Mirrors not folding completely

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2019 CX-5 Signature Soul Red Crystal Metallic
I had the most bizzare experience at a dealer here in the Toronto area today.

My car ('19 signature) started exhibiting this issue on the passenger side initially, and then the drivers side just over the past few months.

Took it in today, and... they claimed that they looked at the issue but couldn't find a fault, and that they had called the Mazda Tech line and were informed that there would be a TSB that would be issued in Canada sometime next year.

I alluded to the "Mazda NORTH AMERICA" TSB that is posted on this thread, and he said that there wasn't anything in their system.

Has anyone in Canada had this issue and then had it repaired?

I should mention - they never fixed it.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
I had the most bizzare experience at a dealer here in the Toronto area today.

My car ('19 signature) started exhibiting this issue on the passenger side initially, and then the drivers side just over the past few months.

Took it in today, and... they claimed that they looked at the issue but couldn't find a fault, and that they had called the Mazda Tech line and were informed that there would be a TSB that would be issued in Canada sometime next year.

I alluded to the "Mazda NORTH AMERICA" TSB that is posted on this thread, and he said that there wasn't anything in their system.

Has anyone in Canada had this issue and then had it repaired?

I should mention - they never fixed it.
Are you saying your power folding mirrors are having folding problem, but the Mazda dealer didn’t want to fix them because the Mazda Canada hasn’t issued a TSB? That’s ridiculous! 👎
 
:
2019 CX-5 Signature
I had the most bizzare experience at a dealer here in the Toronto area today.

My car ('19 signature) started exhibiting this issue on the passenger side initially, and then the drivers side just over the past few months.

Took it in today, and... they claimed that they looked at the issue but couldn't find a fault, and that they had called the Mazda Tech line and were informed that there would be a TSB that would be issued in Canada sometime next year.

I alluded to the "Mazda NORTH AMERICA" TSB that is posted on this thread, and he said that there wasn't anything in their system.

Has anyone in Canada had this issue and then had it repaired?

I should mention - they never fixed it.
I had the problem with both mirrors recently with my 2019 Signature here on Vancouver Island. I reported it to my Mazda dealer, and referenced the TSB.
They ordered the parts and fixed the problem under warranty no questions asked.
 

sm1ke

Work In Progress..
Moderator
Contributor
:
Canada
:
'18 CX-9 Signature
I had the most bizzare experience at a dealer here in the Toronto area today.

My car ('19 signature) started exhibiting this issue on the passenger side initially, and then the drivers side just over the past few months.

Took it in today, and... they claimed that they looked at the issue but couldn't find a fault, and that they had called the Mazda Tech line and were informed that there would be a TSB that would be issued in Canada sometime next year.

I alluded to the "Mazda NORTH AMERICA" TSB that is posted on this thread, and he said that there wasn't anything in their system.

Has anyone in Canada had this issue and then had it repaired?

I should mention - they never fixed it.

Sounds like a lazy dealer to me. I'd go over the dealer's head and contact Mazda Canada directly. There's no way to even know if they actually contacted a "Mazda Tech Line".

A TSB is just an internal reference and/or set of instructions that a Mazda tech can use to troubleshoot and repair a known issue. I think the only time it would be valid in one market and not another would be due to region-specific parts (i.e. if Mazda Canada used a different P/N or supplier for the mirrors vs Mazda of North America). I don't think that's the case here, which makes me think that the dealer is just lazy or incompetent.
 
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2019 CX-5 Signature Soul Red Crystal Metallic
Sounds like a lazy dealer to me. I'd go over the dealer's head and contact Mazda Canada directly. There's no way to even know if they actually contacted a "Mazda Tech Line".

A TSB is just an internal reference and/or set of instructions that a Mazda tech can use to troubleshoot and repair a known issue. I think the only time it would be valid in one market and not another would be due to region-specific parts (i.e. if Mazda Canada used a different P/N or supplier for the mirrors vs Mazda of North America). I don't think that's the case here, which makes me think that the dealer is just lazy or incompetent.

This is what I thought...I’ll definitely take it over to them and go to Mazda Canada. This is the second problem I’ve had in 4 visits, so...I think it’s over for these guys.
 
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Connecticut
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2019 CX-5 Sg
If anyone is looking for the TSB related to this issue, here it is. It is applicable to 2019 CX-5s produced before June 11, 2019 and 2019 CX-9s produced before August 28, 2019).

I just noticed today that my driver's side mirror does not fold in all the way (maybe half-way). I then unfolded them and retried to fold them in but this time giving the driver's door one a bit of a nudge. It folded all the way but I suspect this is a manifestation of the same issue. I printed the TSB off and, if this partial fold-in continues, will be taking my CX-5 (manufacture date of 2/19) to the dealer to get fixed.

My thanks to sm1ke for publishing this TSB.
 
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2019 CX-5 Signature Soul Red Crystal Metallic
So.. an update.

