New CX-5 with a cracked windshield

:
Pueblo county CO
:
CX-5 Sport 16.5 6M
Put some RainX windshield repair on it soon if you want to save it. The crack will spread quickly if you disturb it.
 

erhayes

Contributor
:
CX5 Reserve
I thought many or most insurance companies skip the deductable for a windshield replacement. What kind Insurance company? Ed
 
I thought many or most insurance companies skip the deductable for a windshield replacement. What kind Insurance company? Ed
Progressive. I believe there were multiple deductible options for comprehensive, including no deductible for windshield. She chose $200.
 
That looks exactly like the crack on my 2020 though mine was a couple of inches longer. Exact same location. Safelite replaced the windshield yesterday. I requested OEM glass and the insurer complied, had to wait several weeks for Safelite to get the glass from Mazda.
2 weeks for OEM, that's not good Did you drive it during that time and were you afraid of it getting bigger?

Same spot is suspicious..
 
I know Subaru windshields crack easily based on owning an Outback and Impreza. The Subaru Eyesight system has cameras just behind the windshield. So change of windshield requires calibration of Eyesight. Does the CX-5 have a camera behind the windshield? I don’t recall seeing on my CX-9.
 
:
W WA
:
2020 CX-5 GT
2 weeks for OEM, that's not good Did you drive it during that time and were you afraid of it getting bigger?

Same spot is suspicious..
More like 3+ weeks. Yes I drove it, not so worried about it getting bigger but if it had I probably would have been more careful.

In my case the crack was caused by a small rock ding about 1" from the edge of the glass, otherwise I would have made a warranty claim with Mazda rather than used insurance to pay for the replacement.
 

Bird-Dog

2017 CX-5 Touring 2020 CX-5 GTR
I would not let Safelite anywhere near my car. Spend the $200 on OE glass and insist on a competent installer.
 
Yes, there is a camera for lane departure warnings and maybe more applications. Safelite recalibrated the camera after replacing the windshield.

Keep us updated if any problems come up. I've read a few posts of the recalibration not working with Safelite but those were posts from a few years ago. My 2019 GT windshield has a few cosmetic scratches and 1 sub surface bullseye rain drop looking crack. Was thinking of getting the windshield replaced soon but still unsure of letting Safelite touch it.
 
:
CX5 GT
It depends :)
some safelite shops can do good, others can do bad. It all depends on the particular shop and person doing it. The quality is variable with so many shops and large business. You never know.
Thats why some people are happy others not so much.
At the end they will do the job but if you have some local smaller business specialized sometimes may be better option.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
why do you think this? The crack is on passenger side, started near the edge

1CDE47D3-EAC5-4585-995C-1F84DD882738.jpeg
IMO there’s no way to repair this long split damage on windshield. Usually rock chip damage such as bullseyes, stars, and combination breaks, can be fixed if the rock chip area is smaller than 1¼”. Any thing larger than that is not repairable. The repair involves drilling of a hole :oops: at the cracked area and filling the hole with resin. Yes I had this guy coming over and fixed a rock crack on my 1998 Honda CR-V and I watched it. The result is excellent.

When to Repair Auto Glass
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
2 weeks for OEM, that's not good Did you drive it during that time and were you afraid of it getting bigger?

Same spot is suspicious..
The picture clearly showed a rock or sharp object hit the right edge of the split line where you can see a star crack. One of the cracked line keeps growing to the left and now it’s too late to repair.
 
The picture clearly showed a rock or sharp object hit the right edge of the split line where you can see a star crack. One of the cracked line keeps growing to the left and now it’s too late to repair.
she has appointment later today. Insurance says cracks less than 6"(as does your link) are repairable. This one is 5"..we shall see.
 
She just got the news, not repairable as some thought. Good news is that she can get OEM within a week, but they have to run the VIN tomorrow to be sure..too late in the day they said..lol