Mirrors not folding completely

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2019 CX-5 Signature Soul Red Crystal Metallic
Yes, it is under the 3/36 new warranty.
Run to the dealer. Most likely the motor gear is already busted.
Disable the auto folding as well as soon as possible.

Thanks - that's been done. I disabled it today. Thanks!
 
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2019 CX-5 Grand Touring Reserve
Have had the same mirror issues off and on. My dealer says they can't reproduce it so now I am waiting for it to happen again so I can video record the whole issue. Seems like Mazda side mirrors are crap construction since my driver side mirror has a shaky image at highway speeds.
 
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CX5 GT
yeah initially the work ..and stop then self heal and kind of work again :) then stop and eventually stop totally. First one then the other follows.
 
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2019 CX-5 Signature
yeah initially the work ..and stop then self heal and kind of work again :) then stop and eventually stop totally. First one then the other follows.

Initially both mine failed at the same time last week and I booked the service appointment for next Monday and they ordered the parts. But the driver side has started working again. I suppose I’ll get a “cannot replicate“ unless it dies again this week. Passenger side still not working though.
 
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2020 CX5 Signature
I recently purchased a new 2020 CX-5 Signature and while its VIN doesn't fall into the category covered by the TSB, I will be washing it in a day or two for the first time. What is the recommended procedure for rinsing/washing/rinsing the mirrors and surrounding areas to reduce the chances of mirror failure happening?
 
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2019 CX-5 Signature
I recently purchased a new 2020 CX-5 Signature and while its VIN doesn't fall into the category covered by the TSB, I will be washing it in a day or two for the first time. What is the recommended procedure for rinsing/washing/rinsing the mirrors and surrounding areas to reduce the chances of mirror failure happening?

I would treat it like any other vehicle you wash. The issue that was identified in the TSB should not be of concern for you.

While we have one of the first Signatures built back in November of 2018, we have not seen any issue with the mirrors. They are folded several times a day for almost 2 years now. We will keep an eye on it, though.
 
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2019 CX-5 Signature
I recently purchased a new 2020 CX-5 Signature and while its VIN doesn't fall into the category covered by the TSB, I will be washing it in a day or two for the first time. What is the recommended procedure for rinsing/washing/rinsing the mirrors and surrounding areas to reduce the chances of mirror failure happening?

CX-5s after June 2019 probably have the improved sealers to correct the problem. Mine was from February 2019.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
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Plano, Texas, USA
If anyone is looking for the TSB related to this issue, here it is. It is applicable to 2019 CX-5s produced before June 11, 2019 and 2019 CX-9s produced before August 28, 2019).

Nice find! Anchorman once tried to attach his own copy of power folding mirror TSB, but failed due to the big file size. This one definitely is not the first TSB for power folding mirrors from Mazda, but is one of the many TSBs world wide and hopefully this’s the final one.
 

sm1ke

Work In Progress..
Moderator
Contributor
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Canada
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'18 CX-9 Signature
Where would all the tsbs be?

We used to keep a list of them on this site, but I believe we were asked to take the list down. TSBs are technically internal documents that Mazda techs use as references for repairing issues, so that may be why.

I found this TSB by searching google for "mazda cx-5 folding mirror tsb". It came up as a result from carcomplaints.com and also from tsbsearch.com, but the actual TSB pdf seems to be hosted by NHTSA.gov.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
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Plano, Texas, USA
Where would all the tsbs be?
Thanks to Mazda we once had a sticky thread with all the TSBs collected, but now it became a defunct one buried somewhere with cleaned or disabled links for helpful info.

SkyActiv TSBs (Technical Service Bulletins)

In recent years all auto makers are required to submit TSB to NHTSA. So we usually can locate those recent TSBs by searching through the NHTSA website such as this 09-011/20 TSB for power folding mirrors.
 
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2019 CX-5 Signature
Update...mirror issue fixed on 2019 Signature. Thanks to this forum I passed on the TSB :) since it was the first time they had had this problem. Apparently they broke a mirror clip is the process so I have to go back in a couple of days to get that fixed. 45 minute drive to dealer for a 15 minute repair :-(
FYI - They gave me a CX-9 loaner for the day. Felt way too big so I'm happy to have my CX-5 back!