0117350 CX-3 2016
NE 11 51595 JM3KE4BY8G0712035 CX-5 2016
PA 01 41133 JM1DKBD70G0112130 CX-3 2016
PA 03 41978 JM1DKBD72G0111951 CX-3 2016
PA 03 41978 JM1DKBD78G0111789 CX-3 2016
PA 03 42142 JM1DKBB72G0108809 CX-3 2016
PA 06 41178 JM1DKBD78G0111758 CX-3 2016
PA 06 41976 JM1DKBD77G0111413 CX-3 2016
PA 06 42173 JM1DKBD71G0111763 CX-3 2016
PA 06 42173 JM1DKBD74G0105665 CX-3 2016
PA 08 42127 JM1DKBD79G0118153 CX-3 2016
PA 09 10316 JM1DKBD75G0114861 CX-3 2016
PA 09 40807 JM1DKBC72G0112308 CX-3 2016
PA 10 10216 JM1DKBC75G0111766 CX-3 2016
PA 12 10919 JM1DKBB78G0109690 CX-3 2016
SE 01 23710 JM1DKBC75G0123352 CX-3 2016
SE 02 23926 JM1DKBD76G0104095 CX-3 2016
SE 04 23731 JM1DKBD73G0107570 CX-3 2016
SE 11 50514 JM1DKBC77G0107217 CX-3 2016
On the above subject vehicles in dealer inventory, follow the draft inspection procedures on MS3
for recall 9316D.
Mazda will notify the affected vehicle owners by mail later this month. If you are contacted by an
affected owner, instruct them to bring the car to the dealership as soon as possible for inspection.
If the vehicle fails the inspection, offer a rental/loaner vehicle until parts are available.
If an affected vehicle arrives in your service drive, perform the inspection procedure on MS3. If
the vehicle fails the inspection, offer a rental/loaner vehicle until parts are available.
Recalls details, including detailed parts and warranty information, will be posted on MS3 next week.
We apologize for the inconvenience this recall may cause your dealership and your customers. Your
understanding and support in carrying out this campaign are greatly appreciated.
Sincerely,
Tim Manning Ron Stettner
Vice President, Customer Service Operations Vice President, U.S. Sales Operations
Mazda North American Operations Mazda North American Operations
 
CX-3, CX-5, CX-9, MAZDA2 FRONT SUSPENSION INTERIM REPAIR 9316D
RECALL CAMPAIGN 9316D
Page 1 of 3
DESCRIPTION
On certain subject vehicles, it is possible that the lower nut and bolt, mounting the shock absorber
and steering knuckle, may loosen, causing a rattle noise, and the nut and bolt may fall off. Dealers
are to inspect the front shock absorber lower nut(s) torque and repair or replace as needed.
APPLICABLE MODELS
Only 570 U.S. vehicles are affected:
Model Vehicles Affected
CX-3 194
CX-5 219
CX-9 82
Mazda2 75
SERVICE NOTE:
These repair instructions are a draft and meant to assist the dealer with checking their inventory
cars and customer vehicles who visit the dealer while the finalized instructions are being
created. These will be updated and we will re-notify you when the final documents are available.
INTERIM REPAIR OUTLINE
Front shock absorber lower nut torque Inspection
Front Suspension
Shock absorber
Steering knuckle
Affected nut and bolt
(lower side)
Nuts and bolts, mounting
the shock absorber and
steering knuckle
ATTACHMENT II
9316D
INTERIM REPAIR PROCEDURE
OK NG
Page 2 of 3
1. Mark the lower side nut and shock absorber. Repeat
this step on the opposite front shock absorber.
2. Set torque wrench to 144 Nm (106 ft lb).
3. Tighten the front shock absorber lower nut to 144
Nm (106 ft lb). Repeat this step on the opposite
front shock absorber.
4. Inspect the paint marks from step 1 (both sides). Are the paint marks OK or NG?
• OK - Repair is complete.
• No - Proceed to next step.
ATTACHMENT II
9316D
INTERIM WARRANTY INFORMATION
For the 36 vehicles still in new vehicle inventory, the following interim warranty information can be
used.
NOTE: Once the vehicle has been inspected/repaired, it may be immediately sold. You can
submit the warranty claim at a later date.
Interim warranty information to use prior to official Recall Warranty Information: Official warranty information
will post when available.
Interim Warranty information New Vehicle Inventory Only
9316D
Warranty Type Code R
Symptom Code 80
Damage Code 9G
Part Number Main Cause / Quantity
9YB0-41-413 (CX-3) Qty 0
9YB0-41-605 (CX-5) Qty 0
9YB0-41-406A (CX-9) Qty 0
9YB0-41-226A (M2) Qty 0
Labor Operation Number / Labor Hours YY779XRX 0.3 Hours
Page 3 of 3
 
Safety Recall 9316D – Front Suspension Torque Concern
Updated April 8, 2016
These FAQs will be updated as recall conditions change.
FOR DEALERS ONLY
Q1. What is the issue?
A. Certain 2013-2016 model year vehicles may have insufficient torque of the front strut assembly to
steering knuckle lower mounting nuts and bolts. This condition can result in separation of the front strut
and steering knuckle, which can cause significant loss of steering control and increase the risk of a crash.
Q2. How many vehicles are affected?
A. 570 U.S. vehicles are involved.
Q3. Have you had any accidents or injuries reported as a result of this condition?
A. No incidents have been reported in the U.S.
Q4. How can a customer find out if their vehicle has an open recall?
A. Customers can go to Mazdausa.com > Owners > Recalls to check for an open recall by entering their
VIN. Also they can go to Safercar.gov and use their VIN lookup tool: https://vinrcl.safercar.gov/vin/
The lookup results will indicate whether the repair is available for the VIN entered.
Q5. When will owners be notified?
A. Owners of subject vehicles will be notified by first class US mail in late April.
Q6. What is the repair?
A. Check the front strut lower mounting bolt torque on both sides.
• On dealer inventory vehicles, re-torque to specification.
• On customer vehicles, If not within the torque specification, replace the nut and bolt.
 
Ours is a 2016.5 CX-5 Touring and I asked our Dealer when we were having the remote start installed - they checked and confirmed ours was not affected by this recall (NJ purchase and vehicle was delivered in NJ).

I would suspect as others have mentioned, it had to have been a certain grouping of vehicles affected during manufacturing processes - that's probably how they were able to zero in on such low number count and specific VINs. If it were a mass recall, it would have affected ALL, regardless of VIN or where vehicle was sold.
 
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