2021 Mazda Connect Soft Reset...How?

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NY
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2021 CX-5 Sig.
Does anyone know how to soft reset the new 10.25" connect systems? On the old 8" you could hold down mute + back + nav for 10 seconds to reboot the system.

I've had the screen start blank (while still playing music) at least twice since buying in November. Both times, shutting the car off and letting it sit for 30 seconds or so seems to bring it back but a soft reset would be a better solution in my view. The above combination of buttons doesnt seem to work in the new system and I cant find anything in the manual.
 
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2017 Mazda CX-5 GT, 2016 Mazda6 iGT, 2014 Mazda3 sGT hatchback
Have you tried MUTE+NAV only? On my Mazda, BACK is not needed.
 
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2017 Mazda CX-5 GT, 2016 Mazda6 iGT, 2014 Mazda3 sGT hatchback
If you can find a Service Manual, all the tricks are in it... :)
When I had my '08 CX9, I bought one on eBay (used).
Found all sorts of tricks in it.

Ask the service guy at dealer.
He should know if he wants to tell you.

BTW, do you have a GPS SD card?
A lot of times, bad contacts on that card cause the MID to freeze up.
If yes, try to clean the contacts.
 
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yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
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Plano, Texas, USA
Neither combination works on the 10.25" connect system. Anybody else run into a similar issue and find out the reset combo?
I believe you should record a video with blank screen while the music is playing, and take your 2021 CX-5 to your Mazda dealer for warranty service. Show your video and find out the soft reset method while you’re there. In any event it’s NOT a good sign having a blank screen randomly on your infotainment system. Once your new car warranty ends, it’d be costly to fix such problem.
 
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CX5 GT
Second that. Off to the dealer to sort it out. Its unacceptable to have this on a new car.

Plus you may be even helping others ..if say Mazda finds an issue/fix which may be having the effect on other cars as well. Or could be a new firmware update, etc.
just an example- The old Mazda6 gen6 cmu had an issue like that. Some of the recent cmu updates supposedly fixed it.
 
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Does anyone know how to soft reset the new 10.25" connect systems? On the old 8" you could hold down mute + back + nav for 10 seconds to reboot the system.

I've had the screen start blank (while still playing music) at least twice since buying in November. Both times, shutting the car off and letting it sit for 30 seconds or so seems to bring it back but a soft reset would be a better solution in my view. The above combination of buttons doesnt seem to work in the new system and I cant find anything in the manual.
Press power & music and hold for at least 20 seconds.
 
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