On my deal, I wanted heated seats that arent available in the I touring. But the dealer threw 3rd party heated seats in as part of my deal. The customizer opens up the front seats and onstalls in each a heating elements, high, low and off. The controls are plastc in plastic area on the outside side of the seat. Easy to reach, the controls are about the size of a nickel. It was a free $500 upgrade. I got the I touring, with manual, tech pkg, heated seats zero out the door, $285 a month 36 months 10k a year. Good deal I thought it.