may be the QA people are smaller Yes its a problem with the GT and GTR bolsters. They are too rough material below the leather.The bolsters in my new 2021 GTR are the low point in my vehicle. Little or no improvement over my 2014 Touring. Bolsters are too hard and seat doesn't allow any wiggle room. Mazda seems to refuse to check how seats are constructed in vehicles with known good seats. Ed
Hey @Stickygreen. Same issue with my 2018 cx5. Did you find a solution?Giving some serious thought to selling the wife’s ‘19 cx5 touring for only one reason...the seats. Other than a sunroof that randomly exploded (and was covered by Mazda), we haven’t had a single problem in 16 months/37k miles. It gets good mileage, is reasonably fun to drive, and has low maintenance costs ($30 dealer oil change if I bring my own oil). And then there’s the seats...not so bad on short trips but definitely uncomfortable on the long ones. It’s rather irritating to have such an all around excellent vehicle with one glaring flaw that’s tough to overcome.
So now tentative plan is if I can find a properly equipped cpo Volvo xc90 t6 for a fair price, will slap the 10yr/unlimited mile warranty extension on it and launch the Mazda. Would be going from a reliable, fun CUV with crappy seats to a more expensive, less reliable, thirstier, higher maintenance SUV with a great warranty and sublime seats.
Before I go and do something crazy, has anyone figured out how to improve seat comfort on these, or found a bolt in upgrade (ie better seat from different model Mazda that would retain airbags, etc)?