Infotainment Screen cracking (spider cracks)

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Winnipeg Canada
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2017 CX-9 GT
There is a recall for the cracking of the infotainment center screen but not for later models. If you have this problem, please contact Mazda Customer service at 800.222.5500 so the issue can be documented and hopefully they will issue a recall. I was told that if a recall is issued, they will even reimburse anyone who has paid for the repair. They do not monitor online forums so please let them know if you have an issue with a shattered screen. It sure ruins the looks of my car and is an expensive repair if you are not under warranty. I was impressed with their cust service. My call was answered by an English speaking, knowledgeable, pleasant, human after 4 rings! Outstanding!

They don't follow forums, but tweeting photos of your broken screen and tagging Mazda's Twitter account might get their attention. Especially if you do it frequently.
 
They don't follow forums, but tweeting photos of your broken screen and tagging Mazda's Twitter account might get their attention. Especially if you do it frequently.
Spoke to Mazda they refuse to recognize the issue. All they are saying is my vehicle is out of warranty. Hell ya my vehicle is 3 years old and of course its over 36000 miles I live in a major metro area in TX 25k miles a year is normal. The lady told me just wait till, even if, mazda will make this a recall issue.
 
:
Winnipeg Canada
:
2017 CX-9 GT
Was it covered within the warranty?
I just noticed this... Yes it was. here in Canada, the 2016 and 2017 CX-9s are covered, although it might depend on VIN. Anyway, someone on Facebook who lives one town over has a 2018 with the same issue and they told her they won't fix it. It wouldn't be so bad if the 8" screen had a reasonable cost, but CAN$1600+ just for the part is outrageous. I mean, literally, it's just a touch screen and not a particularly good one at that. The part number I listed above is for the screen + housing, or assembly. If we could just replace the internal screen, I bet that would be a common item that's certainly used in other devices and is probably worth $50 tops.
 
I think it is just a matter of time until the 2018 starts getting replaced as well. But I could be wrong, you never know with these things.
 

Antoine

Administrator
Side note...Mazda knows about this Community and I wouldn't be surprised if they do check here even if they don't seem to interact (at least not officially)...Plus posts can appear in Google, Bing search etc for all to see, Mazda must notice that!

So please continue to post here and in detail if you're experiencing this issue (as well as any resolutions).
 
Having the same issue with my 2016 CX3 !!!! 51000 km... It gets worse when temperature changes. Mazda just refuse to do anything about it. Guess i'll go further with social media post (twitter) and above. VERY disappointed ........ Where to start to do a class action?
 

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:
Winnipeg Canada
:
2017 CX-9 GT
Having the same issue with my 2016 CX3 !!!! 51000 km... It gets worse when temperature changes. Mazda just refuse to do anything about it. Guess i'll go further with social media post (twitter) and above. VERY disappointed ........ Where to start to do a class action?
Where are you located?
 
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Winnipeg Canada
:
2017 CX-9 GT
Montreal, quebec. Canada

That's weird, because I thought Mazda Canada warrantied all the screens for 2016/2017 models. I know that the 2018+ models were not covered, but yours should be. Unless Quebec has different rules/policies? Try a Mazda dealership in Ontario perhaps?
 
I confirm warranty policies are applied country wide, regardless of provinces. I would try a different dealer, there are tons in Montreal.
 

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