Yes, the Acura dealer blew my Mazda dealer away in terms of premium feel. But to be frank, I've never been to one of the modernized Mazda dealers. The closest dealer to me is a combo Mazda-Nissan dealer that is very no-frills. Plain white walls with no branding, cheap furniture, and a cheesy elevated perch in the center of the floor where the manager sits. In contrast, the Acura dealer was very modern with dark/warmer colors, carpeted floors, glass walls, seating areas, and each salesperson had a real desk - reminded me of a nice bank.
In terms of treatment, the Acura salesperson has been really impressive. He surely made little/no money on the deal since I negotiated through the internet sales manager, but has treated me well. I've been especially impressed with how much he's been willing to follow-up on some random issues after-the-fact. I had an accessory installed and asked to keep the original part, so he tracked it down and stored it in his vehicle to make sure it didn't get lost. And then when I picked it up, he followed up on the financing to make sure I had received my first statement. This was a stark contrast to every other car-buying experience in my life, where I feel like the sales department is "done with you" the second you drive off the lot. That being said, the Mazda salesperson was very nice and let me test drive the cars by myself, which was professional. He also let me leave without having to "meet his manager," which I greatly appreciated.
But...not all Acura dealers are equal. There was a 2nd Acura dealer that was competing for the sale that made me very uncomfortable. It was not as nice and their sales team had a very high-volume, high-pressure vibe. The salesperson was very prototypical and very blunt with his tactics. They accompanied my test drive, which was annoying. I had to hear the hard pitch from their manager, which also was annoying. Even though this dealer was much closer to me, I'm kinda glad it didn't work out.
I kind of consider the RDX, Alfa Stelvio and the CX5.
I'm scared of the RDX's bad rating(worse than the Stelvio), the Stelio actually looks better in that department and best is the CX5. Fun/looks/uniqueness goes to the Stelvio, reliability to the CX5 and the RDX is between.
On the Stelvio, you can get ~20-22% off MSRP!
2021 model year will be my new vehicle purchase. CX5 turbo or RDX. I really liked my CX7 and Now CX5 vehicles. Who will win my dollars? Ed