I called Mazda Canada and sure enough, the exact same TSB exists here. Needless to say, I wasn't impressed.

They offered to call the dealership for me, but I opted to do it myself.

I voiced my displeasure, and told them I wanted it fixed with the TSB. Gave them the case # that Mazda Canada told me to give them.

It'll be fixed in a week.

Thanks sm1ke for posting the TSB - you saved my ass.
 

sm1ke

Work In Progress..
Moderator
Contributor
:
Canada
:
'18 CX-9 Signature
So.. an update.

I called Mazda Canada and sure enough, the exact same TSB exists here. Needless to say, I wasn't impressed.

They offered to call the dealership for me, but I opted to do it myself.

I voiced my displeasure, and told them I wanted it fixed with the TSB. Gave them the case # that Mazda Canada told me to give them.

It'll be fixed in a week.

Thanks sm1ke for posting the TSB - you saved my ass.

No problem - but to be fair, you saved your own ass by not giving up and doing the legwork yourself. Cheers!
 
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2019 CX-5 Signature Soul Red Crystal Metallic
So, I had the car in on Monday this past week, despite the multiple visits to get it fixed, they finally fixed it.

I'm going to have a chat with their service manager to discuss my sub-optimal experience with their dealership. I know it likely won't matter, and s*** won't change, but at least I'll be able to voice my displeasure.

Years ago, I wrote a letter to the CEO of Mazda Canada in PRAISE of the service at this particular dealership, and it has seriously degraded since a previous service manager left.

I may end up doing the same thing again, but this time it might be a bit more negative.
 
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2019 CX-5 Signature
Yes the dealership management makes a huge difference. I'm seeing a change (for the worse) in my dealership too, now that the management has changed. Luckily my senior service advisor is a great guy and listens. But there's also the problem of turnover.
 
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2019 CX-5 Signature Soul Red Crystal Metallic
Yes the dealership management makes a huge difference. I'm seeing a change (for the worse) in my dealership too, now that the management has changed. Luckily my senior service advisor is a great guy and listens. But there's also the problem of turnover.

When I got my first Mazda 6 (2004), I had it for about 20,000km when I started noticing the transmission was shifting *really* rough. My girl at the time even commented that the car wasn't as nice shifting as it was when I got it, so I took it to the dealer I bought it from.

They literally brushed me off - took it for a drive, and said there was nothing wrong - it was meant to be "sporty"

I wasnt' satisfied. SO I ended up going to this dealer I'm dealing with now.

The lead tech went wiht me for a drive, and soon as it shifted from 1st to 2nd, he said "That?" and I said "Yeah"..

He immediately turned around, popped the hood and pulled the tranny dipstick.. and he showed it to me and said "what colour is that to you?". It was brown/black.

They literally apologized for the inconvenience, gave me a car off the lot to drive for a week while they got me a new tranny.

TOTALLY different experience to what I have now with the same dealer.

3 visits, twice to waste my time, to get it fixed.

Definitely feel your concerns too here!
 

sm1ke

Work In Progress..
Moderator
Contributor
:
Canada
:
'18 CX-9 Signature
Has anyone experienced issues after having the mirrors replaced via the TSB? I know of at least one member who is on his second set, but I think his were replaced before the TSB was released, so his mirrors may just be another pair of "defectives". I just want to see if Mazda is now replacing the failing mirrors with a "revised" version.
 
Before I call my dealer, I wondered if anyone else had this problem. I have a 2019 signature and just noticed the folding mirrors are only partially closing. Any easy fix?

Just joined this forum to ask the same question....im on my 4th Mazda6 with this issue.... my main dealer sorts it but through a friend/Mazda mechanic...All they do is revolve your mirror glass then squirt wd40 in...which from experience works...then bang when your warranty runs out they hit you with a 200 quid bill for replacement motor........The only gripe i have with my Mazdas....
 
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sm1ke

Work In Progress..
Moderator
Contributor
:
Canada
:
'18 CX-9 Signature
Just joined this forum to ask the same question....im on my 4th Mazda6 with this issue.... my main dealer sorts it but through a friend/Mazda mechanic...All they do is revolve your mirror glass then squirt wd40 in...which from experience works...then bang when your warranty runs out they hit you with a 200 quid bill for replacement motor........The only gripe i have with my Mazdas....

You've had 4 separate Mazda6 vehicles with this issue? What year were they?

If you read earlier in the thread, there is a TSB for this issue on the CX-5 and the CX-9 (but not the Mazda6). This is the TSB: https://static.nhtsa.gov/odi/tsbs/2020/MC-10171848-0001.pdf

I'm not sure if it is relevant to the Mazda6 at all, but I will copy your post to the Mazda6 forum and maybe someone with some experience will be able to assist. In the meantime, I would attempt to contact Mazda headquarters if you aren't happy with the outcome at the dealer level (or try a different Mazda dealer).

Additionally, you don't have to replace the mirror with an OEM Mazda unit if price is an issue. There are aftermarket/remanufactured replacements available.