Guide: Infotainment issues? Slow booting? Rebooting? Sluggish performance?

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2016.5 CX-5 GT AWD titanium/black 2016 Miata Club ST MT white
If your infotainment system is acting strangely, the problems that you are having are likely a result of poor connectivity between the infotainment system and the Sat NAV SD card. The system uses info from the SD card in the boot process and if that info gets corrupted the system becomes unstable or inoperative. Cold weather can exacerbate the issue.

The problem could simply be that the connections between the SD card and the card reader are marginal because of oxidation of the metal connections. Sometimes it works, sometimes not. Intermittent.

What to do?

If you're having issues the easiest method of determining where the problem is coming from is to, with the car off, eject the Nav SD card from the vehicles card reader and see how the system reacts. Obviously the Nav system will be inoperative with the card removed but you can check to see how fast the system boots without the card present and if music plays properly.

(Be cautious with your SD card and static electricity. Static and electronics don't play well together)

If you find that your issues with the system are now resolved, great! Follow the next step.

Again, with the car off eject the SD card. Get yourself a pencil with an eraser and carefully rub the contacts on the card, both front and rear. Brush off the residue and reinsert the card into the reader. Test the system out. This may resolve your issues or it may not. Using a pencil eraser in this way can remove the oxidation from the cards contacts but it does noting for the contacts inside the reader.

Try this. Get yourself some safe for plastics contact cleaner.

Like this. (I have no affiliation with this company but I've used this stuff for years and it works great)

https://www.amazon.com/dp/B0002BBVN2/?tag=m20b7-20

With the car off eject the SD card. Apply contact cleaner to the contacts on the card, both front and rear. Insert the card into the reader. Eject it and reinsert. Do that a few times so that the contact cleaner from the card transfers to the contacts inside of the reader. Don't use too much cleaner.

Now leave the card in the reader and test.

If this works for you, please report your results here.
 
Last edited:

tibimakai

San Dimas CA
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USA
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2014 CX-5 Touring
I don't even have the stock stereo, but from Kenwood experiences, I know that it is a good idea to make a copy of the SD card, just in case, that it gets corrupted down the road.
 
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2018 Mazda CX-5 Grand Touring-Premium Pkg. Soul Red
Not even sure how to release the SD card. There is nothing to grip or press I found.
My info system non android auto will make phantom selections such as change radio stations and thumbs down my favs on Pandora. It is very annoying . Has my system been hacked?
 
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Ottawa, Ontario
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17 Mazda 6 GT
Not even sure how to release the SD card. There is nothing to grip or press I found.
My info system non android auto will make phantom selections such as change radio stations and thumbs down my favs on Pandora. It is very annoying . Has my system been hacked?
The SD card he's talking about is the Sat Nav card.
If you don't have Sat Nav, then this thread doesn't apply.
If you have the Mazda navigation system, then the card is located in the centre arm console in the cubby hole under the flip up arm rest.
It's spring loaded, so just pushing it in will make it pop loose.
 
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2016.5 CX-5 GT AWD titanium/black 2016 Miata Club ST MT white
The SD card he's talking about is the Sat Nav card.
If you don't have Sat Nav, then this thread doesn't apply.
If you have the Mazda navigation system, then the card is located in the centre arm console in the cubby hole under the flip up arm rest.
It's spring loaded, so just pushing it in will make it pop loose.

Thanks Buzz, I'll edit my post above to clarify that I'm talking about the NAV card.
 
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2019 GTR
I ended up just replacing my NAV card for $40 and that has seemed to fix my rebooting issue, at least for now anyway.
 
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Southeast MA
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2019 CX-5 GT W/PP
Well the SD Nav card is back in my 2019 CX-5 GT/PP. The card was out for a month and had no problems with the Sirius XM. I cleaned the contacts with the eraser and some contact cleaner. Ran the SD card in and out a few times, where I could see the contact points touching the card. I did notice a beep sound when using the navigation, not sure I heard that before. I will report any new problems when they happen.

I also called Mazda North America and asked about SA: 047/19. The CS person said they are still working on the problem with Mazda Japan and North America and Sirius XM.
 
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2018 Mazda CX-5 Grand Touring-Premium Pkg. Soul Red
I ended up just replacing my NAV card for $40 and that has seemed to fix my rebooting issue, at least for now anyway.
Don't see why you would buy a new card as this is a Mazda issue and should last longer than they are. Would make the dealer eat that cost.
 

Antoine

Administrator
Quick side note and reminder...A few recent posts were going in a negative direction and have been removed. Please remember that threads here are meant to be Fun, Friendly and Informative (and On Topic as well). Not doing so may mean you're violating site rules and policies and that could lead to your account being permanently banned.

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