Hi there.
So I noticed a repeating sound coming from my wife's 2014 CX-5 Touring recently. We noticed the noise shortly after Mazda rotated the tires at an oil change at around 7,000 miles.
To me, it sounded like a break pad scraping against the rotor every time the tire made a revolution. The speed of this repetitive sound changed as the vehicle speed changed, and was independent of applying the brakes. Simply moving back and forward in the driveway was enough to reproduce this sound, so nevertheless it was clear that something was making a noise from the rear of the car every time the tire made a revolution.
I took it in, expecting them to make a quick adjustment to something minor, and we'd be on our way.
Wrong. We get a call about 8 hours later saying that they think something is wrong with the rear differential, and they're ordering the new parts. They put her in a rental and kept the car. It's now been over a week, and they're saying the parts they need are on back order. They're saying it might be another week before they even receive the parts they need. We're being given the runaround. First they said it would be a 2-3 day repair. Then they said they have the parts in as a critical status so they get them faster, and the warehouse says they have 29 of them. Then they say it's on backorder and that they "hope" the parts come in by the end of next week.
As if that wasn't infuriating enough, the real issue I have is that, assuming they even diagnosed the problem correctly, WHY would the rear differential on a 2014 Mazda CX-5 with 7,000 miles need replacement this soon?! This isn't a very good sign. Sure, it's under warranty, but it's a little unsettling when a brand new car that's driven very lightly is already having drivetrain problems. It also seems to be a strange coincidence that this noise cropped up right after the service shop rotated the tires. But of course you'll never get Mazda to own up to the possibility that they might have broken something when doing routine maintenance to a vehicle.
Has anyone out there heard of similar issues or experienced something like this yourself? Any suggestions? We're basically stuck at a standstill.
So I noticed a repeating sound coming from my wife's 2014 CX-5 Touring recently. We noticed the noise shortly after Mazda rotated the tires at an oil change at around 7,000 miles.
To me, it sounded like a break pad scraping against the rotor every time the tire made a revolution. The speed of this repetitive sound changed as the vehicle speed changed, and was independent of applying the brakes. Simply moving back and forward in the driveway was enough to reproduce this sound, so nevertheless it was clear that something was making a noise from the rear of the car every time the tire made a revolution.
I took it in, expecting them to make a quick adjustment to something minor, and we'd be on our way.
Wrong. We get a call about 8 hours later saying that they think something is wrong with the rear differential, and they're ordering the new parts. They put her in a rental and kept the car. It's now been over a week, and they're saying the parts they need are on back order. They're saying it might be another week before they even receive the parts they need. We're being given the runaround. First they said it would be a 2-3 day repair. Then they said they have the parts in as a critical status so they get them faster, and the warehouse says they have 29 of them. Then they say it's on backorder and that they "hope" the parts come in by the end of next week.
As if that wasn't infuriating enough, the real issue I have is that, assuming they even diagnosed the problem correctly, WHY would the rear differential on a 2014 Mazda CX-5 with 7,000 miles need replacement this soon?! This isn't a very good sign. Sure, it's under warranty, but it's a little unsettling when a brand new car that's driven very lightly is already having drivetrain problems. It also seems to be a strange coincidence that this noise cropped up right after the service shop rotated the tires. But of course you'll never get Mazda to own up to the possibility that they might have broken something when doing routine maintenance to a vehicle.
Has anyone out there heard of similar issues or experienced something like this yourself? Any suggestions? We're basically stuck at a standstill.